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thinking of leaving talk talk need advice
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# 1
mcdermott_c
Old 16-01-2008, 10:35 PM
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Default thinking of leaving talk talk need advice

currently have unlimited 2mb (i think but possibly 4mb) broadband, line rental and talk 3 international package with talk talk paying £31 + any non free phone calls per month.

have been them over 18 months so free to move. The reason im a bit miffed is that when they sold me the package they said my broadband will soon be free (rather than the £10 which ive been paying) 18 months on and this never materialised. Ive looked around but cant see any better deals than £31 and when i threatened to leave they couldnt offer me anything, and have now read that the packages are not unlimited anymore but capped at 40GB.

My questions are:

Does anyone know of any better deals i could get ?

How easy is it to leave talk talk broadband and line rental ? would i have to pay to go back to BT or tiscali for line rental ?

many thanks

chris
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# 2
jhp
Old 16-01-2008, 10:39 PM
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Talk Talk have been known to continue to charge people when Free? Broadband was available. It might be worth while checking to see if your exchange has been unbundled, and they have not told you.
http://www.samknows.com/broadband/ll...e.php?type=cpw

As you are out of contract with TT its easy to leave them. If your on an exchange that has not been unbundled you should be able to return to BT and be connected Free. But thay will require you to sign a 12 month contract.

You cant go direct to Tiscali they will only accept you if you have a BT Line.

Last edited by jhp; 16-01-2008 at 10:45 PM.
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# 3
mcdermott_c
Old 16-01-2008, 10:40 PM
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Quote:
Originally Posted by jhp View Post
Talk Talk have been known to continue to charge people when Free? Broadband was available. It might be worth while checking to see if your exchange has been unbundled, and they have not told you.
thanks i did check on the phone but the lady on the phone said it still wasnt available doh !
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# 4
jhp
Old 16-01-2008, 10:49 PM
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Quote:
Originally Posted by mcdermott_c View Post
thanks i did check on the phone but the lady on the phone said it still wasnt available doh !
Never mind what the lady said did you check it out on link i gave you.

They have been known to say its not available when in fact exchange has been unbundled.

Last edited by jhp; 16-01-2008 at 10:55 PM.
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# 5
mcdermott_c
Old 16-01-2008, 10:59 PM
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checked the link jhp but my exchange isnt listed doh !
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# 6
Keeping Positive
Old 16-01-2008, 11:07 PM
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Sorry Im confused. I am with Talk talk until the summer. What are my options likely to be if I want to move say to sky? Look like there's no virgin coverage here. I dont really understand the link about bundling and exchanges.

Any help appreciated.
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# 7
jhp
Old 16-01-2008, 11:27 PM
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Quote:
Originally Posted by wendy24g View Post
Sorry Im confused. I am with Talk talk until the summer. What are my options likely to be if I want to move say to sky? Look like there's no virgin coverage here. I dont really understand the link about bundling and exchanges.

Any help appreciated.
What exchange are you on ?

To switch to Sky you need a BT Line, they dont allow you to switch direct at moment. Things might change by summer.

Last edited by jhp; 16-01-2008 at 11:30 PM.
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# 8
Keeping Positive
Old 16-01-2008, 11:29 PM
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banbury oxfordshire
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# 9
Keeping Positive
Old 16-01-2008, 11:34 PM
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Does that mean a 12 month contract including calls or 12 months just line rental?
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# 10
jhp
Old 16-01-2008, 11:35 PM
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Quote:
Originally Posted by wendy24g View Post
banbury oxfordshire
So your exchange is llu enabled by TT and you should be getting Free Broadband.

http://www.samknows.com/broadband/ex...php?ecode=SMBB

If you move back to BT or another supplier when possible they may want to raise a connection fee as rewireing will be needed in exchange.

You cant get Virgin Media Cable,but you can get Virgin Media Non Cable if you get a BT line see:http://www.virgin.net/allyours/broadband/

Last edited by jhp; 16-01-2008 at 11:41 PM.
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# 11
mistrywoman
Old 16-01-2008, 11:42 PM
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Thumbs up mcdermott c

hello, first time, so forgive me if not totally MSE articulate, but I've recently done some digging in this area, and found Orange to be the best - specifically Home MAX.

Up to 8mbps, unlimited download, no need to pay BT line rental, all done via Orange! It also provides you a second line via their Livebox, wireless router, and this in all gives you free weekend, evening and daytime calls, plus 30 free internationals. Additional benefits if you're on an Orange contract ie calls free to mobiles.

