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  • FIRST POST
    • Kayleighb1
    • By Kayleighb1 14th Feb 18, 10:21 AM
    • 101Posts
    • 37Thanks
    Kayleighb1
    Electric usage has quadrupled, what to do?
    • #1
    • 14th Feb 18, 10:21 AM
    Electric usage has quadrupled, what to do? 14th Feb 18 at 10:21 AM
    If anyone could help I would really appreciate it.

    I used 1500KWH of electric May 2016-May 2017

    The reading that EDF took in February and my reading taken yesterday were classed as too high and so they have refused to take them. Instead they have guessed at a number. (why? no idea)

    However the reading I took yesterday is correct inasmuch as this is what the smart meter shows. And it is showing that in the 9 months since the last reading, I have used 6000KWH of electric.

    My usage at home hasn't changed, my appliances haven't changed and the house is empty 4 days a week. Our heating is gas powered and this shows an appropriate usage.

    Please can anyone advise on what i do and what the problem could be? The current readings will result in an account debit of over £1000 (from a £560 credit) and I am completely panicking about a) paying that back and b) future usage if i'm using 6000KWH in a 9 month period.

    Thanks in advance.
Page 1
    • philng
    • By philng 14th Feb 18, 10:27 AM
    • 560 Posts
    • 64 Thanks
    philng
    • #2
    • 14th Feb 18, 10:27 AM
    • #2
    • 14th Feb 18, 10:27 AM
    6000 kwh is massive.

    I would monitor usage daily to try & ascertain what is eating up the electric by switching off certain suspects & testing numbers and this will help to identify culprit.

    We have a 5 bed detached and now only use 3300kwh a year and we were using over 5000 a few years ago. Biggest change for us was changing all bulbs to LED-particularly kitchen 16 bulbs!

    I have a friend who was using under floor electric heating in conservatory that was eating up electric.
    • Robin9
    • By Robin9 14th Feb 18, 10:29 AM
    • 2,236 Posts
    • 1,435 Thanks
    Robin9
    • #3
    • 14th Feb 18, 10:29 AM
    • #3
    • 14th Feb 18, 10:29 AM
    1500kwh in a 12 month period is incredibly low - just think thats 120 units a month, 4 a day.

    Were the May 16 and May 17 readings estimated. Just because the meters are smart if you have changed suppliers the readings dont get used.
    Never pay on an estimated bill
    • Kayleighb1
    • By Kayleighb1 14th Feb 18, 11:07 AM
    • 101 Posts
    • 37 Thanks
    Kayleighb1
    • #4
    • 14th Feb 18, 11:07 AM
    • #4
    • 14th Feb 18, 11:07 AM
    May 17 was submitted by me and verified with similar readings from the provider. It is a smart meter but not an EDF one so readings aren't automatic. Not sure about May 16.

    It is possible that 1500KWH was under if the May 16 reading was wrong, but that doesn't then account for 6000KWH in the following 9 months. And that is an accurate reading definitely.

    There is literally nothing in my home that could be sucking up that level of electric. All heating is gas. We use the normal appliances, energy saving bulbs and we are pretty good about turning off lights etc. Most appliances are A/A+ rated and all are under 4 years old.

    Could the meter be faulty?
    Not sure what my next steps are given that EDF wont accept the reading.
    • Kayleighb1
    • By Kayleighb1 14th Feb 18, 11:09 AM
    • 101 Posts
    • 37 Thanks
    Kayleighb1
    • #5
    • 14th Feb 18, 11:09 AM
    • #5
    • 14th Feb 18, 11:09 AM
    I have no suspects to switch off!

    The only things on all the time are Wifi, Alexa (2) and fridge (2). Everything else is turned off when not in use.
    • Robin9
    • By Robin9 14th Feb 18, 11:09 AM
    • 2,236 Posts
    • 1,435 Thanks
    Robin9
    • #6
    • 14th Feb 18, 11:09 AM
    • #6
    • 14th Feb 18, 11:09 AM
    Take a photo of the meter reading
    Never pay on an estimated bill
    • Kayleighb1
    • By Kayleighb1 14th Feb 18, 11:11 AM
    • 101 Posts
    • 37 Thanks
    Kayleighb1
    • #7
    • 14th Feb 18, 11:11 AM
    • #7
    • 14th Feb 18, 11:11 AM
    yes i have a photo
    • Kayleighb1
    • By Kayleighb1 14th Feb 18, 11:25 AM
    • 101 Posts
    • 37 Thanks
    Kayleighb1
    • #8
    • 14th Feb 18, 11:25 AM
    • #8
    • 14th Feb 18, 11:25 AM
    Do I have to host the image to share it here?
    • House Martin
    • By House Martin 14th Feb 18, 11:28 AM
    • 1,031 Posts
    • 889 Thanks
    House Martin
    • #9
    • 14th Feb 18, 11:28 AM
    • #9
    • 14th Feb 18, 11:28 AM
    If the meter is a Secure Liberty meter be wary of the kwh reading on the first screen.There is a small hard to see decimal point with a digit showing tenths of units.First 7 digits only should be used with this meter . This meter also has a Kvarh reading on it which should nt be used
    • matelodave
    • By matelodave 14th Feb 18, 11:51 AM
    • 3,362 Posts
    • 2,056 Thanks
    matelodave
    Perhaps you should read the meter a bit more frequently to get a better idea of your consumption - once a year isn't enough and wont pick up any anomalies until they get to gigantic proportions.
    Monthy readings and checking of bills or statements to make sure that any estimates were corrected would pick up problems before they got out of hand.
    Love makes the world go round - beer make it go round even faster
    Look after our planet - it's the only one with beer
    • Kayleighb1
    • By Kayleighb1 14th Feb 18, 12:09 PM
    • 101 Posts
    • 37 Thanks
    Kayleighb1
    I read the meter when they asked me to. This is the first time since May and there has been no communication since then. No bills or estimates or anything.

