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  • FIRST POST
    • virgin_moneysaver
    • By virgin_moneysaver 22nd Oct 07, 10:14 PM
    • 1,266Posts
    • 554Thanks
    virgin_moneysaver
    VICTORIAPLUMB.COM - any experience with this company?
    • #1
    • 22nd Oct 07, 10:14 PM
    VICTORIAPLUMB.COM - any experience with this company? 22nd Oct 07 at 10:14 PM
    has anyone had any experience in buying from this company and what is the quality like - many thanx?
Page 7
  • Beeski
    Never ever again.....
    .Never again.....would I use this company. Abysmal from start to finish. Poor quality and unbelievably bad service - you get what you pay for - it looks to good to be true - it is!!!!! 0/10 from me!
    • manda1205
    • By manda1205 15th Jul 15, 8:32 AM
    • 2,327 Posts
    • 6,488 Thanks
    manda1205
    Just to go against the grain of this thread, as most seem to be new people with one or two posts, we had a lovely service from Victoria Plumb. We ordered a bath and a new thermostatic bath mixer. They were delivered when they said, everything was there and me and my husband managed to fit them with no problems. Obviously we've not had them long but the bath is made a damn sight better than the old Wickes one we had in. It's a lot thicker in it's make up and feels a lot sturdier. The tap is working a treat and is guaranteed for 10 years, so that sounds promising. I wouldn't hesitate to recommend them.
    My MIL has also used them and she had a problem with a crack in the toilet, they sent a new one out the next morning (and even offered to try and get it out the same day). So they're not always bad.
    • casper_g
    • By casper_g 15th Jul 15, 12:54 PM
    • 1,037 Posts
    • 894 Thanks
    casper_g
    We bought from VP in the sale earlier in the year. We finally got round to installing the stuff when the bathroom was refurbished more than four months later. At this point we finally opened the box containing the vanity unit. One of the doors had a split in the plastic coating on the panel (I know, we should have inspected it right away after delivery!).

    I called VP expecting them to say we should have told them sooner, and how did they know we hadn't damaged it. In fact, they apologised and sent a replacement by next-day delivery. I couldn't have been more satisfied with the price, quality or service.
    • kevin7
    • By kevin7 15th Apr 16, 9:32 AM
    • 1 Posts
    • 0 Thanks
    kevin7
    Be very careful with this company. Their products appear good value for money but with some items the quality is very poor. Their customer service is also very poor.
    • danbutler89
    • By danbutler89 19th Apr 16, 8:11 PM
    • 8 Posts
    • 4 Thanks
    danbutler89
    I agree - dreadful customer service
    Hi there,

    Mixed reviews here but just to add my experience - failed to deliver some of the items, denied any knowledge, offered no remedy, everything I offered to resolve the situation they said wasn't possible. And I would add - because they're online only, if you are in a situation like mine, you're then stuck, you can go to a store to sort things out.

    Quality will be much of a muchness with these things, they're all made in the same factories anyway just with different labels on. Competition is stiff and as a result you do generally get what you pay for, particularly at the budget end.

    Customer service on the other hand, is definitely better some places than others. Note how many of the good reviews are a) before items have arrived and b) when there were no difficulties at all - very very few reviews say this company did a decent job of resolving an issue when it had arisen.

    I'd strongly recommend giving these guys a miss - although some people's experience isn't so bad, I'd wish that I hadn't taken the risk. There are plenty of other better companies out there.

    Cheers,

    Dan
    • girlsmum
    • By girlsmum 20th Apr 16, 10:08 AM
    • 454 Posts
    • 475 Thanks
    girlsmum
    I ordered a suite and tiles from them last year, delivery was prompt and it looks lovely, i called as i had an issue with a wall hung cupboard, it niggled me that one of the drawers did not sit perfectly flush it was not a major issue, plus my loo seat would not stay put. I called them and asked for new drawer runners and fittings for the toilet seat. They said they would sort it for me. next thing i know is i had a call about delivery and they sent a totally new cupboard and a new toilet seat.
    The only downside was i returned 2 boxes of tiles which they picked up promptly but it took 3 months and 4 emails to get the refund sorted.
    hope this helps you
    • Fierce1979
    • By Fierce1979 15th Jun 16, 3:09 PM
    • 20 Posts
    • 2 Thanks
    Fierce1979
    Used them to kit out entire bathroom 3 years ago

    2 weeks ago, the hinges supporting the 20kg shower screen snapped, and it fell off the bath

    I have a 4 year old son

    The bracket sheared off completely. The screen chipped a wooden door, dented a radiator and cracked a floor tile

    Their response was "We only provide a 1 year warranty" which is fair enough

    The product I bought was as follows:

    https://victoriaplum.com/product/luxury-8mm-hinged-shower-bath-screen-with-glass-shelves-and-rail-cscreen06

    Genuinely dangerous. Be warned

    That said, aside from selling lethal products, can't fault them. Cheapest on the net and deliver quickly
    • Doozergirl
    • By Doozergirl 15th Jun 16, 5:42 PM
    • 23,435 Posts
    • 65,482 Thanks
    Doozergirl
    Used them to kit out entire bathroom 3 years ago

