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cancel lovefilm
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# 1
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gsy1
Old 20-02-2008, 6:39 PM
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Default cancel lovefilm

hi. i'm thinking of joining lovefilm to get the free trial but how easy is it to cancel?

thanks
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# 2
diavolina
Old 20-02-2008, 6:43 PM
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You have to phone them to cancel but it's easy enough, they don't try and convince you not to cancel or anything. You do get occasional emails saying 'Why not come back to lovefilm?' though. I joined to get the free trial and ipoints and it was worth it for the points.
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# 3
Frozenace
Old 20-02-2008, 6:54 PM
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yeah, once they receive your outstanding dvds, they'll cancel your subscription, but you can still access your account if you decide to re-activate in the future
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# 4
rag_doll
Old 20-02-2008, 7:11 PM
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Cancelling is straightforward, I was offered a deal to stay, I think it was a month for free, I accepted & then cancelled 2 months later. Have since gone back to them when I was offered 2 months for price of 1!
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# 5
iwannamotorbike
Old 20-02-2008, 7:47 PM
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Posts: 341
Cool This is the end....

Recommend sending back all discs 7 days before next payment date by recorded delivery (70p)
On the day you send them back remove all titles from your list (including reserve list titles)
Watch the titles get booked back into your account
Cancel by phone - or maybe online outside phone hours

Sorted


Allan
You don't win silver - you lose gold
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# 6
skibster
Old 20-02-2008, 8:08 PM
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I wouldn't mess with lovefilm; it's not worth the hassle. I had them for awhile last summer and got tired of the old movies they sent after you've been with them a couple of months (you can't number selection order). Which wouldn't matter if you just want to take the free deal and run, but you can't cancel online like you can with Blockbuster, you have to call, and you may or may not be cut off after waiting for a rep and have to call back a few times. I had a film that hadn't come after several days and I wanted to make sure it was sorted before my next payment or else they renew. So I wanted to report it as never arrived, but you also can't do that online at lovefilm (but you can at Blockbuster) -- you have to call customer service and get them to send you a form. Which never came. The disc showed up in a couple of days and I immediately returned it and was able to cancel without extra charges, but the form never arrived, which means the surly customer service guy never sent it out. So if the disc hadn't arrived, they would have charged me for another month and I would've spent more time on the phone trying to get a form to fill out and mail back. From reading reviews of Lovefilm, it seems that is one of their ploys. Also, many people have said when they cancel that lovefilm claims it didn't receive the final movies you sent back, so it will keep charging you for your subscription and charge you for the DVDs that "weren't returned". It's just not worth the hassle -- Blockbuster is the easiest to deal with and is one of the few that isn't powered by Lovefilm (Amazon is good too, but it was just bought by Lovefilm so it will be switching over to crap service soon). If you do join, follow Allan's sound advice above and you will probably be able to avoid problems.

Last edited by skibster; 20-02-2008 at 8:14 PM.
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# 7
littlejaffa
Old 20-02-2008, 8:24 PM
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i've had a few free trials with lovefilm, getting 20 cashback, cinema tickets etc as well as the free dvd's.
i've found the speed you receive them at chances depending on who's 'fronting' the offer, but never had any trouble cancelling
they do leave your account dormant and there's some codes kicking about that give you free rental on 'reactivated accounts only' so everyone's a winner
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# 8
chuckley
Old 20-02-2008, 8:26 PM
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i joined for the 1250 (£12.50 pigsback points for a 2 week trial. cancelled after a week as they send the dvd's in random order, even when u select the ones that are 'high priority' and in stock. its easy but ur account still remains as u can still sign in and out but it has a lil bit that says 'click here to activate'.
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# 9
IamJen
Old 20-02-2008, 8:31 PM
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chuckley, did you switch to another service? We're with LoveFilm, but have found the delivery a bit slower since moving to our new flat this past summer. I'm thinking about trying Cinema Paradiso, as they have not one, but two films that I was unable to locate on LoveFilm.

