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  • FIRST POST
    • Iain Mac
    • By Iain Mac 10th Feb 18, 8:41 AM
    • 2Posts
    • 0Thanks
    Iain Mac
    UK Shop - Under French Consumer Law
    • #1
    • 10th Feb 18, 8:41 AM
    UK Shop - Under French Consumer Law 10th Feb 18 at 8:41 AM
    I have recently been going back and forth with a retailer about a coat I bought as I am trying to get a refund. To clarify I bought this item in a store in London and not online. I am not happy with an exchange (which they have offered in the email below) as I have already had to exchange the item once for a similar defect. I wouldn't bother but I spent a fair bit of money on this coat and was expecting it to last a number of years not months.

    The retailer first told me they could not do refunds in store and that I would have go through their online team. I've been going back and forth with them for about a month now, see their most recent email:


    Dear Iain,
    I am deeply sorry but for an item bought in store we can not provide any refund. I agree that for somethin faulty we had to provide you a compensation alos that is why we offer you an exchange. Due to our General Terms of Sales none refunds applies for a store's purchase. Our General Terms of Sales are subject to French law also for the Uk store. Thank you for your understanding. I remain available for further information.


    Is this legal? When you buy something in the UK you generally assume you are protected by the consumer rights act. Also at no point during my purchase was I shown 'General Terms of Sales.' I looked up the companies 'General Terms of Sales' but could only find terms which relate specifically to online purchases and nothing to do with in store purchases.

    Any help here would be greatly appreciated.
Page 1
    • waamo
    • By waamo 10th Feb 18, 9:57 AM
    • 2,621 Posts
    • 3,210 Thanks
    waamo
    • #2
    • 10th Feb 18, 9:57 AM
    • #2
    • 10th Feb 18, 9:57 AM
    They are having a laugh. If it is a physical shop in the UK then they have to abide by UK law.
    This space for hire.
    • Shaka_Zulu
    • By Shaka_Zulu 10th Feb 18, 2:16 PM
    • 1,617 Posts
    • 3,831 Thanks
    Shaka_Zulu
    • #3
    • 10th Feb 18, 2:16 PM
    • #3
    • 10th Feb 18, 2:16 PM
    From their reply they don't deem your request to be due to a fault.
    • peachyprice
    • By peachyprice 10th Feb 18, 3:23 PM
    • 19,070 Posts
    • 44,032 Thanks
    peachyprice
    • #4
    • 10th Feb 18, 3:23 PM
    • #4
    • 10th Feb 18, 3:23 PM
    From their reply they don't deem your request to be due to a fault.
    Originally posted by Shaka_Zulu
    I read that they acknowledge a fault but believe an exchange is adequate.

    Dear Iain,
    I am deeply sorry but for an item bought in store we can not provide any refund. I agree that for somethin faulty we had to provide you a compensation alos that is why we offer you an exchange. Due to our General Terms of Sales none refunds applies for a store's purchase. Our General Terms of Sales are subject to French law also for the Uk store. Thank you for your understanding. I remain available for further information.

    Originally posted by Iain Mac
    No, OP, this is not legal, if they are trading in a bricks & mortar store in the UK they are bound by our consumer rights.

    Which store is it?
    Accept your past without regret, handle your present with confidence and face your future without fear
    • theonlywayisup
    • By theonlywayisup 10th Feb 18, 4:03 PM
    • 11,883 Posts
    • 8,068 Thanks
    theonlywayisup
    • #5
    • 10th Feb 18, 4:03 PM
    • #5
    • 10th Feb 18, 4:03 PM
    Agree with above. Which store, when did you buy and how did you pay (debit/credit/cash).

    As a side note, I do hope that wasn't a copy/paste of their response
    • Iain Mac
    • By Iain Mac 11th Feb 18, 2:27 PM
    • 2 Posts
    • 0 Thanks
    Iain Mac
    • #6
    • 11th Feb 18, 2:27 PM
    • #6
    • 11th Feb 18, 2:27 PM
    Thanks everyone for your helpful responses. The store in question is called Sandro. I've sent my response and I'll see what they come back with.
    • DCFC79
    • By DCFC79 11th Feb 18, 3:05 PM
    • 30,925 Posts
    • 19,556 Thanks
    DCFC79
    • #7
    • 11th Feb 18, 3:05 PM
    • #7
    • 11th Feb 18, 3:05 PM
    Do let us know the response they give, did you ask why French law comes into it when you bought from the London store ?
    Last edited by DCFC79; 17-02-2018 at 10:30 PM.
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
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