    2 weeks ago, the hinges supporting the 20kg shower screen snapped, and it fell off the bath

    I have a 4 year old son

    The bracket sheared off completely. The screen chipped a wooden door, dented a radiator and cracked a floor tile

    Their response was "We only provide a 1 year warranty" which is fair enough

    The product I bought was as follows:

    https://victoriaplum.com/product/luxury-8mm-hinged-shower-bath-screen-with-glass-shelves-and-rail-cscreen06

    Genuinely dangerous. Be warned

    That said, aside from selling lethal products, can't fault them. Cheapest on the net and deliver quickly
    Originally posted by Fierce1979
    Martin's 'sad fart' rule! Read this article.

    http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange
    Everything that is supposed to be in heaven is already here on earth.
    • wealdroam
    • By wealdroam 15th Jun 16, 6:21 PM
    • 18,640 Posts
    • 15,521 Thanks
    wealdroam
    Used them to kit out entire bathroom 3 years ago

    2 weeks ago, the hinges supporting the 20kg shower screen snapped, and it fell off the bath

    I have a 4 year old son

    The bracket sheared off completely. The screen chipped a wooden door, dented a radiator and cracked a floor tile

    Their response was "We only provide a 1 year warranty" which is fair enough

    The product I bought was as follows:

    https://victoriaplum.com/product/luxury-8mm-hinged-shower-bath-screen-with-glass-shelves-and-rail-cscreen06

    Genuinely dangerous. Be warned

    That said, aside from selling lethal products, can't fault them. Cheapest on the net and deliver quickly
    Originally posted by Fierce1979
    It's always worth remembering that a warranty is in addition to your statutory rights and can have restrictions.

    You have statutory rights to seek a remedy from the seller for up to six years following the sale - no-matter what any warranty/guarantee might say.

    As well as the article linked to by Doozergirl, it is also worth reading MSE's How to Complain article where you will see:
    ...there's another piece of legislation called the Limitation Act (it's the Prescription and Limitation Act in Scotland) that can help you out.

    This says you have up to six years to complain after you bought a good (five years in Scotland).
    Did you perhaps buy the screen using a credit card or maybe some other form of credit?
    If so it is possible that the credit provider may be equally responsible with the seller for performance of the contract.
    Have a read of MSE's Section 75 article for more details of this.
    Last edited by wealdroam; 15-06-2016 at 6:24 PM. Reason: spelling
    • RalGh
    • By RalGh 21st Jul 16, 8:04 PM
    • 1 Posts
    • 0 Thanks
    RalGh
    Victoria Plum - Appalling service, stay away!
    I placed an order with Victoria Plum on Saturday, 16th July, was then asked to produce further proof of my billing address on Monday, 18th July, which I have immediately sent via email on the day. I was assured on Wednesday, 20th July, the proof had been received and the order was going to be delivered as originally planned on Thursday, 21st July. I took the day off to await the delivery and when it got to 5pm and nobody had shown up, I called and was presented with silly reasons as to why the order couldn't be delivered and accused by their customer services that I "created my own story" around the 21st July delivery date!
    I have gone ahead and cancelled my order and am awaiting the refund!
    Never ever order from this company who has no respect for their clients whatsoever, the response has been patronising, rude, ignorant, fails to provide honest answers or give any answers without contradicting themselves. Absolutely appalling!
    • Prothet of Doom
    • By Prothet of Doom 21st Jul 16, 8:23 PM
    • 3,131 Posts
    • 3,775 Thanks
    Prothet of Doom
    I needed a little bit of rubber than goes at the bottom of the glass bath screen https://www.victorianplumbing.co.uk/uniblade-shower-screen-seal

    Wanted it urgently as visitors were coming and I couldn't remove the mould off the 10 year old original. My need was a whim and urgency due to procrastination

    £16.95 plus £6.95 shipping.

    They did not have one in my local store but could order one to arrive after my visitors had gone.

    So I went to my local timber merchant, for something else and they reminded me that there was a plumbers merchant on another industrial estate, about a mile away.

    and off I went and for just £6.95 I got a better quality version. They had 3 in stock.

    My conclusion to this based on a random sample of one, is that Victoria Plumb are taking the !!!!.
    • dc197
    • By dc197 22nd Jul 16, 2:49 PM
    • 789 Posts
    • 620 Thanks
    dc197
    We ordered two samples of tiles.
    The tiles were large (12" long) and arrived wrapped poorly and stacked touching eachother with no padding in between them.
    Both were broken.
    Good job they were only samples, but I was still not very impressed with them.
    • dermonte
    • By dermonte 22nd Jul 16, 7:38 PM
    • 149 Posts
    • 67 Thanks
    dermonte
    Oh my! I have a vanity unit a sink and mirror cabinet still in box unopened waiting in my house. Delivered by vp last week. Builders due to start on the work from 1st august. So never inspected the items. I shall open the box and have a look inside them as soon as I am at home from work. Although I am happy with the service I have received so far. I booked next day delivery and they arrived next day, looked very secure on a pallet.
    • robatwork
    • By robatwork 23rd Jul 16, 11:00 AM
    • 3,782 Posts
    • 4,102 Thanks
    robatwork
    I needed a little bit of rubber than goes at the bottom of the glass bath screen https://www.victorianplumbing.co.uk/uniblade-shower-screen-seal

    Wanted it urgently as visitors were coming and I couldn't remove the mould off the 10 year old original. My need was a whim and urgency due to procrastination

    £16.95 plus £6.95 shipping.

