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  • FIRST POST
    charliegirl25
    Getting out of Mobile contract with Orange
    • #1
    • 12th Mar 08, 2:45 PM
    Getting out of Mobile contract with Orange 12th Mar 08 at 2:45 PM
    I have a 18 month mobile phone contract with Orange and I want to terminate/cancel the contract due to the obsurd prices they charge if you go over your minutes, I want out with this company have tryed to lower my tarriff so that termination fee would be lower, I am on a 35 a month tarriff and have been told I am not eligable to been put on the lowest tariff (15.00). My contract runs out in September and I have been informed to cancel would cost me 350.00 to get out of this. I am not paying those robbing gits that amount especially for line rental I'm not using. Im thinking of not paying my next bill and see if they terminate me. Does anyone have any advice what I could do.
    Thanks.
Page 1
  • hjb123
    • #2
    • 12th Mar 08, 2:52 PM
    • #2
    • 12th Mar 08, 2:52 PM
    If you dont pay your bill it can have implications on your credit rating

    How many minutes do you get per month and how far over do you go? ie, what is your usage

    I am with orange and my 18 month contract was due to run out in april however I was able to upgrade/change my contract in january - ie, month 16, I think I had to pay 25 but I got the charge for my new phone waived (30) so it worked out alright in the end
    Weight Loss - 102lb
  • charliegirl25
    • #3
    • 12th Mar 08, 2:57 PM
    • #3
    • 12th Mar 08, 2:57 PM
    If you dont pay your bill it can have implications on your credit rating

    How many minutes do you get per month and how far over do you go? ie, what is your usage

    I am with orange and my 18 month contract was due to run out in april however I was able to upgrade/change my contract in january - ie, month 16, I think I had to pay 25 but I got the charge for my new phone waived (30) so it worked out alright in the end
    Originally posted by hjb123


    I only went over by 200 minutes and this came to an extra 70.00 on my bill which I went through the bill when it cam and most calls only cost an extra few pence but them seems to total up to 70.00, I already have 500 minutes in my tariff, I cant understand why it adds up to so much its day light robbery. After this im going back to pay as you go!
    • reehsetin
    • By reehsetin 12th Mar 08, 2:59 PM
    • 4,774 Posts
    • 4,480 Thanks
    reehsetin
    • #4
    • 12th Mar 08, 2:59 PM
    • #4
    • 12th Mar 08, 2:59 PM
    I want to terminate/cancel the contract due to the obsurd prices they charge if you go over your minutes,.
    Originally posted by charliegirl25
    those prices are pretty similar to other networks, dont think you will find it much better with others
    and you should have known/checked what these prices would be when you took the phone!
    if your using more mins than in your plan change to a plan which will give you more inclusive mins, if you want help with that put up your usage over the last 3/4 months and people should be able to recommend something which will be better for you

    Im thinking of not paying my next bill and see if they terminate me.
    Originally posted by charliegirl25
    that will do nothing but ruin your credit rating and get the baliffs after you
    Yes Your Dukeiness
  • hjb123
    • #5
    • 12th Mar 08, 3:00 PM
    • #5
    • 12th Mar 08, 3:00 PM
    are you going to be using that sort of amount of minutes each month or was it a one off?
    Weight Loss - 102lb
    • reehsetin
    • By reehsetin 12th Mar 08, 3:02 PM
    • 4,774 Posts
    • 4,480 Thanks
    reehsetin
    • #6
    • 12th Mar 08, 3:02 PM
    • #6
    • 12th Mar 08, 3:02 PM
    I only went over by 200 minutes and this came to an extra 70.00 on my bill which I went through the bill when it cam and most calls only cost an extra few pence but them seems to total up to 70.00, I already have 500 minutes in my tariff, I cant understand why it adds up to so much its day light robbery. After this im going back to pay as you go!
    Originally posted by charliegirl25
    thats right 35p per min, is your bill itemised? you should be able to see where you went over,
    if not go to an orange store they can see your itemised bill usually or ring the billing dept for clarification

    depending on the number of texts you send may be worth changing to the racoon 35 instead of the dolphin 35(what it sounds like your on) which will give you 700mins instead of 500 but only 100 texts and unlimited landline calls aswell
    Yes Your Dukeiness
  • Ladygrim
    • #7
    • 12th Mar 08, 3:05 PM
    • #7
    • 12th Mar 08, 3:05 PM
    Charliegirl,

    Bad news Im afraid. You agreed and signed into this contract knowing it was for 18 months, and knowing if you went over your free minutes you would be charged. Orange are well within their rights (which you agreed to by taking on the contract) to charge you for breaking the contract early.

    Why not just get a pay as you go phone. Use your free Orange minutes until September. And then use your pay as you go when those free minutes are gone. So youve got 2 phones for a few months.

    Then, after September, cancel the Orange contract.

    HTH

    LG
    Last edited by Ladygrim; 12-03-2008 at 5:57 PM.
    Starting all over again and trying to stay brave
  • turner2151uk
    • #8
    • 6th Mar 10, 3:07 PM
    • #8
    • 6th Mar 10, 3:07 PM
    hello,

    sorry to bring an old thread up.

    I have an issue where Im in my 2nd month of my 24 month contract with orange.

