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  • FIRST POST
    ilikepoints
    Warning - Nationwide changed their extended warranty terms
    • #1
    • 21st Oct 07, 7:23 PM
    Warning - Nationwide changed their extended warranty terms 21st Oct 07 at 7:23 PM
    Nationwide credit card holders get an extra year warranty on most electrical goods that you buy with the card. However, they have now changed the terms of this so you only get the extra year on top of 1 or 2 year warranties.

    So no longer any use on John Lewis TVs etc.

    Seems rather sneaky as I don't remember being notified of this change.

    Any know of any better card for extended warranties (without paying a monthly fee).
Page 1
    • nomoneytoday
    • By nomoneytoday 21st Oct 07, 8:33 PM
    • 4,614 Posts
    • 2,774 Thanks
    nomoneytoday
    • #2
    • 21st Oct 07, 8:33 PM
    • #2
    • 21st Oct 07, 8:33 PM
    The Shell / Citi Mastercard has a free extended warranty
  • Muffin99
    • #3
    • 21st Oct 07, 10:21 PM
    • #3
    • 21st Oct 07, 10:21 PM
    Hello, thanks for psoting that, I don't remember them telling me that either.

    But then again to be fair, I don't think they made much of this advantage when I first got it.

    How do you use it anyway? Do you apply if the item breaks within that time or do you need to register your item when you first buy it on the card? Like I say, they've never really said that much about it! :rolleyes: Maybe just me being slow, although I did look through all the info given me.
    Last edited by Muffin99; 21-10-2007 at 10:24 PM. Reason: wanted to add
  • ilikepoints
    • #4
    • 21st Oct 07, 10:35 PM
    • #4
    • 21st Oct 07, 10:35 PM
    Yes citibank cards are the only alternative I've found so far, looks like a good way to get a free warranty.

    60 day price guarantee looks good too, and cashback rate is decent by todays standards.

    Anyne know what the catches are?
  • JohalaReewi
    • #5
    • 22nd Oct 07, 12:51 PM
    • #5
    • 22nd Oct 07, 12:51 PM
    Nationwide credit card holders get an extra year warranty on most electrical goods that you buy with the card. However, they have now changed the terms of this so you only get the extra year on top of 1 or 2 year warranties.

    So no longer any use on John Lewis TVs etc.

    Seems rather sneaky as I don't remember being notified of this change.
    Originally posted by ilikepoints
    I had this problem back in July when I bought a John Lewis freezer. Although I met all the T&Cs, the customer support person said she couldn't give me the extra year warranty because John Lewis wasn't on her drop down list so couldn't be selected. I now see Nationwide have added the bit about up to 2 years on their website...
    http://www.nationwide.co.uk/popup/warranty.htm
  • ilikepoints
    • #6
    • 23rd Oct 07, 12:19 AM
    • #6
    • 23rd Oct 07, 12:19 AM
    I had this problem back in July when I bought a John Lewis freezer. Although I met all the T&Cs, the customer support person said she couldn't give me the extra year warranty because John Lewis wasn't on her drop down list so couldn't be selected. I now see Nationwide have added the bit about up to 2 years on their website...
    http://www.nationwide.co.uk/popup/warranty.htm
    Originally posted by JohalaReewi
    Surely nationwide should have informed us about such a significant change.

    As for your problem - you shouldn't take no for an answer. You met all the terms and conditions so therefore they owe you the warranty.

    I expect they can somehow process it manually instead.
  • JohalaReewi
    • #7
    • 23rd Oct 07, 12:23 PM
    • #7
    • 23rd Oct 07, 12:23 PM
    Surely nationwide should have informed us about such a significant change.

    As for your problem - you shouldn't take no for an answer. You met all the terms and conditions so therefore they owe you the warranty.

    I expect they can somehow process it manually instead.
    Originally posted by ilikepoints
    Quite agree. Nationwide should have notified card holders about the change. I have also seen somewhere on their blurb that they recommend you ring them first to check that an item would be eligible for the insurance cover before you buy it.

