Main site > MoneySavingExpert.com Forums > Essential Money > Credit Cards > (Marks & Spencer) Credit Card Safe Policy (Page 1)

IMPORTANT! This is MoneySavingExpert's open forum - anyone can post

Please exercise caution & report any spam, illegal, offensive, racist, libellous post to forumteam@moneysavingexpert.com

  • Be nice to all MoneySavers
  • All the best tips go in the MoneySavingExpert weekly email

    Plus all the new guides, deals & loopholes

  • No spam/referral links
or Login with Facebook
(Marks & Spencer) Credit Card Safe Policy
Closed Thread
Views: 8,179
Thread Tools Search this Thread Display Modes
# 1
scorpio13
Old 24-11-2007, 1:40 PM
MoneySaving Stalwart
 
Join Date: Aug 2007
Posts: 474
Question (Marks & Spencer) Credit Card Safe Policy

Has anyone purchased this insurance ('Card Safe') from M&S Money?

If so, i'd like to know if it covers you if you buy something from a 'dodgy' website and do not receive your goods (i.e purchase protection) - which is one of the things i dread the most when using my cards online.

Anyone know if this insurance will cover me for that? Or for anyone who has this insurance........have you claimed on it/is it any good?
Also, is it ONLY just £20 a year (without hidden costs)?!!

Spoke to M&S customer services, but the lady i spoke to was very vague & suggested having a look on the website - but i'm none the wiser.:confused:

On the M&S website it states 'No matter how careful you are, losing your purse or wallet can happen to any of us. Protect yourself from unnecessary hassle and unexpected expense with Marks & Spencer Card Safe. From just £20 a year, you will be covered against the loss, theft or fraudulent use of all your credit, debit and store cards, whether you are at home or abroad. We'll also cover your personal documents, cash and keys too'.

Any replies will be greatly appreciated.

Last edited by scorpio13; 24-11-2007 at 1:57 PM.
scorpio13 is offline
Report Post
# 2
CopperPlate
Old 24-11-2007, 4:11 PM
Serious MoneySaving Fan
 
Join Date: May 2004
Location: Scotland
Posts: 1,406
Default

I emailed M&S about this months ago...and I'm still waiting for an answer. I had a look at this policy and surmised from what I read that it did NOT cover items in transit.

If you're looking for this then have a look at the Egg Money card (covers in transit for items over £25) or the partnership card from John Lewis (doesn't appear to have a minimum amount). Both these cards offer the protection as standard, i.e. no extra charge.
CopperPlate is offline
Report Post
The Following User Says Thank You to CopperPlate For This Useful Post: Show me >>
# 3
scorpio13
Old 24-11-2007, 5:46 PM
MoneySaving Stalwart
 
Join Date: Aug 2007
Posts: 474
Default

Thanks for that Copperplate.

Thought it was just me being thick, for a min!
scorpio13 is offline
Report Post
# 4
patsy30510
Old 19-05-2008, 6:49 PM
MoneySaving Newbie
 
Join Date: May 2008
Posts: 1
Default cardsafe M&S money

I originally had a charge card from M&S and in 1992 I took out the cardsafe policy. Never had cause to claim. Moved from the house where I had lived for 32 years in 2004 and had a small o/s balance paid by DD. Now living in Spain , rang M&S in Feb 2007 to clear account and close it. This done and nothing more heard until today when my friend (UK c/o address) tells me that a default letter has been received. Further enquiries and I am told by M&S that cardsafe claimed an insurance premium and even though the account was closed they had to pay it because it was an 'insurance'.
I spoke with cardsafe and was advised that because I didn't cancel the policy I was responsible.
Point 1. When I took out the policy I understood that it was with M&S (or at least a company under their umrella). communication???
Point 2. As M&S 'push' the cardsafe when cards are opened with them, surely they have a duty of care to advise customers closing accounts, that they need to stop a cardsafe policy seperately.
point 3. If I had paid this through a standard bank account and then closed the account and moved to another bank, would the bank have refused to pay and therefore the policy would have been allowed to lapse.

Don't touch cardsafe with a bargepole. You will be batted backwards and forwards , within the M&S financial group and it will cost you. No-one will take responsibility for what is clearly a hole in their training programme (or is it?)

patsy :confused:
patsy30510 is offline
Report Post
Closed Thread

Bookmarks
 
 




Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 Forum Jump  

Contact Us - MoneySavingExpert.com - Archive - Privacy Statement - Top

Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

All times are GMT +1. The time now is 9:43 AM.

 Forum Jump  

Free MoneySaving Email

Top deals: Week of 23 April 2014

Get all this & more in MoneySavingExpert's weekly email full of guides, vouchers and Deals

GET THIS FREE WEEKLY EMAIL Full of deals, guides & it's spam free

Latest News & Blogs

Martin's Twitter Feed

profile

Cheap Travel Money

Find the best online rate for holiday cash with MSE's TravelMoneyMax.

Find the best online rate for your holiday cash with MoneySavingExpert's TravelMoneyMax.

TuneChecker Top Albums

  • VARIOUS ARTISTSNOW THAT'S WHAT I CALL MUSIC! 87
  • VARIOUS ARTISTSFROZEN (ORIGINAL MOTION PICTURE SOUNDTRACK)
  • BRUCE SPRINGSTEENAMERICAN BEAUTY

MSE's Twitter Feed

profile
Always remember anyone can post on the MSE forums, so it can be very different from our opinion.
We use Skimlinks and other affiliated links in some of our boards, for some of our users.