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How can I cancel my 3 contract?
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# 1
superbmum
Old 26-11-2007, 8:52 PM
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Default How can I cancel my 3 contract?

I renewed my 18 contract with 3 0n 31st Oct this year. I have two phones (one is my husband's but is in my name) and they're both on different tariffs. I want to now downgrade my tariff to the same as my husband's but have been told I can't.

I can upgrade and pay more money but can't downgrade and pay less money-rather unsurprisingly.

Is there not a legal statement where you have a 28 day cooling off period when you take sign contracts, etc? Does this apply to a mobile phone company?

Any help greatly appreciated
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# 2
opas
Old 27-11-2007, 12:01 AM
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I think you have 14 days if you renewed over the phone, I'm with 3 and this is what they told me. I think you would have needed to have acted on this a week or so ago.
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# 3
mulerider
Old 27-11-2007, 12:51 PM
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Hi,

If you are on the new Mix & Match tariff you can cancel, click on the link below:

http://www.hotukdeals.com/forums/sho...d.php?t=113342

You will need to ring today and the contract will end on the 30th of this month (this Friday). You will need to send a letter too.

Scott
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# 4
mulerider
Old 27-11-2007, 12:56 PM
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Quote:
Originally Posted by superbmum View Post
I renewed my 18 contract with 3 0n 31st Oct this year. I have two phones (one is my husband's but is in my name) and they're both on different tariffs. I want to now downgrade my tariff to the same as my husband's but have been told I can't.

I can upgrade and pay more money but can't downgrade and pay less money-rather unsurprisingly.

Is there not a legal statement where you have a 28 day cooling off period when you take sign contracts, etc? Does this apply to a mobile phone company?

Any help greatly appreciated
With upgrades on 3 you don't have the usual 14 day return, as soon you have inserted your sim and switched the phone on you have accepted the new contract. Another sneaky way by 3 giving existing customers no option of returning the phone. The 14 day return is only available to new customers. You will have been transferred through to a recorded message telling you this when you upgraded.

I hope you are both on M&M tariffs, you will have the option to cancel if you are.
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# 5
opas
Old 27-11-2007, 3:27 PM
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Three are tricky! I didn't realise they make it as difficult as Mulerider mentions. Back in the summer I agreed a retention deal on the Talk and Text 900 (750 mins and 150 txts). After thinking about it for a few days I phoned back as I realised I wasn't using all the minutes and I'd prefer a lower tariff. 3 gave me the Talk and Text 600 (500 mins and 100 txts) on a retention deal. I was told I was allowed to do this as I was still with my 14 days. However it was a no handset retention deal (wanted to get my line rental as low as possible) so there was no phone to return when I changed my mind.

Your best bet is arguing the mix and match t&c change - that is, if you are on that tariff. Good luck!
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# 6
LilMissEmmylou
Old 27-11-2007, 3:33 PM
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find an address they do not provide coverage for - tell them you are moving house Worked for my OH
No Buying Unnecessary Toiletries 2014
UU - 7 In - 18 GA - 25

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# 7
helenh1123
Old 26-03-2008, 4:30 PM
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Hi
I have moved into a new house and have no coverage at all on my 3 mobile, i bought it in dec, they are saying because i have had it more than 3 months i cant cancel it, but i cant use it, and for the next 15 months i will have to pay for no coverage on my phone. I have written to customer services in glasgow, but i am at my whits end, i need the phone for work!! PLease help I dont know what to do
H
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# 8
mcmanlyn
Old 26-03-2008, 4:51 PM
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I had the same problem when I moved & when I rang (several times) they said I couldn't cancel, so I paid 25 a month for a phone I couldn't use for about 4-5 months

When I rang at the end of my contract they tried to get me to stay by telling me I could get a signal 2 streets down from mine & why didn't I just go over there to use the phone!?!?!? Idiot! Yeah I'm gonna go stand on a street corner to speak to my mum/bank/boyfriend!!!
[FONT="Tahoma"][SIZE="2"][COLOR="Purple"]Wondering how to have a life & not rack up more debts...
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# 9
gushussain11
Old 26-03-2008, 9:48 PM
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If there is no service to your new address you may request that the service provider arrange service for you through another service provider via interconnection. Should they refuse to do this unreasonably you may have a right to cancel the contract without any further costs.

Let me now if you require any further help on this.