    Not too bothered that Nationwide wouldn't give me an extra year. It has got 3 years cover from John Lewis

    Have had problems before with some items. Like Nationwide say they cover hifi including separates but wouldn't accept my hifi headphones even though they met all the requirements.
  • RedDot
    • #8
    • 14th Mar 08, 3:53 PM
    • #8
    • 14th Mar 08, 3:53 PM
    I just came across this while trying to register a new computer. Could have sworn there were no specific exclusions as to what was included or how long the existing warranty lasted. Damn.

    I also didn't get notified of this, but being fair, never look too closely at all those leaflets they send out.
  • cakewalk
    • #9
    • 11th Oct 10, 8:41 PM
    Nationwide Extended Warrenty
    • #9
    • 11th Oct 10, 8:41 PM
    I have just checked with Nationwide Credit Cards Services today
    re: extended warrenty on some Hi Fi equipment I am about to purchase, they told me that it only applies to New Customers with accounts, after the first 12 months of holding an account the extended warranty no longer applies, I am quite surprised as I can't find anything on their web site to confirm this?
    Does anyone have any similar information.
    I was going to pay with my Nationwide Credit Card.

    I also saw something on some old paperwork from Barclaycard which seemed to say in 2005 they also stopped extended warranty?

    So do any credit cards still do this still?
  • Wammer
    I have had a Nationwide CC for over 10 years and can still get extended warranty on new purchases. Last time was less than a month ago.

    I would call the Extended Warranty people rather than Card Services

    0845 2064466 Monday to Friday 8:30am - 6:00pm or Saturdays from 8:30pm - 1:30pm

    http://www.nationwide.co.uk/popup/warranty.htm
  • seth
    I have had a Nationwide CC for over 10 years and can still get extended warranty on new purchases. Last time was less than a month ago.

    I would call the Extended Warranty people rather than Card Services

    0845 2064466 Monday to Friday 8:30am - 6:00pm or Saturdays from 8:30pm - 1:30pm

    http://www.nationwide.co.uk/popup/warranty.htm
    Originally posted by Wammer
    How do I register a purchase?

    I got a spin dryer £129 with 2 year warantee but 5 years parts

    Is that covered?
    Seth.
    • thenudeone
    • By thenudeone 5th Jan 11, 12:05 AM
    • 4,399 Posts
    • 1,905 Thanks
    thenudeone
    The egg money world mastercard provides an extended warranty (up to a maximum of 24 months including original warranty) as well as other insurances such as missed event cover, price protection, 90 day purchase protection and limited travel cover.

    http://new.egg.com/visitor/0,,3_111362--View_2389,00.html
    • jinkster
    • By jinkster 5th Jan 11, 12:47 PM
    • 324 Posts
    • 51 Thanks
    jinkster
    Do you have to register the product? Or just pull out the Visa statement and call them if it breaks?
    • agrinnall
    • By agrinnall 5th Jan 11, 1:13 PM
    • 13,361 Posts
    • 9,237 Thanks
    agrinnall
    I'm always suprised that people who clearly have internet access can't be bothered to spend 30 seconds doing their own research but expect others to do it for them. Anyway, to save you all those precious few seconds, here is the link to the Nationwide page that tells you how to register your purchases.

    http://www.nationwide.co.uk/search/DisplayArticle.aspx?article=1405
    • Scrounger
    • By Scrounger 5th Jan 11, 7:19 PM
    • 662 Posts
    • 325 Thanks
    Scrounger
    Do you have to register the product?
    Originally posted by jinkster
    Nationwide = yes; Egg Money = no.


    ..Or just pull out the Visa statement and call them if it breaks?
    Originally posted by jinkster
    Yes (if purchased with Egg Money).

    Scrounger
    • jinkster
    • By jinkster 7th Jan 11, 10:53 AM
    • 324 Posts
    • 51 Thanks
    jinkster
    Agrinnal - your most kind
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