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  • FIRST POST
    • mommad
    • By mommad 10th Feb 18, 9:10 PM
    • 8Posts
    • 7Thanks
    mommad
    Civil Enforcement Ltd - Help
    • #1
    • 10th Feb 18, 9:10 PM
    Civil Enforcement Ltd - Help 10th Feb 18 at 9:10 PM
    Hi,

    Does anyone know the email address of Civil Enforcement Ltd please?

    Thanks
Page 1
    • KeithP
    • By KeithP 10th Feb 18, 9:26 PM
    • 5,706 Posts
    • 4,426 Thanks
    KeithP
    • #2
    • 10th Feb 18, 9:26 PM
    • #2
    • 10th Feb 18, 9:26 PM
    Can I ask why?

    Anything other than an appeal is probably best sent via Royal Mail.
    Send it First Class with a free Certificate of Posting from the Post Office counter.
    .
    • Coupon-mad
    • By Coupon-mad 10th Feb 18, 10:54 PM
    • 54,103 Posts
    • 67,768 Thanks
    Coupon-mad
    • #3
    • 10th Feb 18, 10:54 PM
    • #3
    • 10th Feb 18, 10:54 PM
    What are you wanting to email to that nasty firm, and have you read the NEWBIES thread?

    Are you at appeal stage or court? We win them all v CEL, so don't rush it.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • mommad
    • By mommad 10th Feb 18, 11:48 PM
    • 8 Posts
    • 7 Thanks
    mommad
    • #4
    • 10th Feb 18, 11:48 PM
    • #4
    • 10th Feb 18, 11:48 PM
    What are you wanting to email to that nasty firm, and have you read the NEWBIES thread?

    Are you at appeal stage or court? We win them all v CEL, so don't rush it.
    Originally posted by Coupon-mad
    Because I have a PNC stuck to my car in a hospital car park, parked in a disabled bay, displaying a valid blue badge. The parking was free parking.

    The PNC stated parking without 'displaying a blue badge' (must have been a blind parkie)

    I am not about to reveal my address by writing to them. They are members of BPA. The parking notice omits several things that should be on the notice (according to BPA rules:

    1: An email address should be provided.
    2: Full details of location e.g.: name and position of car park, description and place of parking bay, next to etc, in front of etc. (5 car parks at this hospital)
    3: Name and ID number of parking attendant.
    4: Hospital mentioned on notice does not exist. 7 hospitals in the close area.
    5: Location of disabled bays MUST have a signage that a 'Disabled person can read without getting out of their vehicle'.
    6: Full details of appeal procedure must appear on notice.

    None of the above were either not on the notice and there was no signage that could be read from a vehicle. I have a photograph of my car showing a valid blue badge in position witnessed by two independent witnesses.

    I want to dispute the charge ( I won't appeal it as I have done nothing wrong) before they apply to get my name and address and I want to do this by email so that I do not divulge my address.

    In addition the notice does not mention a charge it asks me to pay 'their fees'. Well, as far as I am concerned, they did not provide a service for me for which a fee is payable. A fee is payable for a service.

    Again, in addition the maximum charge for parking is £5 for non disabled, and £40 for a monthly ticket, so how on earth can they command a 'fee' of £75 for parking in the correct place for which there was no charge. The loss, should I have been liable to pay was no more than £5.

    I parked four days on the run for treatment, each time displaying the same badge and did not get a ticket. I was parked for 7 hours in total on that particular day as my treatment was such that there was a delay between different treatments.

    I went back to the car after the first hour to have my breakfast. The parkie came past whilst i was sitting in the car, checked my badge and moved on..the mind boggles

    I am not the only one this has happened to. There was a vehicle parked behind my in a free, 30 minute zone that accumulated at least 12 tickets that day.

    The person who left the car must have had an emergency not to be able to return and it was clear that the parkie was ticketing this car every 30 minutes. So that would warrant at least £900 in fines.

    i digress: I want them to email me a copy of any picture they took of my car that was not displaying a blue badge..impossible.

    I want to ask them to provide me with a copy of the contract that they have with the hospital. I want to make sure it is both up to date and is signed.