Peaceful Regards
Gus
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# 10
flightsimer
Old 01-03-2009, 8:18 AM
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Default 3 UK nightmare

Basically, I tried to cancel my contract on December 12th expecting it to end on January 13th 2009. When I called the operator wouldn't cancel, she just keep repeating "Have two, it's good to have two" and after 40minutes I relented as I was late for work. I was told I'd have 500 free texts and minutes and it'll start on January 13th.
I tried it but on December 31st I rang to cancel, they refused stating it was passed the 14 day cooling off period, I stated I had not been told I only had 14 days but that the contract didn't start until Jan 13th. I was passed onto several operators who all sated the same thing and after 45mins I rang off.
I emailed them and got a reply eventually stating that I was not told I had 14 days to cool off, but that it didn't matter they will not cancel the agreement.
I replied telling them I wasn't happy and would be taking the matter further stating I would not pay Decembers bill until the contract was cancelled.

On Jan 27th an elderly woman living in my area got four calls from 3UK looking for me, each time she told them I didn't live there and on the fourth time they gave her my details so she was able to contact me, which she did. I emailed again and gave my correct phone number but again they rang the other woman asking to speak to me regarding the email I had just sent. So I rang.

When I rang I demanded to know why the other woman was called, they continually blamed me stating I had given that number, they refused to changed the number until I paid for Dec / Jan and Feb. I told them I'd pay for Dec but stated if I paid for Jan and Feb then it would mean I'd be agreeing to the unwanted contract, I was told to just pay it. After speaking to four operators I was eventually able to get the number changed and I gave them my mobile number but I asked for the numbers previously held to be read out to me, these were not my numbers and nothing to do with me, which scares me.

I then received a letter from Mike Reid, demanding payment or else they'd take action, so I wrote giving all details again stating I'd pay for Dec but that's all. I got a reply from someone (non English) stating even though I hadn't been told I had 14 days to cool off they wouldn't cancel and in reply to the elderly woman getting my details they said "sorry about that" They offered to lower the contract repayment to 10 per month telling me to gift it to someone. They also included the telephone numbers they held for me, these were totally wrong and not the one I gave them.

So I sent a letter to their Chief Exec, sent today registered but I also received a letter today from a debt collector Pre-Court Division demanding payment by March 4th.

My problems are these:-
1) Can they hold me to this contract even th ough they didn't tell me I had 14 days to cool off and have admitted so.
2) I feel I was forced into taking it, so does it still hold as legally binding.
3) I work for the security services which is why my mobile was changed, having my details passed onto another is wrong but the details they hold on me are also wrong, who else's details will be wrong.

Each time I ring all I get is one foreign person after another, when you ask or quote something out of the norm they pass you onto someone else and you go round and round in circles.

So to finish, am I being silly, should I just pay up and keep this contract, to remove the hassle I am close to just doing it but would welcome your advice
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# 11
Buzby
Old 01-03-2009, 5:21 PM
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Firstly, you don't have 14 days to cancel - so you cannot hope to get them for that omission. Upgrades are specifically excluded, so if you are an existing customer and you plan to leave, they will offer a 'deal' to retain you, which will be less than others are charged. Because of this, your termination date - the earliest you can leave - will be extended by 12, 18 or 24 months.
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# 12
agsnu
Old 01-03-2009, 5:57 PM
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Quote:
Originally Posted by Buzby View Post
Firstly, you don't have 14 days to cancel - so you cannot hope to get them for that omission. Upgrades are specifically excluded, so if you are an existing customer and you plan to leave, they will offer a 'deal' to retain you, which will be less than others are charged. Because of this, your termination date - the earliest you can leave - will be extended by 12, 18 or 24 months.
Surely this is a contract that you have a cooling off period for under DSR.
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# 13
friendlyassistant
Old 24-03-2009, 5:32 PM
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Default Ofcom

I have had trouble with my 3 mobile broaband ever since I had it. They told me I could not cancel my contract. I decided to cancel my direct debit, they then started chasing for money. I advised that I would not pay as I have never been able to use it,as I have never had a signal to use it. Finally got fed up of them chasing for money so I rang OFCOM, you can get thier number of the web. They are so helpful and have put me in touch with the right people with the correct procedure. if you are unable to use a service why pay for it?
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# 14
robt
Old 24-03-2009, 5:56 PM
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Quote:
Originally Posted by agsnu View Post
Surely this is a contract that you have a cooling off period for under DSR.
You are extending your contract, you are are starting a new one. Big difference and why no cooling off period.
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# 15
JASTAX
Old 06-08-2010, 8:45 AM
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Quote:
Originally Posted by helenh1123 View Post
Hi
I have moved into a new house and have no coverage at all on my 3 mobile, i bought it in dec, they are saying because i have had it more than 3 months i cant cancel it, but i cant use it, and for the next 15 months i will have to pay for no coverage on my phone. I have written to customer services in glasgow, but i am at my whits end, i need the phone for work!! PLease help I dont know what to do
H
To be honest the same is happening to me but one of my friends told me he had gone to three and returned his blackberry and he did not pay anything and three had given him back money and he went to o2 and got an iphone 4 and he had a contract for 5 months. All he did was telling three costumer services to read back 10.1d from the contract.

