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    • SofaChillReview
    • By SofaChillReview 11th Feb 18, 2:06 PM
    • 7Posts
    • 2Thanks
    Hermes Lost Parcel Lack Of Compensation
    • #1
    • 11th Feb 18, 2:06 PM
    Hermes Lost Parcel Lack Of Compensation 11th Feb 18 at 2:06 PM
    I actually do a fair bit of buying and selling as a hobbie and normally used Hermes for parcels bigger than a small parcel mainly when I am feeling too lazy to go to the post office.
    Anyway I normally do pay the extra for protection as a few things can get damaged and one of those things but I didn't this time and only went for tracking instead.
    So the item was an Xbox which sold for £120 on eBay, and I only got the customary £20 + postage back in the end when I disputed how the tracked item went missing.
    I mean normally be difficult for them to actually DAMAGE more than £20 and that's what I've always worried about, I hadn't realised that they can actually LOSE the post and that I would have changed my mind on the compensation amount.
    My question is, is there any point me disputing further as I know foolish not looking more into it but I can't fathom THEM losing post that was supposed to be tracked and being knackered!
    I mean I can always use another depo. as they are others around (and all roughly as bad as each other may I say) But I feel tainted by this situation really.
Page 1
    • Brynsam
    • By Brynsam 11th Feb 18, 2:12 PM
    • 561 Posts
    • 359 Thanks
    • #2
    • 11th Feb 18, 2:12 PM
    • #2
    • 11th Feb 18, 2:12 PM
    Not sure what you mean by 'tainted'. You chose not to take out extra insurance and take the risk of an item being lost or damaged. The risk didn't pay off. No point at all in complaining - Hermes terms and conditions are very clear.
    • Dox
    • By Dox 11th Feb 18, 2:17 PM
    • 228 Posts
    • 136 Thanks
    • #3
    • 11th Feb 18, 2:17 PM
    • #3
    • 11th Feb 18, 2:17 PM
    You get an automatic pop up as you go through the booking process, saying: 'In the event of loss or damage of items we can compensate you up to the value of £20' and giving you the option to purchase extra cover. Hard to see how Hermes could make it clearer.
    • SofaChillReview
    • By SofaChillReview 11th Feb 18, 2:30 PM
    • 7 Posts
    • 2 Thanks
    • #4
    • 11th Feb 18, 2:30 PM
    • #4
    • 11th Feb 18, 2:30 PM
    Damaged you can normally deal with, if something gets damaged then it won't normally be the entire item you have to pay for (normally but not always), and as stated I normally would have done but sometimes I can go through about 15 on the weekend and don't always check that side. My point being on their tracking system seems slightly off the boil if things completely go missing, maybe I would just have liked a bit more information on how and why etc.
    I did also say I accept my bad on that side but still, I suppose there isn't a point taking it further at least
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