    There are a few more things that I want to request, but for now, that will do.
    • Coupon-mad
    • By Coupon-mad 10th Feb 18, 11:58 PM
    • 54,103 Posts
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    Coupon-mad
    • #5
    • 10th Feb 18, 11:58 PM
    • #5
    • 10th Feb 18, 11:58 PM
    Is the Blue Badge date expired? Just checking, not that it's any of CEL's business.

    I am not about to reveal my address by writing to them
    But that's how you win, easily, with ONE email or online submitted appeal, on DAY 26:

    http://forums.moneysavingexpert.com/showthread.php?t=5781338

    one email.

    NOT your version, the template from the newbies thread, WITH NAME AND ADDRESS.

    ( I won't appeal it as I have done nothing wrong)
    Not a good plan. Nor has any other victim done anything wrong, you didn't and no-one else here did.

    We are on your side. This is a scam and you beat it by playing it as per the NEWBIES thread, one email, one template. Scam over.

    Don't tell me, it's not even day 26 yet and you want to email a non-appeal, blabbing about who was driving? PLEASE DON'T DO THAT.

    What happened when you complained to the Hospital, and to PALS? Easy to cancel.
    Last edited by Coupon-mad; 11-02-2018 at 12:03 AM.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • mommad
    • By mommad 11th Feb 18, 12:32 AM
    • 8 Posts
    • 7 Thanks
    mommad
    • #6
    • 11th Feb 18, 12:32 AM
    • #6
    • 11th Feb 18, 12:32 AM
    Is the Blue Badge date expired? Just checking, not that it's any of CEL's business.


    But that's how you win, easily, with ONE email or online submitted appeal, on DAY 26:


    one email.

    NOT your version, the template from the newbies thread, WITH NAME AND ADDRESS.


    Not a good plan. Nor has any other victim done anything wrong, you didn't and no-one else here did.

    We are on your side. This is a scam and you beat it by playing it as per the NEWBIES thread, one email, one template. Scam over.

    Don't tell me, it's not even day 26 yet and you want to email a non-appeal, blabbing about who was driving? PLEASE DON'T DO THAT.

    What happened when you complained to the Hospital, and to PALS? Easy to cancel.
    Originally posted by Coupon-mad
    Blue badge not expired: August 2018..but even if it had, it stated 'Blue badge not displayed' It did not state 'invalid blue badge'.

    I am not going to submit it at the moment. Day 26 as you stated, but I don't have an email address, which they should have included on the notice. This is the reason I first started the thread.

    Please explain why in my dispute (I understand that by wording 'appeal' that you admit you have done wrong and appealing to their 'better nature' to let you off) why I have to give them my name and address, not just the registration and PNC number?

    I have no intention of stating who was driving. It could have been any of 3 people that day in that car park. 3 of us drove the car ..complicated, but true.

    I have not complained to the hospital as I was advised not to do that at that time, although my daughter went inside and took the notice off the windscreen to speak to the parkie to get him to come back to the car, to be told that he had gone home for the day.
    • KeithP
    • By KeithP 11th Feb 18, 12:35 AM
    • 5,706 Posts
    • 4,426 Thanks
    KeithP
    • #7
    • 11th Feb 18, 12:35 AM
    • #7
    • 11th Feb 18, 12:35 AM
    I have no intention of stating who was driving...
    Originally posted by mommad
    But you have already told the rest of the world, including any PPC personnel that might view this thread, exactly who was driving.
    .
    • Coupon-mad
    • By Coupon-mad 11th Feb 18, 12:43 AM
    • 54,103 Posts
    • 67,768 Thanks
    Coupon-mad
    • #8
    • 11th Feb 18, 12:43 AM
    • #8
    • 11th Feb 18, 12:43 AM
    They do not have to give a email addy in a NTK.

    Appeal using whatever method is offered, ideally online, on day 26 because you have a windscreen PCN. They see the template, they cancel.

    ...explain why I have to give them my name and address, not just the registration and PNC number?
    To stop them issuing a NTK, stop them going to the DVLA and to give them an address to send the cancellation.

    I have not complained to the hospital as I was advised not to do that at that time,
    Who by? You should all be kicking up a stink with PALS. Google them and contact them.
    Last edited by Coupon-mad; 11-02-2018 at 12:45 AM.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • logician
    • By logician 11th Feb 18, 12:44 AM
    • 194 Posts
    • 76 Thanks
    logician
    • #9
    • 11th Feb 18, 12:44 AM
    • #9
    • 11th Feb 18, 12:44 AM
    B
    I want to dispute the charge ( I won't appeal it as I have done nothing wrong) before they apply to get my name and address and I want to do this by email so that I do not divulge my address.

