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  • FIRST POST
    • Sunjackal
    • By Sunjackal 12th Feb 18, 11:30 PM
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    Sunjackal
    Qatar Airways - Delayed Flight Advice
    • #1
    • 12th Feb 18, 11:30 PM
    Qatar Airways - Delayed Flight Advice 12th Feb 18 at 11:30 PM
    Hi, I am currently in the midst of a journey that originated from London Heathrow to Singapore.

    However, the flight involved a change in Doha - which has been delayed for 3 1/2 hours.

    Qatar have provided us with a complimentary meal, but stated that they're not obliged to provide any other compensation.

    Does the fact that the connecting flight is Doha to Singapore exclude us from EU law - given that we departed for the beginning of our journey from an EU airport.

    Any advice would be appreciated, as I have read many articles but nothing that really covers this particular scenario.

    Kind regards,

    George
Page 1
    • JPears
    • By JPears 13th Feb 18, 12:41 AM
    • 3,455 Posts
    • 966 Thanks
    JPears
    • #2
    • 13th Feb 18, 12:41 AM
    • #2
    • 13th Feb 18, 12:41 AM
    If you bought a single ticket with Qatar, unless the reason for the delay is an EC, you are probably due compensation under reg 261/2004.
    this was decided in the court of appeal - Emirates v Gahan.
    Emirates have been applied for leave to appeal but it has not been granted yet. So it is law.
    However, you will have to wait until your final ARRIVAL time at Singapore, not your departure time.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Sunjackal
    • By Sunjackal 13th Feb 18, 1:35 AM
    • 3 Posts
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    Sunjackal
    • #3
    • 13th Feb 18, 1:35 AM
    • #3
    • 13th Feb 18, 1:35 AM
    Our flight is QR946.

    The assistant explained that the delay is caused by the fact that our departing plane is actually an inbound flight from Adelaide - but it hasn't arrived yet. So they've basically booked us on to a flight that doesn't even arrive until after our scheduled departure time.

    I presume that this isn't considered an exceptional circumstance?

    Thanks for the response,

    George
    • jpsartre
    • By jpsartre 13th Feb 18, 8:12 AM
    • 2,918 Posts
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    jpsartre
    • #4
    • 13th Feb 18, 8:12 AM
    • #4
    • 13th Feb 18, 8:12 AM
    I presume that this isn't considered an exceptional circumstance?
    Originally posted by Sunjackal
    That depends on why the incoming flight was delayed.
    • Sunjackal
    • By Sunjackal 13th Feb 18, 12:02 PM
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    Sunjackal
    • #5
    • 13th Feb 18, 12:02 PM
    • #5
    • 13th Feb 18, 12:02 PM
    That's the strange part.

    It's not scheduled to arrive in to Doha until 04:50am - so it was impossible that it would have been there for us to depart at the scheduled departure time of 01.55.

    Surely they don't intentionally leave an entire flight stranded, though?
    • JPears
    • By JPears 13th Feb 18, 12:15 PM
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    JPears
    • #6
    • 13th Feb 18, 12:15 PM
    • #6
    • 13th Feb 18, 12:15 PM
    Are you sure its not just delayed or is this the routine flight time?
    If the latter than you will possibly have a stronger case as you have not previously been informed in the change to your timetable.

    Looking into, what may have happened is they are having to use the plane from Adelaide/Doha for your flight as an alternative - perhaps they normally use another plane from a different incoming flight. There are 2 Qatar flights earlier, one severely delayed by 3hrs and one cancelled incoming to Qatar. So they have taken an operational decision to use a different aircraft?
    Interestingly the flight from Adelaide left quite a bit earlier than scheduled, presumably to minimise your delay?
    So compensation,under current EU/UK law is probably due.
    Expect Qatar to make claiming difficult but keep us up to date.
    Last edited by JPears; 13-02-2018 at 12:25 PM.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • jpsartre
    • By jpsartre 13th Feb 18, 12:41 PM
    • 2,918 Posts
    • 1,928 Thanks
    jpsartre
    • #7
    • 13th Feb 18, 12:41 PM
    • #7
    • 13th Feb 18, 12:41 PM
    Could there have been a schedule change that you missed?
    • JPears
    • By JPears 13th Feb 18, 2:21 PM
    • 3,455 Posts
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    JPears
    • #8
    • 13th Feb 18, 2:21 PM
    • #8
    • 13th Feb 18, 2:21 PM
    Especially if you booked through an agent.
    Either way, the onus is still on the airline to ensure you have been informed.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • fifeken
    • By fifeken 14th Feb 18, 9:08 PM
    • 2,191 Posts
    • 1,141 Thanks
    fifeken
    • #9
    • 14th Feb 18, 9:08 PM
    • #9
    • 14th Feb 18, 9:08 PM
    It looks like it arrived 3 hours 20 minutes late in to Singapore, so that satisfies the conditions for compensation. Depends on the reason for the delay now.
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