Overall, I've liked them, but the random order thing does bug me too.
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# 10
Eiteews
Old 20-02-2008, 8:45 PM
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Best tip for cancelling LF - if you do it outside their phone hours you can do it through website without needing to call

There are some 3 month free trial codes floating around at the moment - don't sign up for the short trial!
Treat everyday as your last one on earth! and one day you will be right.
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# 11
Alloneword
Old 20-02-2008, 8:48 PM
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Rather then send Rec Del i'd go via Special Del, yes it costs more but much safer then Recorderd
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# 12
A new Start
Old 20-02-2008, 8:59 PM
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Hoping someone can help? i am with Odeon DVD rental which is run by Lovefilm, but when I try to cancel it says I have to phone an 0844 number. Their hours finish at 8, but there is no option to cancel online. Is this because its Odeon or am I looking in the wrong place.
Thanks.
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# 13
jammiev
Old 20-02-2008, 10:53 PM
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hi, you can cancel online after 10pm!
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# 14
mariagti
Old 22-10-2008, 5:17 PM
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Location: Chelmsford, Essex
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sorry to bump this page but i took out the 2 week trial for cashback. I sent back the dvd today. Do i wait until they receive the dvd to cancel? Or can i cancel now.

thanks maria
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# 15
Tulip
Old 22-10-2008, 5:36 PM
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for sending back any dvds to a rental company make sure you get a certificate of posting from your local post office,just ask for one at the counter,fill it in with the address you are sending to,take it back to the postoffice clerk who will stamp it for you and then post the dvd on your behalf to the company,I always do this and have never had a problem with lovefilm

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# 16
aqueoushumour01
Old 22-10-2008, 9:29 PM
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take all the dvds out of your list and wait until it shows as having been received before you cancel. That will avoid anything being 'lost'
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# 17
bootman
Old 22-10-2008, 9:36 PM
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They called me tonight as i canceled months ago after a quidco trial. I was offered 3 months for the price of 1, so I joined again. I felt sorry for the poor chap really, not very money saving of me,

He was so nice, I got chatting whilst he put it all through. He had been calling people since 12pm and when he called me it was 7pm only 4 people in all that time said yes to a reactivation.

I think I am going soft.!
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# 18
mariagti
Old 22-10-2008, 10:12 PM
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Default

Quote:
Originally Posted by aqueoushumour01 View Post
take all the dvds out of your list and wait until it shows as having been received before you cancel. That will avoid anything being 'lost'
Thanks, think this is what i will do.
Make 5 a day JAN 121/175 FEB 283/175
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# 19
rapido
Old 12-02-2011, 9:46 AM
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Default

Quote:
Originally Posted by Alloneword View Post
Rather then send Rec Del i'd go via Special Del, yes it costs more but much safer then Recorderd
I've got to say, that's the most ridiculous bit of advice, Special Delivery costs about 5... Lovefilm ordinarily sends and receives things using standard 1st class, that's the whole point of their service!

If something doesn't arrive after 4 working days, report it on their website, and immediately they will consider it lost (and another disc will be sent if you have one on your list). Happened to me, no problem.

So if you want to cancel, make sure you send all the discs at least 5 working days before the next payment date, and then cancel after they have received them. Cancellation takes 24 hours.
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# 20
JoeyGrey
Old 12-02-2011, 12:27 PM
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Join Date: Feb 2009
Location: South Yorkshire
Posts: 972
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I joined LoveFilm last year to get cashback, found it was really good and stayed with them at 4 per month.

Beginning of this year, I decided to cancel as I don't have time to watch movies at the moment (and I'm trying to be very MSE ), and it was sooo easy. I just called them, told them I was cancelling, sorted. They were really pleasant, no heavy sales patter. I sent the dvd back the next day.

About two weeks later I got a call just asking for feedback, which was all positive. Again, a very pleasant lady who didn't try to push me to go back, but told me I could reactivate the account whenever I wanted to.

I've been really impressed with the whole thing and wouldn't hesitate to join again. It was certainly better than paying for Sky Movies which was costing me 16 per month before that.
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