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  • FIRST POST
    • Dandytf
    • By Dandytf 9th Feb 18, 9:49 PM
    • 1,028Posts
    • 375Thanks
    Dandytf
    Home Emergency -damaged flat!
    • #1
    • 9th Feb 18, 9:49 PM
    Home Emergency -damaged flat! 9th Feb 18 at 9:49 PM
    /QUOTE]What a botched attempt at removing my front door lock Tues evening
    I thought I was in safe hands when I lost my home keys and called e-sure home Emergancy
    Thankfully they assigned a company engineer to remove my lock and gain entry to my flat
    Appprox60-90 mins later and multiple tools crowbars etc and the lock budged and was removed -refer to photos to seee my internal hall wall seriously damaged with this unlock attempt-beyond belief.
    Anyway the local company are not taking any responsibility, Iíve raised a damage claim via e-sure int turn with Axa who are home emergency insurers for esure.
    No call or addition yet -Surely it is reasonable to expect the damage to be repaired -also front door panel since has 2 parts damaged either side of lock.
    Last edited by Dandytf; 09-02-2018 at 9:54 PM.
    sc dmp 2012 13k
    Jan 2018 8840 paid. 60% approx.
Page 1
    • forgotmyname
    • By forgotmyname 9th Feb 18, 10:28 PM
    • 26,595 Posts
    • 10,680 Thanks
    forgotmyname
    • #2
    • 9th Feb 18, 10:28 PM
    • #2
    • 9th Feb 18, 10:28 PM
    No pictures?
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • Quentin
    • By Quentin 9th Feb 18, 11:10 PM
    • 34,497 Posts
    • 18,464 Thanks
    Quentin
    • #3
    • 9th Feb 18, 11:10 PM
    • #3
    • 9th Feb 18, 11:10 PM
    Whenever you are unhappy with your insurer the route to go down is to make a complaint.

    Then if you are unhappy with the response (or they ignore you for 8 weeks) you can escalate this to the FOS for their adjudication at no cost to you
    • Dandytf
    • By Dandytf 10th Feb 18, 9:33 AM
    • 1,028 Posts
    • 375 Thanks
    Dandytf
    • #4
    • 10th Feb 18, 9:33 AM
    • #4
    • 10th Feb 18, 9:33 AM
    No pictures?
    Originally posted by forgotmyname
    Via iphone+ipad pro10.5
    Another mserís helped me upload pics from a previous thread though Iíve forgot the app I require to upload and produce URL for the photos, If you want to advise Iíll happily upload photos -some good new is that I did manage to e-mail photos to esure home emergency.
    sc dmp 2012 13k
    Jan 2018 8840 paid. 60% approx.
    • Dandytf
    • By Dandytf 10th Feb 18, 9:40 AM
    • 1,028 Posts
    • 375 Thanks
    Dandytf
    • #5
    • 10th Feb 18, 9:40 AM
    • #5
    • 10th Feb 18, 9:40 AM
    Whenever you are unhappy with your insurer the route to go down is to make a complaint.

    Then if you are unhappy with the response (or they ignore you for 8 weeks) you can escalate this to the FOS for their adjudication at no cost to you
    Originally posted by Quentin
    Excellent Quentin , at least I have the 1st part of your kind advice in progress initially via the 3rd party company -which was declined verbally which led me to raising complaint via esure home emergency who accepted photos via e-mail and raised the complaint via Axa Customer Relations.
    Iíve been making 1 call per day -possibly receive an update from Customer Relations Mon 12th Feb.
    The 2nd route you mention -I assume is via financial-ombudsman
    Iíll ceartainly keep that in mind letsí hope Iím not ignored for 8 weeks though your mentioned next step allows me to continue to work towards getting the damage repaired.

    Thanks mserís!
    sc dmp 2012 13k
    Jan 2018 8840 paid. 60% approx.
    • Dandytf
    • By Dandytf 10th Feb 18, 10:50 AM
    • 1,028 Posts
    • 375 Thanks
    Dandytf
    • #6
    • 10th Feb 18, 10:50 AM
    • #6
    • 10th Feb 18, 10:50 AM
    Rec! call from customer relations-not accepting liability for their damage.
    Quick call to f.o.s kindly advised to raise a complaint once I have final response letter from insurance company.
    sc dmp 2012 13k
    Jan 2018 8840 paid. 60% approx.
    • Dandytf
    • By Dandytf 10th Feb 18, 5:27 PM
    • 1,028 Posts
    • 375 Thanks
    Dandytf
    • #7
    • 10th Feb 18, 5:27 PM
    • #7
    • 10th Feb 18, 5:27 PM
    https://imgur.com/gallery/UpdJU

    Photos via iPhone SE/iPad Pro
    Thanks macrumours for the upload app recommendation

    Since arranged plasterer to repair damage-quoted 80 pounds-possibly Feb end.
    My cost unless F.O.S. Follow to a reasonable solution next few months
    Last edited by Dandytf; 10-02-2018 at 5:33 PM.
    sc dmp 2012 13k
    Jan 2018 8840 paid. 60% approx.
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