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  • FIRST POST
    • mcdermott_c
    • By mcdermott_c 16th Jan 08, 10:35 PM
    • 106Posts
    • 25Thanks
    mcdermott_c
    thinking of leaving talk talk need advice
    • #1
    • 16th Jan 08, 10:35 PM
    thinking of leaving talk talk need advice 16th Jan 08 at 10:35 PM
    currently have unlimited 2mb (i think but possibly 4mb) broadband, line rental and talk 3 international package with talk talk paying £31 + any non free phone calls per month.

    have been them over 18 months so free to move. The reason im a bit miffed is that when they sold me the package they said my broadband will soon be free (rather than the £10 which ive been paying) 18 months on and this never materialised. Ive looked around but cant see any better deals than £31 and when i threatened to leave they couldnt offer me anything, and have now read that the packages are not unlimited anymore but capped at 40GB.

    My questions are:

    Does anyone know of any better deals i could get ?

    How easy is it to leave talk talk broadband and line rental ? would i have to pay to go back to BT or tiscali for line rental ?

    many thanks

    chris
Page 1
    • jhp
    • By jhp 16th Jan 08, 10:39 PM
    • 2,248 Posts
    • 769 Thanks
    jhp
    • #2
    • 16th Jan 08, 10:39 PM
    • #2
    • 16th Jan 08, 10:39 PM
    Talk Talk have been known to continue to charge people when Free? Broadband was available. It might be worth while checking to see if your exchange has been unbundled, and they have not told you.
    http://www.samknows.com/broadband/llu-league.php?type=cpw

    As you are out of contract with TT its easy to leave them. If your on an exchange that has not been unbundled you should be able to return to BT and be connected Free. But thay will require you to sign a 12 month contract.

    You cant go direct to Tiscali they will only accept you if you have a BT Line.
    Last edited by jhp; 16-01-2008 at 10:45 PM.
    • mcdermott_c
    • By mcdermott_c 16th Jan 08, 10:40 PM
    • 106 Posts
    • 25 Thanks
    mcdermott_c
    • #3
    • 16th Jan 08, 10:40 PM
    • #3
    • 16th Jan 08, 10:40 PM
    Talk Talk have been known to continue to charge people when Free? Broadband was available. It might be worth while checking to see if your exchange has been unbundled, and they have not told you.
    Originally posted by jhp
    thanks i did check on the phone but the lady on the phone said it still wasnt available doh !
    • jhp
    • By jhp 16th Jan 08, 10:49 PM
    • 2,248 Posts
    • 769 Thanks
    jhp
    • #4
    • 16th Jan 08, 10:49 PM
    • #4
    • 16th Jan 08, 10:49 PM
    thanks i did check on the phone but the lady on the phone said it still wasnt available doh !
    Originally posted by mcdermott_c
    Never mind what the lady said did you check it out on link i gave you.

    They have been known to say its not available when in fact exchange has been unbundled.
    Last edited by jhp; 16-01-2008 at 10:55 PM.
    • mcdermott_c
    • By mcdermott_c 16th Jan 08, 10:59 PM
    • 106 Posts
    • 25 Thanks
    mcdermott_c
    • #5
    • 16th Jan 08, 10:59 PM
    • #5
    • 16th Jan 08, 10:59 PM
    checked the link jhp but my exchange isnt listed doh !
    • Keeping Positive
    • By Keeping Positive 16th Jan 08, 11:07 PM
    • 4,653 Posts
    • 9,327 Thanks
    Keeping Positive
    • #6
    • 16th Jan 08, 11:07 PM
    • #6
    • 16th Jan 08, 11:07 PM
    Sorry Im confused. I am with Talk talk until the summer. What are my options likely to be if I want to move say to sky? Look like there's no virgin coverage here. I dont really understand the link about bundling and exchanges.

    Any help appreciated.
    May 2013 new beginnings
    • jhp
    • By jhp 16th Jan 08, 11:27 PM
    • 2,248 Posts
    • 769 Thanks
    jhp
    • #7
    • 16th Jan 08, 11:27 PM
    • #7
    • 16th Jan 08, 11:27 PM
    Sorry Im confused. I am with Talk talk until the summer. What are my options likely to be if I want to move say to sky? Look like there's no virgin coverage here. I dont really understand the link about bundling and exchanges.

    Any help appreciated.
    Originally posted by wendy24g
    What exchange are you on ?

    To switch to Sky you need a BT Line, they dont allow you to switch direct at moment. Things might change by summer.
    Last edited by jhp; 16-01-2008 at 11:30 PM.
    • Keeping Positive
    • By Keeping Positive 16th Jan 08, 11:29 PM
    • 4,653 Posts
    • 9,327 Thanks
    Keeping Positive
    • #8
    • 16th Jan 08, 11:29 PM
    • #8
    • 16th Jan 08, 11:29 PM
    banbury oxfordshire
    May 2013 new beginnings
    • Keeping Positive
    • By Keeping Positive 16th Jan 08, 11:34 PM
    • 4,653 Posts
    • 9,327 Thanks
    Keeping Positive
    • #9
    • 16th Jan 08, 11:34 PM
    • #9
    • 16th Jan 08, 11:34 PM
    Does that mean a 12 month contract including calls or 12 months just line rental?
    May 2013 new beginnings
    • jhp
    • By jhp 16th Jan 08, 11:35 PM
    • 2,248 Posts
    • 769 Thanks
    jhp
    banbury oxfordshire
    Originally posted by wendy24g
    So your exchange is llu enabled by TT and you should be getting Free Broadband.

    http://www.samknows.com/broadband/exchange.php?ecode=SMBB

    If you move back to BT or another supplier when possible they may want to raise a connection fee as rewireing will be needed in exchange.