Im going to do the same thing today so wish me luck.
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# 16
feistydj
Old 02-10-2010, 7:26 PM
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I am having a lot of trouble at the moment with 3g, I have two contract phones since the start of the year since i have have all kinda of problems. The first was i got two lg gw250 or 520 at first worked ok then both phones started to go mad turning them selfs off not being able yto text and a number of other things which i wont bore you with the best is still to come!!!
After a number of months complaining and having one exchanged and still getting problrmems they actually exchanged them both fpr nokias 5230 the day we got them in the evening used them the next dat we had no signal when my signal bars are up i try and make a call and it says connection error, and the phones both turned off screens went black and i have not been able to use them since this has been for the last three days!!! I managed to contact 3 about this they went on like i was liying but i have made videos of them doing it all, they told me i they cant believe it is hapening to both phones
again. They told me i had to take them to a shop near me called the fast track reapirs i have done this and stil both phones are not working.
I am so angry i am paying them for services i cant use.

CAN ANY ONE HELP ME I JUST WONT TO CANCELL THESE CONTRACTS ASAP
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# 17
piper17chocoholic
Old 05-10-2010, 1:45 AM
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I'm glad I'm not the only one with problems cancelling a 3 contract!!
I was on an 18 month contract which was all fine and dandy until the last 5-6 months of the contract, when low and behold my signal fell dramatically! So much so that it made it impossible for me to hold a telephone conversation longer than a few seconds. And I wasn't alone in this, I knew a few people all on 3 with the same problem, and one being my boyfriend who had exactly the same contract and phone (Sony Ericsson K770) as me! When I complained they assured me the signal would improve and they couldn't do anything about it.
It got to the point where I got so fed up of it, I moved to 3 and purchased a brand spanking new contract with them. Knowing though, that I still had 3 months left on my 3 contract I continued to pay the remainder of it (despite not even using the service) thinking it might avoid any cancellation fees or legal dramas. Exactly one month before the end was nigh, I rang 3, requested a termination of my contract and after a good ten mins or so of the foreign woman on the end of the phone attempting to sell me another contract she gave in. With a few minutes of tapping on the keyboard in the background and giving my contract details etc, she finally told me that she had sorted it and it had been cancelled for me.
How nice for me to then recieve two bills the following two months after the END of my cancelled contract from 3 requesting payment as usual. I wrote to them, explained I had cancelled and I had no desire to hear from them further. I recieved a letter denying I'd ever cancelled.
Ever since then (nearly a year ago now) almost every other month I recieve another letter from a debt collection agency (different company every time) requesting the mesely 50 that 3 are chasing. I've contacted the agencies and 3 countless times to remind them of the account I did cancel, but to no avail. I've now given up bothering to contact them. They never listen.
Moral: never go with 3!!
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# 18
gjchester
Old 05-10-2010, 7:17 AM
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Quote:
Originally Posted by piper17chocoholic View Post
Ever since then (nearly a year ago now) almost every other month I recieve another letter from a debt collection agency (different company every time) requesting the mesely 50 that 3 are chasing. I've contacted the agencies and 3 countless times to remind them of the account I did cancel, but to no avail. I've now given up bothering to contact them. They never listen.
Moral: never go with 3!!

You need to sort out the debt, be it a real debt or a accounting error, ignoring it will not make it go away, it may lead to credit problems later on. Each month you don't pay is another month on your credit record as having missed payments. The record is kept for six years.

The measly 50 will increase if they take you to court as the fee's will be added, not to mention any debt collection agency fees may be added.

And the moral is put it in writing send it by a "signed for " service and send it to the address on the back of your bill.

That way they can't later on deny recieving it. I always cancel contracts by letter, and never seem to have problems with any provider that ay. Phone is OK but a letter you can show they recieved it.
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# 19
smothy
Old 20-01-2011, 11:49 AM
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My wife has been receiving phone calls from a debt collecting agency (we don't answer the phone to 0845 and the like, usually muppets selling stuff, etc.) and then the letters started. Turns out they're representing 3, chasing money owed on a contract she cancelled in Sept 2010. She owed 1 month, the last month, and so 3 decided to let the contract roll over. Kind of them.

Can they keep her to a new 12 month contract or

will she have to pay the monthly bills from Sept 2010 to today or

will she be liable just for the one month she admits was outstanding on the end date ( a date which 3 deny she asked for termination).
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# 20
gjchester
Old 20-01-2011, 1:09 PM
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Quote:
Originally Posted by smothy View Post
she admits was outstanding on the end date ( a date which 3 deny she asked for termination).
Do you have anything in writing that that letter was recieved by three?
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