    .
    Originally posted by mommad
    I am not going to submit it at the moment. Day 26 as you stated, but I don't have an email address, which they should have included on the notice. This is the reason I first started the thread.
    Originally posted by mommad
    CEL's responses to appeals are in writing - so an address is needed.

    email for appealing is appeals@ce-service.co.uk and you can also copy in office@ce-service.co.uk

    Appeals can also be made online via portal

    http://appeals.ce-service.co.uk/
    Last edited by logician; 11-02-2018 at 12:57 AM.
    • Coupon-mad
    • By Coupon-mad 11th Feb 18, 12:46 AM
    • 54,103 Posts
    • 67,768 Thanks
    Coupon-mad
    But not if the email addy is not given on the PCN.

    OP, the long-term regulars here have 4 or 5 figure post counts.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • logician
    • By logician 11th Feb 18, 12:58 AM
    • 194 Posts
    • 76 Thanks
    logician
    But not if the email addy is not given on the PCN.
    Originally posted by Coupon-mad
    Really?

    Funny how appeals have been logged using appeals@ce-service.co.uk for years with success
    • Coupon-mad
    • By Coupon-mad 11th Feb 18, 1:00 AM
    • 54,103 Posts
    • 67,768 Thanks
    Coupon-mad
    I certainly have succeeded every time when doing so, but a newbie should be advised to appeal as the PCN says, and this is a windscreen PCN. If no email addy is given, that's not how to appeal.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • Quentin
    • By Quentin 11th Feb 18, 1:11 AM
    • 34,557 Posts
    • 18,542 Thanks
    Quentin
    @OP

    If you don't appeal you lose the opportunity to get a popla code.

    Meaning you go into the debt collectors stage (as described in the Newbies FAQ thread

    You face up to six years of aggravation which could end up with you having to defend a court claim against you.

    Follow the advice of the Newbies FAQ and send in the template appeal there. Don't miss the chance to take this to popla.

    And at the same time pressure Pals at the hospital to get this killed off

    Throughout here you are advised never to reveal who was driving.

    Edit your post to remove details of who was driving

    The ppcs monitor this forum and can use your posts against you
    • mommad
    • By mommad 16th Feb 18, 2:39 PM
    • 8 Posts
    • 7 Thanks
    mommad
    Thank you for all your advice.

    I have just had the PNC cancelled as a 'gesture of goodwill', by PALS who state the PNC was issued correctly as a tiny bit of my badge was not readable and they could not elicit if the badge was in date..load of rubbish!!

    They referred me to the 'Parking Signs" which state ( in small print) a valid blue badge must be displayed at all times.

    Well, I understand that, but the PNC did not mention that an invalid badge was displayed, it stated 'NO blue badge'. Incorrect.

    I also stated in my complaint to PALS that the PNC notice was not compliant with BPA and explained why..I wonder if this had any bearing on there discussion to cancel the PNC. Will never know.

    Just as an aside: Is there a legal requirement that the letters on these signs should be of a certain size?

    Thanks
    • mommad
    • By mommad 16th Feb 18, 2:49 PM
    • 8 Posts
    • 7 Thanks
    mommad
    Don't know what happened but my reply got deleted.

    Here goes again: PALS have had the PNC notice cancelled as a 'gesture of goodwill'..They state the PNC was issued correctly as a bit of the badge was not readable so the attendant could not see the date on the badge.

    They referred me to the parking signs which state 'valid blue badge must be displayed'. I won't argue with this, but my PNC did not state invalid blue badge, it stated NO blue badge. A blue badge was displayed.

    I also pointed out to them that several areas of the PNC were not in line with the BPA code of conduct and the reasons why. Not sure if this had any bearing on getting the ticket cancelled but wouldn't be surprised as they never asked to see my badge to make sure it was valid before cancelling the ticket.

    Could I also ask, is there any legislation that states that letters on Parking Signs have to be a certain size, and if so, what is the size?

