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Lloyds TSB Trustcard loyalty points
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# 1
DAFFY_DAVEY
Old 23-02-2008, 6:50 PM
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Default Lloyds TSB Trustcard loyalty points

Hi, i'm just about to pay off my Lloyds Tsb credit card and close the account. The only thing is i've collected quite a lot of 'loyalty points' over the last 7+ years having never redeemed them.
Has anyone had any experience on claiming these points as in what sort of things you can buy or get discounts on? I used to get a mini catalogue with each statement but they seemed to stop coming a while ago.

Thanks, Davey.
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# 2
jinkssick
Old 23-02-2008, 7:08 PM
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thanks to saynoto0870

01273 799270 Ask for Trustcard Points Redemption dep't

request a catalogue or questions with them
Save saynoto0870.com in your favorites, and stop giving companies more dialling 0870 numbers when you can dial freephones or cheaper alternatives
call your credit card company, tell them that you want to leave, 99% of the time theyll lower your APR%
Remember when that Bank Manager or Salesperson smiles at you, all he sees is notes. Dont forget the motto, "the wider their grin, the more debt your in"
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# 3
DAFFY_DAVEY
Old 23-02-2008, 7:21 PM
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Quote:
Originally Posted by jinkssick View Post
thanks to saynoto0870

01273 799270 Ask for Trustcard Points Redemption dep't

request a catalogue or questions with them
Thanks jinkssick! Is the catalogue just like a flyer or is there quite a lot to chose from?
Btw, saynoto0870 has been at the top of my internet favorites for ages and is a great money saver!
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# 4
mateypeeps
Old 27-05-2009, 10:08 AM
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Quote:
Originally Posted by DAFFY_DAVEY View Post
Thanks jinkssick! Is the catalogue just like a flyer or is there quite a lot to chose from?
Btw, saynoto0870 has been at the top of my internet favorites for ages and is a great money saver!
I just found this post, looking for information on what to do with my points as well.

There is NOT a lot to chose from.

I agree, everyone says this scheme is now a joke.

The catalogue is just a pamphlet, there is nothing worth having but the 10% disounted vouchers.

Given the inducement to spend using their card in the past, for real gifts (I remember the free Argos 5 voucher for 100 or 200 points I think it was) the fact they moved the goalposts soon after and made every offer one where you have to spend at a discount (that you often get anyway if you know where to look), is at least counterproductive if this "loyalty" scheme is intended to make customers love being with Lloyds TSB.

In fact they should call it a customer losing scheme not a customer loyalty scheme.

I only hold on to the card now to give me an emergency source of balance transfer if ever needed, and to avoid losing the years worth of points I built up, with the hope that one day they will develop a conscience.

I even remember the cheeky "bar-stewards" sent a new card offer, where you could swap over to the new card, and in very small print in an obscure place in the conditions was the mention of the fact that all your OLD points would be WIPED OUT.

What sort of FSA Treating-Customers-Fairly demonstration was that???

Perhaps if Martin's mob approached the FSA about this particular points scheme, and the disgust most of us have for it, the FSA will do something about reinstating it as the old scheme was.

But I doubt Lloyds could be made to now, especially as it is nearly belly-up with the newly acquired 11 billion drain-on-resources HBOS.

Eric Daniels seems a decent bloke, perhaps a word in his shell-like would get things moving.

No point in them spending on adverts on telly telling us how good they are to us customers, if a lot of us are going round telling relatives, friends, and social networks.

Or is it just me getting too old?

Last edited by MSE ForumTeam3; 30-05-2010 at 10:55 AM. Reason: Language
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# 5
FMITCHELL
Old 02-08-2009, 1:50 PM
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Join Date: Aug 2009
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Default Lloyds TSB TrustCard Plus Points

Over the years I accumulated a thousand or so of these points and have gradually been using them up to buy John Lewis vouchers, very useful as I was getting 100 worth of vouchers for 90 and 100 points. Effectively this gave me 10% discount on groceries at Waitrose. However TrustCard discontinued John Lewis vouchers last February. Does anyone know if they still issue Argos, Homebase and B&Q vouchers?
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# 6
jonesMUFCforever
Old 02-08-2009, 6:48 PM
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Only through the Airmiles duo card I think.
What goes around - comes around
give lots and you will always receive lots
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# 7
paper_bill
Old 21-08-2009, 12:34 PM
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Join Date: Aug 2009
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Angry discount vouchers

It's old news but I bought a couple of hundred B&Q vouchers this way. When Woolworths shops folded we discovered the vouchers were issued by Woolworths Finance and I lost the lot.
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# 8
trukdiver
Old 01-09-2009, 4:42 PM
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Quote:
Originally Posted by mateypeeps View Post
I just found this post, looking for information on what to do with my points as well.

There is NOT a lot to chose from.

I agree, everyone says this scheme is now a joke.

The catalogue is just a pamphlet, there is nothing worth having but the 10% disounted vouchers.

Given the inducement to spend using their card in the past, for real gifts (I remember the free Argos 5 voucher for 100 or 200 points I think it was) the fact they moved the goalposts soon after and made every offer one where you have to spend at a discount (that you often get anyway if you know where to look), is at least counterproductive if this "loyalty" scheme is intended to make customers love being with Lloyds TSB.

In fact they should call it a customer losing scheme not a customer loyalty scheme.

I only hold on to the card now to give me an emergency source of balance transfer if ever needed, and to avoid losing the years worth of points I built up, with the hope that one day they will develop a conscience.

