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  • FIRST POST
    • Telegraph Sam
    • By Telegraph Sam 8th Feb 18, 7:19 PM
    • 182Posts
    • 25Thanks
    Telegraph Sam
    Cost vs service comparison
    • #1
    • 8th Feb 18, 7:19 PM
    Cost vs service comparison 8th Feb 18 at 7:19 PM
    I don't know what has become of the new MSE Broadband selection tool that was beta-announced last year. It looked interesting
    I mean to review my BB deal annually just like energy. There is however a significant difference: Whilst one can survive with moderately good service from an energy supplier, if my internet goes down I am "lost" - I need someone to put it right 24/7 even if this costs a little extra. This was the reason for my switching from Plusnet last time - endless waits on the phone to get through [that said, I am now with John Lewis who I understand is just a front end for Plusnet]. For this reason I would shy away from TT who come across as selling price rather than service.
    Whether "service" will be included if and when the BB tool goes live remains to be seen. In the interim can anyone share their experience of service weighed up against cost (BB + unlimited phone calls)? I have yet to put John Lewis seriously to the test.
    Those behind the MSE BB selection tool please note!!
    Tks
    Telegraph Sam
Page 1
    • Colin_Maybe
    • By Colin_Maybe 8th Feb 18, 7:52 PM
    • 1,681 Posts
    • 703 Thanks
    Colin_Maybe
    • #2
    • 8th Feb 18, 7:52 PM
    • #2
    • 8th Feb 18, 7:52 PM
    I need someone to put it right 24/7 even if this costs a little extra.
    You're only going to get that sort of service guarantee with something along the lines of a BT business contract.

    Without it any company will have customers with good and bad experiences.
    • Telegraph Sam
    • By Telegraph Sam 8th Feb 18, 7:59 PM
    • 182 Posts
    • 25 Thanks
    Telegraph Sam
    • #3
    • 8th Feb 18, 7:59 PM
    • #3
    • 8th Feb 18, 7:59 PM
    That said I can't imagine that there aren't differences between service levels from providers who cost-wise cater for domestic MSE mortals like me. Just like with energy suppliers and the like.
    Telegraph Sam
    • AndyPK
    • By AndyPK 8th Feb 18, 8:49 PM
    • 2,634 Posts
    • 720 Thanks
    AndyPK
    • #4
    • 8th Feb 18, 8:49 PM
    • #4
    • 8th Feb 18, 8:49 PM
    You are correct.

    Different companies have different SLAs with open reach.

    Form memory talktalk is a week.
    EE 3 Days

    If you search on here there are more examples.

    P.s mse tool working fine. But the data you require isn't published.
    Last edited by AndyPK; 08-02-2018 at 8:58 PM.
    • Telegraph Sam
    • By Telegraph Sam 8th Feb 18, 8:55 PM
    • 182 Posts
    • 25 Thanks
    Telegraph Sam
    • #5
    • 8th Feb 18, 8:55 PM
    • #5
    • 8th Feb 18, 8:55 PM
    SLA = service level agreement?? [My guesswork.] EE=?

    "If you search on here .." Where??
    Telegraph Sam
    • AndyPK
    • By AndyPK 8th Feb 18, 8:59 PM
    • 2,634 Posts
    • 720 Thanks
    AndyPK
    • #6
    • 8th Feb 18, 8:59 PM
    • #6
    • 8th Feb 18, 8:59 PM
    Correct.

    EE is a company owned by BT who provide broadband

    I guess you could search for "fault" and see how long customers where told it would take to fix
    • Telegraph Sam
    • By Telegraph Sam 8th Feb 18, 9:02 PM
    • 182 Posts
    • 25 Thanks
    Telegraph Sam
    • #7
    • 8th Feb 18, 9:02 PM
    • #7
    • 8th Feb 18, 9:02 PM
    EE - I should have known. But where do I "search"? In this Forum or via a direct link?
    Telegraph Sam
    • AndyPK
    • By AndyPK 8th Feb 18, 9:25 PM
    • 2,634 Posts
    • 720 Thanks
    AndyPK
    • #8
    • 8th Feb 18, 9:25 PM
    • #8
    • 8th Feb 18, 9:25 PM
    In this BB forum
    • ValiantSon
    • By ValiantSon 8th Feb 18, 9:38 PM
    • 813 Posts
    • 665 Thanks
    ValiantSon
    • #9
    • 8th Feb 18, 9:38 PM
    • #9
    • 8th Feb 18, 9:38 PM
    I don't know what has become of the new MSE Broadband selection tool that was beta-announced last year. It looked interesting
    Originally posted by Telegraph Sam
    https://broadband.moneysavingexpert.com/?_ga=2.36260773.422122905.1517614376-1520321530.1473373186
    • Telegraph Sam
    • By Telegraph Sam 8th Feb 18, 9:54 PM
    • 182 Posts
    • 25 Thanks
    Telegraph Sam
    In fairness the link you sent does contain some limited service ratings.
    But when I click on "12 month contracts" the 12 months that are listed by default disappear!
    Have to investigate if what is shown includes line rental or not.
    Telegraph Sam
    • AndyPK
    • By AndyPK 8th Feb 18, 10:09 PM
    • 2,634 Posts
    • 720 Thanks
    AndyPK
    By law it has to include LR now.
    • Colin_Maybe
    • By Colin_Maybe 9th Feb 18, 9:08 AM
    • 1,681 Posts
    • 703 Thanks
    Colin_Maybe
    In fairness the link you sent does contain some limited service ratings.
    But when I click on "12 month contracts" the 12 months that are listed by default disappear!
    Have to investigate if what is shown includes line rental or not.
    Originally posted by Telegraph Sam
    That's because they're all listed by default, when you click on one you're removing it from the comparison.
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