    Thanks to all who advised me.
    • Ralph-y
    • By Ralph-y 16th Feb 18, 2:49 PM
    • 2,511 Posts
    • 3,102 Thanks
    Ralph-y
    well done ....... you would be well advised to increase your understanding of this industry so that next time you (or family) fall foul then a better understanding will help...

    so please take the time to watch our MP's debating this mess of an industry ....

    and have a look at the newbies thread , that is the forum guide

    http://forums.moneysavingexpert.com/showthread.php?t=4816822

    again well done and good luck

    Ralph
    • Coupon-mad
    • By Coupon-mad 16th Feb 18, 3:07 PM
    • 54,103 Posts
    • 67,768 Thanks
    Coupon-mad
    Well done, a perfect complaint. PALS should stop defending the grubby parking firms.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • The Deep
    • By The Deep 16th Feb 18, 3:10 PM
    • 8,228 Posts
    • 7,547 Thanks
    The Deep
    This is an entirely unregulated industry which is scamming the public with inflated claims for minor breaches of contracts for alleged parking offences. Parking Eye, Smart and a smaller company have already been named and shamed, as has Gladstones Solicitors, who have also been reported to the regulatory authority.

    The problem has become so rampant that MPs have agreed to enact a Bill to regulate these scammers. Watch the video of the Second Reading in the HofC recently.

    http://parliamentlive.tv/event/index/2f0384f2-eba5-4fff-ab07-cf24b6a22918?in=12:49:41

    and complain in the most robust terms to your MP. With a fair wind most of these companies may well be put out of business by Christmas.
    You never know how far you can go until you go too far.
    • mommad
    • By mommad 16th Feb 18, 5:26 PM
    • 8 Posts
    • 7 Thanks
    mommad
    Well done, a perfect complaint. PALS should stop defending the grubby parking firms.
    Originally posted by Coupon-mad
    I don't know if I should let sleeping dogs lie, so to speak, but I feel like that I should go back to PALS and enlighten them with regard to the PNC that was issued as I am sure if it went as far as the court that I would win.

    According to BPA the PNC should follow the correct code of conduct and this PNC was incorrect according to the BPA in several respects.

    Furthermore, the position of all the signs that relate to disabled parking should be positioned such that they can be read without the driver getting out of the car. None of the signs could be read unless you got out of your car, could stand and walk and could climb the kerb into the bushes with wire fencing preventing getting close.

    I remember the morning that I attended the hospital. It was dark, raining and none of the signs were lit.

    The access road to the parking, has no signs at all.

    And lastly, I firmly believe, that if a PNC states 'No Blue Badge' when it means 'Invalid Blue Badge' (because he couldn't read it for what ever reason), then the incorrect violation is on the PNC.

    Sorry for getting on my soapbox about it, but that is what I believe.

    I also cannot understand how they can justify £75 charge in a free car park when a monthly parking ticket only cost £40.

    I also forgot to mention, that I stated that if they could not help, then I would go to the CEO. I managed to get his private email address.
    • Coupon-mad
    • By Coupon-mad 16th Feb 18, 5:33 PM
    • 54,103 Posts
    • 67,768 Thanks
    Coupon-mad
    I would go back to PALS and tell them to escalate the complaint up to the NHS Trust CEO/Board, and wake up and watch the Parliamentary debate, effectively condemning the entire parking 'industry':

    http://forums.moneysavingexpert.com/showthread.php?p=73892524#post73892524

    And spell out how ANGRY you still are, and that you are reporting the NHS Trust to your MP for failing to comply with statute law and Government policy. The NHS Trust has broken the law:

    (A) the Equality Act 2010, where you cannot penalise a disabled person for using a disabled bay, not even on some jumped up excuse of not being able to see a corner pf the BB! Jeez, guess what, people with relevant 'protected characteristics' that impede their safety or mobility in a car park, do not even require a BB to use a disability provision provided by a service provider. It's about NEED, not Badges!

    (B) the NHS parking policy from Government (not law, but NHS Trusts are required to comply):

    https://www.gov.uk/government/publications/nhs-patient-visitor-and-staff-car-parking-principles

    FAILURE by the NHS trust.

    This is illegal harassment of a person they already 'knew or should have known' had protected characteristics. This is not lawful, and you could even sue the NHS Trust for compensation for distress.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

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