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    • Exemplar
    • By Exemplar 10th Feb 18, 2:50 PM
    • 1,131Posts
    • 432Thanks
    • #1
    • 10th Feb 18, 2:50 PM 10th Feb 18 at 2:50 PM
    OK - zipping up flame suit as should have known better..

    I wanted to unlock an old phone to give to my son.

    Looked online and saw their site.

    Clicked through and it stated £12.99 and 2-3 days.


    Then get an email stating 'we need photographic ID within 10 minutes'.

    Luckily I have my passport scanned so sent it within their timeframe.

    Get an email stating 'all OK and unlock will be sorted Saturday'.

    Get an email today stating:
    To release the unlock for your device which will be sent Over The Air using either 3G, WiFi or by connecting the iPhone to a computer running iTunes, please make the final unlocking payment, as stated prior to payment, of £62.00. Delivery to your iPhone takes 2-5 days, as soon as it has delivered we will email you.

    Your iPhone is a very expensive device and is subsidised by the carrier over the length of your contract, Vodafone require this additional unlocking fee to cover their potential loss of revenue. Some research on the internet of other unlocking sites will show you that our price is one of the lowest in the industry, and our timescale is certainly the fastest.

    So I emailed back with:

    The fee you have asked for is simply sharp practise and I will not accept this.

    The reason I used your company was because it stated £12.99 on the initial enquiry and it was 'allegedly' quicker than Vodafone. I have been on to the Vodafone UK website and they have stated that they can unlock the handset at no charge to me (process may take 7 days).

    There is no such thing as ' already incurred non-refundable checking charges' either, we both know this and unless you can prove these charges you will either please:

    1) Refund the £12.99 immediately
    2) Process the unlock at £12.99

    So next email is 'refund actioned'.

    So to summarise - they state a low price, charge you for their 'anti fraud checks' (sending them your details). Then ask for more money to action the unlock.

    I finally then went to the airtime companies website and they agreed to unlock FOC..

    Completely my fault that I got suckered in..

    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
Page 1
    • theonlywayisup
    • By theonlywayisup 10th Feb 18, 4:26 PM
    • 11,913 Posts
    • 8,083 Thanks
    • #2
    • 10th Feb 18, 4:26 PM
    • #2
    • 10th Feb 18, 4:26 PM
    I don't blame you for the rant. If you feel it warrants it, I would be reporting them to the ASA, it takes a few moments and all done online.
    • Martinss
    • By Martinss 15th Feb 18, 4:49 PM
    • 1 Posts
    • 0 Thanks
    • #3
    • 15th Feb 18, 4:49 PM
    Direct Unlocks Scam
    • #3
    • 15th Feb 18, 4:49 PM
    Don't worry I fell for this as well. They are now hiding behind their T's & C's. I'm sure that the final cost was never shown until I had paid the deposit. They sent me a screen shot of it with the extra cost on it, could have been added by them. I requested a refund they declined. Why would I pay £12.99 then another £55 to complete the process, when I have a shop near me offering to do this for £40 all in. They were able to reduce the cost to £45 without any questions. I have reported them to the ASA and Trading standards. Not sure what else I can do, wish I had done proper research first.
    • ZenerDiode
    • By ZenerDiode 15th Feb 18, 5:29 PM
    • 18 Posts
    • 26 Thanks
    • #4
    • 15th Feb 18, 5:29 PM
    • #4
    • 15th Feb 18, 5:29 PM
    Googling the url brings up the following...

    ...amongst others.

    A bit late for the OP now, unfortunately.
    Last edited by ZenerDiode; 16-02-2018 at 2:41 PM.
    • shaun from Africa
    • By shaun from Africa 17th Feb 18, 7:26 PM
    • 9,742 Posts
    • 10,950 Thanks
    shaun from Africa
    • #5
    • 17th Feb 18, 7:26 PM
    • #5
    • 17th Feb 18, 7:26 PM
    If it was me, I would be more worried about a dodgy company who now has a copy of my passport as well as maybe having my credit/debit card details and my address.
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