    They did not have one in my local store but could order one to arrive after my visitors had gone.

    So I went to my local timber merchant, for something else and they reminded me that there was a plumbers merchant on another industrial estate, about a mile away.

    and off I went and for just £6.95 I got a better quality version. They had 3 in stock.

    My conclusion to this based on a random sample of one, is that Victoria Plumb are taking the !!!!.
    Originally posted by Prothet of Doom

    2 different companies however:

    https://beta.companieshouse.gov.uk/company/04079213/officers

    https://beta.companieshouse.gov.uk/company/04177694/officers
    • Prothet of Doom
    • By Prothet of Doom 27th Jul 16, 10:09 PM
    • 3,131 Posts
    • 3,775 Thanks
    Prothet of Doom
    What the XXXX ? Both as bad as each other then ?
    • craigyboy83
    • By craigyboy83 19th Jun 17, 11:35 AM
    • 1 Posts
    • 1 Thanks
    craigyboy83
    Warning about victoria plum!!
    WARNING ABOUT VICTORIA PLUM
    Ignore the glowing reviews on Trust Pilot. You can only leave a review within a 12 months period of purchase. We bought a complete bathroom from Victoria Plum. Initially we had problems prior to installation with two cracked toilet bowls and a broken shower tap. My plumber said he would never install a Victoria Plum bathroom again. After installation the bathroom looked great, but fast forward 2 years, both bath taps have broken, the chrome has completely peeled off the shower door handle and brackets. The shower drain cover has also broken and my basin tap has also stated to peel. We are unable to buy replacement parts for the shower so now have to buy a new bathroom suite. The only item still in great condition is the bath, but we then again, we bought that from The Bath Store. Victoria Plum now offer 5 year warranties on the showers, not much help to me and customers will still need to pay for a plumber to rip out and re-install replacement products so my advice is to stay away from their cheap products as buying from Victoria Plum works out more expensive in the long run.
    Last edited by craigyboy83; 19-06-2017 at 11:37 AM. Reason: typo
    • manda1205
    • By manda1205 19th Jun 17, 11:55 AM
    • 2,327 Posts
    • 6,488 Thanks
    manda1205
    I must admit I agree with you craigboy. We purchased a bath mixer from them, guaranteed for 5 years. It was fine for just over a year and then it got really stiff to turn, after many phone calls they finally sent another replacement. Its now been another year and this one has now done the same thing. We're buying a new cartridge from eBay as can't be bothered to try and get another off them but I certainly won't buy from them again. Oh and we also bought a bath from them a few years ago, that has now got a chip in it, don't remember dropping anything and the worst that would have been dropped is shower gel bottles etc.
    • LandyAndy
    • By LandyAndy 19th Jun 17, 12:11 PM
    • 23,680 Posts
    • 50,289 Thanks
    LandyAndy
    I must admit I agree with you craigboy. We purchased a bath mixer from them, guaranteed for 5 years. It was fine for just over a year and then it got really stiff to turn, after many phone calls they finally sent another replacement. Its now been another year and this one has now done the same thing. We're buying a new cartridge from eBay as can't be bothered to try and get another off them but I certainly won't buy from them again. Oh and we also bought a bath from them a few years ago, that has now got a chip in it, don't remember dropping anything and the worst that would have been dropped is shower gel bottles etc.
    Originally posted by manda1205


    I really don't think you can fairly blame them for this.
    • manda1205
    • By manda1205 19th Jun 17, 12:53 PM
    • 2,327 Posts
    • 6,488 Thanks
    manda1205
    Maybe, maybe not. Our previous bath had been in for years and sustained dropped shower gel bottles. After the tap going wrong it just makes you re-evaluate their quality of products. Most people leave reviews early on after purchase when really we should review after a year to give a better view. I don't as I forget but resurrecting this thread has made me change my review for the tap anyway.
    • merzal
    • By merzal 19th Jun 17, 9:40 PM
    • 281 Posts
    • 1,793 Thanks
    merzal
    Wish I'd read this thread before my husband ordered our bathroom! Everything arrived on time and intact but there has been a few issues, just waiting for them to get in touch about a towel rail that couldn't be fitted as the inside was corroded (couldn't tell when I checked the delivery). I had ordered the upstairs bathroom from there too but very quickly cancelled that!
    CC1: £354.35 / £354.35
    CC2: £390 / £1475.98
    Boiler: £1500 / £2500
    Overdraft: £1000 / £1000
    Emergency Fund : £20
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