    You cant get Virgin Media Cable,but you can get Virgin Media Non Cable if you get a BT line see:http://www.virgin.net/allyours/broadband/
    Last edited by jhp; 16-01-2008 at 11:41 PM.
  • mistrywoman
    mcdermott c
    hello, first time, so forgive me if not totally MSE articulate, but I've recently done some digging in this area, and found Orange to be the best - specifically Home MAX.

    Up to 8mbps, unlimited download, no need to pay BT line rental, all done via Orange! It also provides you a second line via their Livebox, wireless router, and this in all gives you free weekend, evening and daytime calls, plus 30 free internationals. Additional benefits if you're on an Orange contract ie calls free to mobiles.

    Swapped mine over on Sat and its been fab! Now going to have astab to see if I cna talk that long!?!?!?!
    • jhp
    • By jhp 16th Jan 08, 11:43 PM
    • 2,248 Posts
    • 769 Thanks
    jhp
    Does that mean a 12 month contract including calls or 12 months just line rental?
    Originally posted by wendy24g
    You only need to sign a 12 month contract for line rental .

    For cheapest calls i would follow the Heinz plan which does not involve you in long contracts. http://forums.moneysavingexpert.com/showpost.html?p=1598074&postcount=3
    Last edited by jhp; 16-01-2008 at 11:46 PM.
  • mistrywoman
    Told you 1st timer - would help if I shared how much (numpty!).......

    15 squid!
    • jhp
    • By jhp 16th Jan 08, 11:56 PM
    • 2,248 Posts
    • 769 Thanks
    jhp
    hello, first time, so forgive me if not totally MSE articulate, but I've recently done some digging in this area, and found Orange to be the best - specifically Home MAX.

    Up to 8mbps, unlimited download, no need to pay BT line rental, all done via Orange! It also provides you a second line via their Livebox, wireless router, and this in all gives you free weekend, evening and daytime calls, plus 30 free internationals. Additional benefits if you're on an Orange contract ie calls free to mobiles.

    Swapped mine over on Sat and its been fab! Now going to have astab to see if I cna talk that long!?!?!?!
    Originally posted by mistrywoman
    Welcome to MSE Forum.

    1. You need a BT Landline before you can switch to it.People enquiring on this thread are with Talk Talk. The calls are not free they are included in price.

    2. They Orange have not got a good track record see http://www.orangeproblems.co.uk/phpBB2/

    Cheap is not always best.
    • jhp
    • By jhp 17th Jan 08, 12:01 AM
    • 2,248 Posts
    • 769 Thanks
    jhp
    Told you 1st timer - would help if I shared how much (numpty!).......

    15 squid!
    Originally posted by mistrywoman

    Yes but you fail to mention that to get it for £15 a month,you need to have a 18 or 24 month mobile contract as well.

    See: http://www.orange.co.uk/time/broadbandaccess/default.htm?WT.hplink=D2&cd_source=arthuradel&link from=hp4&link=box_right_pos_2_1_link_2&article=080 116orangeshop1700default4blackberry
  • mistrywoman
    fair comment, just works for me
  • springs65
    Hi
    Also thinking of moving from talk talk 18 mth contract up. Just upgraded PC from XP to Vista and having mega problems with broadband. Was thinking of going with Tiscali but line rental is with talk talk. I pay £10 for BB as not free here yet in Norfolk. Would I have a problem moving to Tiscali as regards line rental? and anyone had any problems with Tiscali.

    Would appreciate any advice thanks
  • utilitybroker
    Hi
    Also thinking of moving from talk talk 18 mth contract up. Just upgraded PC from XP to Vista and having mega problems with broadband. Was thinking of going with Tiscali but line rental is with talk talk. I pay £10 for BB as not free here yet in Norfolk. Would I have a problem moving to Tiscali as regards line rental? and anyone had any problems with Tiscali.

    Would appreciate any advice thanks
    Originally posted by springs65
    You cannot move your line rental from TT to Tiscali,because Tiscali only accept BT Customers.

    Many people have had problems with them. Heres one example
    http://forums.moneysavingexpert.com/showthread.html?t=554666
    Last edited by utilitybroker; 17-01-2008 at 12:58 PM.
  • springs65
    Hi
    Just rang tiscali, she checked phone line and can move over with no probs. It is still a BT line it is just that talk talk have taken it over. Thought this might help anyone else thinking of moving
  • hypochondriac
    Really need some help here.
    I am currently on talktalk for both my phone and broadband. I think I pay around eighteen pounds a month for this and most of my calls are free. My main problem is broadband which is very slow and which I have had numerous problems with. This week I got a letter saying they would be upgrading the service and since then I keep getting disconnections a lot of the time. I therefore want to leave talktalk but not get another service which is significantly more expensive. All these terms such as line rental and all other costs involved has confused and stressed my out.

    I need to take a deep breath and calm down. I was just wondering if any of you could help me out. It would be much appreciated:

    1. List which services for phone and broadband you would recommend, bearing in mind what I am currently paying ( I don't mind paying a little more). I really really just want broadband which just works and means I don't have to keep continually coming downstairs to unplug the router.

    2. Give me a step by step guide of how to cancel with talk talk and then move over to another phone/broadband provider. Should I move my line rental to BT?
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