    Additionally - please don't forget that EDF have been taking readings and not inputting them as they said they were too high.

    Life is busy with small children full time work and to be honest meter readings aren't top of my list to remember to do when not requested.

    Love the hindsight but it doesn't help me now just makes me feel worse.
    • Kayleighb1
    • By Kayleighb1 14th Feb 18, 12:15 PM
    • 101 Posts
    • 37 Thanks
    Kayleighb1
    this is the reading i submitted
    11213



    Sadly its looking as though i have taken the correct reading.

    Last reading taken was May 2017 and that one was 5311. My reading.
    • House Martin
    • By House Martin 14th Feb 18, 12:19 PM
    • 1,031 Posts
    • 889 Thanks
    House Martin
    this is the reading i submitted
    11213



    Sadly its looking as though i have taken the correct reading.

    Last reading taken was May 2017 and that one was 5311. My reading.
    Originally posted by Kayleighb1
    Yeah thats a Secure Liberty meter.correct reading as you say
    • Kayleighb1
    • By Kayleighb1 14th Feb 18, 12:29 PM
    • 101 Posts
    • 37 Thanks
    Kayleighb1
    so pp are thinking that this is consumer usage rather than a possible meter fault?
    • Robin9
    • By Robin9 14th Feb 18, 12:39 PM
    • 2,236 Posts
    • 1,435 Thanks
    Robin9
    Print off a copy of the photo, send it to edf and ask them to amend their records.

    You say in an earlier post - no communication, no bills . Do you manage you account online and get the paperless discount for doing so. ?
    Never pay on an estimated bill
    • matelodave
    • By matelodave 14th Feb 18, 1:19 PM
    • 3,362 Posts
    • 2,056 Thanks
    matelodave
    Yep, I used to be busy with fulltime work - I was also away for weeks at a time. My wife was at home on her tod, looking after littleones and working as well.

    She always managed to check the bills and statements and get them corrected if they were wrong and we didn't have the interweb to make it really easy either.

    My daughter also has a list of excuses as long as her arm about why she can't manage to do stuff, unfortunately it comes back and bites her when she's least expecting it. She's slowly getting better but its a long haul. She spends half her life on FaceAch and other on-line stuff but now manages to squeeze in checking the energy bills since she had a problem like yours
    Last edited by matelodave; 14-02-2018 at 1:25 PM.
    Love makes the world go round - beer make it go round even faster
    Look after our planet - it's the only one with beer
    • Carrot007
    • By Carrot007 14th Feb 18, 2:18 PM
    • 917 Posts
    • 788 Thanks
    Carrot007
    6000 kwh is massive.
    Originally posted by philng
    Or as I would say average and reasonable.

    The official average gets skewed down by the lot of silly low properties that outweighh high usage ones. That's the problem with averages.
    • Kayleighb1
    • By Kayleighb1 14th Feb 18, 2:18 PM
    • 101 Posts
    • 37 Thanks
    Kayleighb1
    i manage it online, there has been no email communication. I assume that paperless literally means that, but they should still be emailing me with bill updates and requests for readings etc.

    they have not asked for a meter reading until now. i have checked and it says i should be receiving quarterly requests.


    Matelo, it isn't excuses and feel free to ask why my husband hasn't bothered as well. I have fulfilled what the energy company asked of me. had there been bills to check i would have checked them. I have heard nothing from EDF since last May when they requested readings, i gave them, and they subsequently gave me a bill and amended my direct debit.

    why assume that everyone knows that things will go wrong and they should be taking readings more often than they are asked to? Why assume that people are ignoring communications?

    are you taking pleasure from making this difficult situation harder for me?
    Last edited by Kayleighb1; 14-02-2018 at 2:21 PM.
    • Kayleighb1
    • By Kayleighb1 14th Feb 18, 2:19 PM
    • 101 Posts
    • 37 Thanks
    Kayleighb1
    Or as I would say average and reasonable.

    The official average gets skewed down by the lot of silly low properties that outweighh high usage ones. That's the problem with averages.
    Originally posted by Carrot007
    so 6000KWH is the norm for a 3-bed property over a 9 month period? if so maybe i just need to suck this up. just a shock at how much it has changed.
    • matelodave
    • By matelodave 14th Feb 18, 3:15 PM
    • 3,362 Posts
    • 2,056 Thanks
    matelodave
    6000kwh is not the norm if you've got gas central heating & hot water. The average is around 3500kwh a year (thats around 10kwh/day) so for 9 months anywhere between 2500- 3000kwh could be reasonable.

    I suggest that you start reading the meter weekly for a month or so (and recoridng it on a spreadsheet) to see when and where it's all going (daily is even better but becomes a bit of a chore). The more often you read your meter the easier it is to see when something goes wrong. It's nigh on impossible to back-track over nine months.

    You'll then see if your average is anything like 10kwh a day or significantly more. If it's more then you need to investigate further to see where it's all going and you can only do that when you've got your baseline. You can then check by turning stuff on and off to see what's using it all or whats been left on that shouldn't be.

    If your meter is registering a lot more than the appliances that you are using (a 1kw heater will use 1kwh in one hour) then you might need to get the meter checked, however most energy firms will charge around £70 unless the meter is found to be faulty so you really need to do some investigating first.
    Love makes the world go round - beer make it go round even faster
    Look after our planet - it's the only one with beer
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