I even remember the cheeky "bar-stewards" sent a new card offer, where you could swap over to the new card, and in very small print in an obscure place in the conditions was the mention of the fact that all your OLD points would be WIPED OUT.

What sort of FSA Treating-Customers-Fairly demonstration was that???

Perhaps if Martin's mob approached the FSA about this particular points scheme, and the disgust most of us have for it, the FSA will do something about reinstating it as the old scheme was.

But I doubt Lloyds could be made to now, especially as it is nearly belly-up with the newly acquired 11 billion drain-on-resources HBOS.

Eric Daniels seems a decent bloke, perhaps a word in his shell-like would get things moving.

No point in them spending on adverts on telly telling us how good they are to us customers, if a lot of us are going round telling relatives, friends, and social networks, what a "cunch of bunts" they are.

Or is it just me getting too old?
I had loads of points on mine but didn't use the card for a couple of years after they changed the rules for redeeming them. I'd almost forgotten I still had it! When it expired, they sent me a new card and, as I wasn't using the card, charged me 35 for it. When I cancelled the card, I lost the points and couldn't use the card but they kept the 35 charge on it. Two years later, they decided to charge me for not paying the charge imposed for not using the card and now ring me every couple of days demanding the money. So now they want 129 for NOT using the card! :confused:

The annoying thing is that I'm a Lloyds shareholder (have been since it was TSB).

Last edited by trukdiver; 01-09-2009 at 4:44 PM. Reason: spelling
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# 9
lynneinjapan
Old 30-10-2009, 10:43 AM
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trukdriver, that's awful, a complete rip-off.

I've just called up to ask what I can get vouchers for now (my most recent leaflet being from Oct 2008) and was told that the ONLY deal they do now is on High Street Vouchers - which I guess means the Love2Shop ones. (Leaflet has been put in the post so I'll find out when it gets here.) So no more 10% off at Argos or M&S, which IMO were pretty much the only things that this voucher scheme had going for it. Going to redeem my points (or most of them) and then cancel the card.

The vouchers don't make the most original Christmas presents but at least there's still a wide choice of places to use them, and I think I can be forgiven for lack of originality in Christmas shopping this year since I'm due to give birth in about 3 weeks' time!
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# 10
lynneinjapan
Old 06-11-2009, 9:32 AM
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Quote:
Originally Posted by lynneinjapan View Post
I've just called up to ask what I can get vouchers for now (my most recent leaflet being from Oct 2008) and was told that the ONLY deal they do now is on High Street Vouchers - which I guess means the Love2Shop ones. (Leaflet has been put in the post so I'll find out when it gets here.) So no more 10% off at Argos or M&S, which IMO were pretty much the only things that this voucher scheme had going for it. Going to redeem my points (or most of them) and then cancel the card.
Got my leaflet through yesterday and it's not Love2Shop vouchers after all; the choice is now:

Waterstones
Argos
HMV
Debenhams
Boots
Bhs
Homebase
slh.com (Small Luxury Hotels)
Leisure Vouchers
PC World
Currys / Currys.digital
JJB Sports
Laithwaites
Mothercare
Harrods
Abercrombie & Kent
Arcadia Group (Burtons, D Perkins, Evans, Miss Selfridge, Outfit, Top Shop/Man, Wallis)
National Garden Gift Vouchers
Habitat
House of Fraser
WHSmith

So it's still for individual chains rather than a single voucher that can be redeeemed in lots of places, but I'm glad to see that at least Argos is still on there!

P.S. As far as I'm aware, the vouchers can only be used instore, not for online purchases... but on the plus side, I think they still come as paper vouchers with no expiry date so you can split them up and give away small amounts rather than having just a single gift card with a time limit on it (or at least that was the case the last time I ordered them, which was a good few months ago now).

You can also use the landline number 01273 799270 to redeem your points, though you do have to go through a few security hoops and then ask for the Trustcard Points Redemption Dept if you do it that way. If they offer to give you the direct line number rather than putting you through then decline unless you get free 0845 calls!

Last edited by lynneinjapan; 06-11-2009 at 9:59 AM.
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# 11
4leafclover
Old 05-01-2010, 12:07 AM
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Thanks for latest list - haven't been sent any leaflets for ages, probably because I hardly use this now but still have lots of these points from years ago. Just got some Argos vouchers - they have a 3 years expiry now which is better than before.
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# 12
lynneinjapan
Old 17-11-2010, 9:27 AM
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Quote:
Originally Posted by lynneinjapan View Post
P.S. As far as I'm aware, the vouchers can only be used instore, not for online purchases... but on the plus side, I think they still come as paper vouchers with no expiry date so you can split them up and give away small amounts rather than having just a single gift card with a time limit on it (or at least that was the case the last time I ordered them, which was a good few months ago now).
Just ordered some more vouchers - Argos ones - and was told that they now have a 2-year expiry date. You can't specify the denominations but last time - which was probably 6-12 months ago - mine were all 10. (Can't remember how much I ordered - probably about 100 worth.) They were the new-style credit-card-sized vouchers (but card, not plastic) and I'm pretty sure there was no expiry date last time.
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# 13
kashlama
Old 02-09-2011, 7:31 PM
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Is the Trustcard Plus scheme still running? When I searched on Lloyds TSB web site it suggested it had been discontinued.
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# 14
Saints2011
Old 02-09-2011, 11:37 PM
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Not running for new customers.
Can I find out my credit score?
You do not have a single credit score or rating. Different organisations take different information into account when working out your credit score and may have different scores for different products. (Kindly from Experian)

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