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  • FIRST POST
    • Kitty Fingers
    • By Kitty Fingers 11th Feb 18, 7:11 PM
    • 5Posts
    • 0Thanks
    Kitty Fingers
    Faulty Replacement.
    • #1
    • 11th Feb 18, 7:11 PM
    Faulty Replacement. 11th Feb 18 at 7:11 PM
    Hi.

    I bought a laptop from Tesco which was faulty. After a lot of phone calls to various departments, all giving me different information, I finally got through to someone who was happy to simply replace it. Having read reviews, it seems I am not the only one who has had the issue. My question is, if the replacement has the same issue, what are my consumer rights regarding further replacements, or better still returning it for a refund?
Page 1
    • neilmcl
    • By neilmcl 11th Feb 18, 7:19 PM
    • 10,520 Posts
    • 7,413 Thanks
    neilmcl
    • #2
    • 11th Feb 18, 7:19 PM
    • #2
    • 11th Feb 18, 7:19 PM
    When did you purchase the laptop?
    • Kitty Fingers
    • By Kitty Fingers 11th Feb 18, 7:26 PM
    • 5 Posts
    • 0 Thanks
    Kitty Fingers
    • #3
    • 11th Feb 18, 7:26 PM
    • #3
    • 11th Feb 18, 7:26 PM
    It was purchased Nov 28th last year.
    • neilmcl
    • By neilmcl 11th Feb 18, 8:13 PM
    • 10,520 Posts
    • 7,413 Thanks
    neilmcl
    • #4
    • 11th Feb 18, 8:13 PM
    • #4
    • 11th Feb 18, 8:13 PM
    It was purchased Nov 28th last year.
    Originally posted by Kitty Fingers
    If the replacement suffers from the same problem then you will be able to exercise your final right to reject the laptop for a refund (full if it's within the first 6 months).
    • Kitty Fingers
    • By Kitty Fingers 11th Feb 18, 8:17 PM
    • 5 Posts
    • 0 Thanks
    Kitty Fingers
    • #5
    • 11th Feb 18, 8:17 PM
    • #5
    • 11th Feb 18, 8:17 PM
    Thank you! I was hoping that would be the case.
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