    Is there any possible way to get out of this?

    thanks
    • Jon 01
    • By Jon 01 6th Mar 10, 4:52 PM
    • 4,714 Posts
    • 1,459 Thanks
    Jon 01
    • #9
    • 6th Mar 10, 4:52 PM
    • #9
    • 6th Mar 10, 4:52 PM
    Not as rule, what the issue ?
  • d.m
    I dont think there's much you can actually do... you should have known how much you were going to spend. Tbh it's always better to pay a little extra for a lot more minutes and save the hassel of paying out a lot if you were to actually go over on a cheaper contract.. 30 for 1200 mins on orange is actually something like 2.5p a minute, and when u consider unlimited data / texts it could be as low as 1p am in, thats landline-standard costs.. who pays 35p a min anymore? LOL
    • OneADay
    • By OneADay 6th Mar 10, 8:02 PM
    • 8,660 Posts
    • 6,623 Thanks
    OneADay
    Just a side thought - if more people try to get out of these long term 18, 24 month contracts - we might get back to good old 12 month contracts - I live in hope - come on ye people start moaning - I want more 12 month offers on the market.
  • d.m
    I don't see the problem with 18/24 months. You just need to be a bit wise and push for more savings that make it worth it in he long run, and plan ahead a little... easier said than done for most though...
  • drbesty
    If you want a 500 fancy dan smartphone for free you're going to have to sign upto a long contract
    • gjchester
    • By gjchester 6th Mar 10, 9:34 PM
    • 5,612 Posts
    • 1,773 Thanks
    gjchester
    Just a side thought - if more people try to get out of these long term 18, 24 month contracts - we might get back to good old 12 month contracts - I live in hope - come on ye people start moaning - I want more 12 month offers on the market.
    Originally posted by OneADay
    Given the cost of handsets only seem to rise as they get more fuctionality you may get a 12 month contract but the price of the monthly rental will have to rise, would you be happy with a 50 a month minimum rental?
    • OneADay
    • By OneADay 6th Mar 10, 9:52 PM
    • 8,660 Posts
    • 6,623 Thanks
    OneADay
    I can see that line rental will be higher but the choice of getting those higher priced phones on 12 month contracts should be there (be it with higher tariffs). What I find not so nice is like, for example, t-mobile suddenly ending 12 month offerings completely.

    You can now get 3 year contracts so what is the limit?

    And I really detest the "free gift" offerings which are nothing more than a partnership between retailers/networks and manufacturers to flog more products onto people. I would not be against free gifts if it was not the case that most of these end up costing consumers more in the end rather than buying separately.
  • d.m
    I can see that line rental will be higher but the choice of getting those higher priced phones on 12 month contracts should be there (be it with higher tariffs). What I find not so nice is like, for example, t-mobile suddenly ending 12 month offerings completely.

    You can now get 3 year contracts so what is the limit?

    And I really detest the "free gift" offerings which are nothing more than a partnership between retailers/networks and manufacturers to flog more products onto people. I would not be against free gifts if it was not the case that most of these end up costing consumers more in the end rather than buying separately.
    Originally posted by OneADay
    I guess thats what they call marketing. Some of us love it, some of us hate it, companies need it, people teach it whilst others learn it, and we just consume it...
    • KEV25
    • By KEV25 29th Dec 10, 9:13 PM
    • 8 Posts
    • 3 Thanks
    KEV25
    I've just got out of my 24 month contract with 9 months left. After a LOT of complaining over my providers lack of customer service I simply sent their head office an email after doing a bit of research. I advised them it costs them aprox 4.00 to answer a call from a customer, my contract is 30 a month. So I will call 5 times a week for the remainder of my contract at a cost of 80 per month to ensure the cost to serve me is much more than they will ever make from me. I know it could be classed as blackmail, but their way of charging if you wish to leave is exactly the same, charge me to leave I'll make you pay to keep me. Try it.
  • David Scott
    Why have you dragged a post originally started in 2008 back into view?
    • Parva
    • By Parva 30th Dec 10, 2:35 AM
    • 1,051 Posts
    • 1,437 Thanks
    Parva
    Why have you dragged a post originally started in 2008 back into view?
    Originally posted by David Scott
    Agreed, just start a new thread rather than drag a two years out of date topic back up.

    In answer to your question there is indeed a very easy way to get out of the 18 and 24 month contracts. Don't bloody sign upto them in the first place if there's any doubt whatsoever that you can't complete the payment over the term!

    I'm no lover of the extended contracts that now exist but I do take on board that if I sign up to it then I am commited to paying for it regardless of what changes in my circumstances I experience.

    I'm not trying to defend the mobile phone providers here but I really do *facepalm* at some of the requests regarding getting out of a contract.
  • mjones1991
    I've just got out of my 24 month contract with 9 months left. After a LOT of complaining over my providers lack of customer service I simply sent their head office an email after doing a bit of research. I advised them it costs them aprox 4.00 to answer a call from a customer, my contract is 30 a month. So I will call 5 times a week for the remainder of my contract at a cost of 80 per month to ensure the cost to serve me is much more than they will ever make from me. I know it could be classed as blackmail, but their way of charging if you wish to leave is exactly the same, charge me to leave I'll make you pay to keep me. Try it.
    Originally posted by KEV25
    can you go into little more detail how you did this ?
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