Swapped mine over on Sat and its been fab! Now going to have astab to see if I cna talk that long!?!?!?!
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# 12
jhp
Old 16-01-2008, 11:43 PM
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Quote:
Originally Posted by wendy24g View Post
Does that mean a 12 month contract including calls or 12 months just line rental?
You only need to sign a 12 month contract for line rental .

For cheapest calls i would follow the Heinz plan which does not involve you in long contracts. http://forums.moneysavingexpert.com/...74&postcount=3

Last edited by jhp; 16-01-2008 at 11:46 PM.
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# 13
mistrywoman
Old 16-01-2008, 11:43 PM
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Told you 1st timer - would help if I shared how much (numpty!).......

15 squid!
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# 14
jhp
Old 16-01-2008, 11:56 PM
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Quote:
Originally Posted by mistrywoman View Post
hello, first time, so forgive me if not totally MSE articulate, but I've recently done some digging in this area, and found Orange to be the best - specifically Home MAX.

Up to 8mbps, unlimited download, no need to pay BT line rental, all done via Orange! It also provides you a second line via their Livebox, wireless router, and this in all gives you free weekend, evening and daytime calls, plus 30 free internationals. Additional benefits if you're on an Orange contract ie calls free to mobiles.

Swapped mine over on Sat and its been fab! Now going to have astab to see if I cna talk that long!?!?!?!
Welcome to MSE Forum.

1. You need a BT Landline before you can switch to it.People enquiring on this thread are with Talk Talk. The calls are not free they are included in price.

2. They Orange have not got a good track record see http://www.orangeproblems.co.uk/phpBB2/

Cheap is not always best.
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# 15
jhp
Old 17-01-2008, 12:01 AM
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Quote:
Originally Posted by mistrywoman View Post
Told you 1st timer - would help if I shared how much (numpty!).......

15 squid!

Yes but you fail to mention that to get it for £15 a month,you need to have a 18 or 24 month mobile contract as well.

See: http://www.orange.co.uk/time/broadba...ult4blackberry
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# 16
mistrywoman
Old 17-01-2008, 12:41 AM
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Smile

fair comment, just works for me
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# 17
springs65
Old 17-01-2008, 12:30 PM
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Hi
Also thinking of moving from talk talk 18 mth contract up. Just upgraded PC from XP to Vista and having mega problems with broadband. Was thinking of going with Tiscali but line rental is with talk talk. I pay £10 for BB as not free here yet in Norfolk. Would I have a problem moving to Tiscali as regards line rental? and anyone had any problems with Tiscali.

Would appreciate any advice thanks
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# 18
utilitybroker
Old 17-01-2008, 12:49 PM
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Quote:
Originally Posted by springs65 View Post
Hi
Also thinking of moving from talk talk 18 mth contract up. Just upgraded PC from XP to Vista and having mega problems with broadband. Was thinking of going with Tiscali but line rental is with talk talk. I pay £10 for BB as not free here yet in Norfolk. Would I have a problem moving to Tiscali as regards line rental? and anyone had any problems with Tiscali.

Would appreciate any advice thanks
You cannot move your line rental from TT to Tiscali,because Tiscali only accept BT Customers.

Many people have had problems with them. Heres one example
http://forums.moneysavingexpert.com/....html?t=554666

Last edited by utilitybroker; 17-01-2008 at 12:58 PM.
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# 19
springs65
Old 17-01-2008, 1:05 PM
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Hi
Just rang tiscali, she checked phone line and can move over with no probs. It is still a BT line it is just that talk talk have taken it over. Thought this might help anyone else thinking of moving
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# 20
hypochondriac
Old 25-01-2008, 6:15 PM
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Default Really need some help here.

I am currently on talktalk for both my phone and broadband. I think I pay around eighteen pounds a month for this and most of my calls are free. My main problem is broadband which is very slow and which I have had numerous problems with. This week I got a letter saying they would be upgrading the service and since then I keep getting disconnections a lot of the time. I therefore want to leave talktalk but not get another service which is significantly more expensive. All these terms such as line rental and all other costs involved has confused and stressed my out.

I need to take a deep breath and calm down. I was just wondering if any of you could help me out. It would be much appreciated:

1. List which services for phone and broadband you would recommend, bearing in mind what I am currently paying ( I don't mind paying a little more). I really really just want broadband which just works and means I don't have to keep continually coming downstairs to unplug the router.

2. Give me a step by step guide of how to cancel with talk talk and then move over to another phone/broadband provider. Should I move my line rental to BT?
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