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Help ! My washing machine is putting holes in my clothes
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# 1
Old 13-03-2008, 10:20 AM
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Join Date: May 2005
Posts: 89
Default Help ! My washing machine is putting holes in my clothes

I bought a hotpoint washing machine last July. Since probably the autumn we have been finding small holes appearing in our clothes - mainly t shirts. Firstly I put this down to maybe out cats clawing the clothes, but it has happened so much recently I know its not that. My mum suggested moths - we definately do not have moths !! The final straw was yesterday - I put on my best (and most expensive) top straight off the clothes horse and there were 2 holes in the front which I know where not there before it went into the washer. Researching on the internet it has become apparent that this is common occurence with new washing machines. I have washed everything at the right temperature and spin speed so it isn't that - its the machine at fault.

I am still within the 12 month guarantee but I'm wondering whether to insist that they replace the washer or refund me or do I give them opportunity to fix the problem first ? I seem to remember something on Watchdog about this a while back and the lady got her machine replaced and compensation for the ruined clothes. The clothes we have had ruined run into at least 3 figures already. I am not happy !! Any advice appreciated please - should I threaten them with Watchdog or is there someother consumer organisation I can refer this to ?

Thanks Moneysavers !
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# 2
Old 13-03-2008, 10:38 AM
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Originally Posted by POUNDSAVER View Post
My mum suggested moths - we definately do not have moths !!
Well you'd definitely notice. Moths don't eat clothes, only the larvae do. And of course they don't eat synthetic materials.

First approach the retailer you bought it from, they're responsible for selling you a product not fit for purpose. If you need help if that gets you nowhere then there's always the citizens advice bureau, trading standards, consumer direct. I don't honestly think namedropping Watchdog really does anything.
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# 3
Old 13-03-2008, 11:15 AM
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This is an excellent site with lots of advice on Washin Machines, including an article on holes in clothes
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# 4
Old 13-03-2008, 11:27 AM
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Join Date: Jun 2006
Location: Scotland
Posts: 72

This has happended to me previously & I normally put it down to overfilling my washing machine. Try putting less in???
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# 5
Old 13-03-2008, 12:14 PM
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Join Date: May 2007
Location: East Lothian
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i agree with Shogs, it sounds like you are over filling the machine causing the clothes to press against the holes in the drum. When the machine spins, this will catch and cause tears.
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# 6
Old 13-03-2008, 1:51 PM
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Join Date: Jan 2008
Posts: 532

I had a washing machine that ripped my clothes up and yes it was under a year old. I complained and they took the machine away and gave me a full refund so I could buy a different make if I wanted (this was very handy as I was moving back home for a year so didnt really need a new washing machine!)
Will not spend more money, but will spend more time looking for that great bargain!
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# 7
Old 13-03-2008, 1:56 PM
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Join Date: Jul 2007
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We have exactly the same problem with a hotpoint, it was down to one of the internal drum handles had broken. Have a look inside, it could be that it has broken/come off and it was taken away with a load of clothes without noticing.
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# 8
Old 13-03-2008, 2:01 PM
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Join Date: Jun 2007
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I had exactly with same problem with my Bosch, do you wear underwire bras, if so, check you drum, you may have a wire sticking up and tearing holes in your clothes, I telephoned John Lewis after 6 months of buying, they wouldn't refund but did get an Engineer out to fix it (mine needed a replacement drum, and no bra wires were found), although I am still not exactly happy with it, no longer puts holes in the clothes, but if doesn't clean as well as my 10 year Indesit.

Rub your hand around the drum and feel for sharp bits, then get a hammer and knock it down...only do that if out of warranty though, which you are not yet.
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# 9
Old 13-03-2008, 3:30 PM
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When I had my old Hotpoint washing machine serviced a few years ago (by a very good independent engineer - no ties to any make) we were discussing what to look for when I eventually bought a new machine.

His advice was to not go for anything above 1000rpm spin speed. Reason? Fast spin speeds force the clothes through the holes in the drum sometimes resulting in damage to clothes.

When I did buy my next machine it was in fact another Hotpoint and with a spin speed of 1000rpm. Most machines now seem to have a lot faster spin speed and possibly 1000rpm is hard to find.

Also, my d-i-l had a problem with her Whirlpool washer and holes in clothes, it took many visits by Whirlpool's engineer and a lot of "discussion" but eventually they got compensated for the damaged clothes and a new washing machine so you have to assusme that Whirlpool accepted the machine was at fault.
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# 10
Old 13-03-2008, 4:33 PM
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# 11
Old 13-03-2008, 5:58 PM
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There is definately a problem with some Hotpoint machines. My next door nighbour has had Hotpoint out to hers at least twice. The gap was too big between the drum and the front
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# 12
Old 14-03-2008, 3:48 PM
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Join Date: May 2007
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Could very well be a bra wire or even a screw or nail which has come out of a pocket.

Good advice too about cramming too much laundry in!! If people READ their book properly it will tell them the dry weight on which it is designed to wash well. DH has been to machines where there has been twice and even 3 times the amount of washing that there should be.

Most are never pleased when they have to pay for their own stupidity either. We all expect guarantees to be honoured but we have to play our part as well and use the appliance as per the instruction book.

WHY do people CRAM so much stuff in? It damages their machine, costs them money and the washing is still dirty. What IS the point?:rolleyes:
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# 13
Old 15-03-2008, 8:24 PM
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I have had (and still have) this problem with my hotpoint. Ive had them out 6 times so far and theyve replaced virtually everything inside the machine.

The engineer confirmed that it is usually when the load is spinning at fast speed, the drum parts and catches material (sometimes). they replaced my last drum a month ago but I found something torn in a load I did yesterday, so I will have to get them out again. The engineer also said you should always be able to put your hand in the machine at the top of your clothes and be able to turn your hand vetically in the gap. This tells you that you havent overfilled the machine. Not that its helped me!
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