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  • FIRST POST
    • #Georgie
    • By #Georgie 8th Feb 18, 4:33 PM
    • 10Posts
    • 4Thanks
    #Georgie
    Employment Agency havent paid
    • #1
    • 8th Feb 18, 4:33 PM
    Employment Agency havent paid 8th Feb 18 at 4:33 PM
    My son worked for an Employment Agency on a Construction Site. The Site Manager signed the timesheet and sent it to the Agency. My son did receive a payslip from a payroll Company saying the money would be paid into his bank on 02/02/2018 but no money was received. A worker at the agency says he was told by the Construction Site Manager that my son and another lad were "kicked off the site for being caught smoking 3 times INDOORS". This is completely untrue as confirmed by the Construction Site Manager who signed his time sheet and sent it to the Agency. He was quite disgusted when I rang him and told him what had been said. He told me I should take legal action against the agency. I have found similar stories on Google Reviews about this agency. The agency staff are very rude and ridicule me when I ring and ask for my son to be paid. I believe this to be a small agency (maybe in one room) with the staff managed by one girl and a Managing Director. I have repeatedly asked for a copy of their Complaints Procedure but they say they do not have one and I should just email them my complaint. I have spoken to ACAS who were very interested and told me to ring /email the Employment Agency Standards Inspectorate (EAS) but their website has been archived and the phone number does not work. I have emailed BERR (Department for Business Enterprise & Regulatory Reform) but have heard nothing back. I am now at a loss as to what to do after going around in circles. Can anyone advise me please. Thank you
Page 1
    • marliepanda
    • By marliepanda 8th Feb 18, 5:37 PM
    • 5,219 Posts
    • 10,696 Thanks
    marliepanda
    • #2
    • 8th Feb 18, 5:37 PM
    • #2
    • 8th Feb 18, 5:37 PM
    You shouldnt be doing anything... your son should be.
    • Ja7188
    • By Ja7188 8th Feb 18, 5:47 PM
    • 77 Posts
    • 59 Thanks
    Ja7188
    • #3
    • 8th Feb 18, 5:47 PM
    • #3
    • 8th Feb 18, 5:47 PM
    Sounds like your son needs to get something in writing from the construction manager to state that he was not caught smoking indoors which he can then pass to the agency - or get the construction to company to write to the agency directly...

    Has your son actually written to the agency as instructed - or has the sole communication thus far been you ringing them?
    • #Georgie
    • By #Georgie 8th Feb 18, 9:00 PM
    • 10 Posts
    • 4 Thanks
    #Georgie
    • #4
    • 8th Feb 18, 9:00 PM
    • #4
    • 8th Feb 18, 9:00 PM
    @marliepanda Wow that was helpful! You have no idea of my son's circumstances!
    • #Georgie
    • By #Georgie 8th Feb 18, 9:06 PM
    • 10 Posts
    • 4 Thanks
    #Georgie
    • #5
    • 8th Feb 18, 9:06 PM
    • #5
    • 8th Feb 18, 9:06 PM
    @ja7188 My son rang them for two days then I took over from Monday. I rang them and was told he would be paid that day, that he had missed the payroll, that he would be paid the next day, that the payroll company were at fault and various excuses. I started recording the calls and was being passed from person to person with them laughing. I had one girl shouting at me that she was very busy. I then asked for their complaints procedure and received an email saying I could email my complaint and they would look at it within 48 hours. I began to research the agency and found that they do this regularly. That's when I rang ACAS
    • lakes17
    • By lakes17 8th Feb 18, 9:14 PM
    • 270 Posts
    • 269 Thanks
    lakes17
    • #6
    • 8th Feb 18, 9:14 PM
    • #6
    • 8th Feb 18, 9:14 PM
    I use to work in payroll and if I had one of our employees mother asking my why and when her son would be paid I would refuse to help them. I would advise them that if they wanted the situation resolved then they would need to get their son to personally phone me and take the query from there. I would also cite the need for confidentiality as to why I couldn't answer a third party's question.
    • lakes17
    • By lakes17 8th Feb 18, 9:18 PM
    • 270 Posts
    • 269 Thanks
    lakes17
    • #7
    • 8th Feb 18, 9:18 PM
    • #7
    • 8th Feb 18, 9:18 PM
    I also agree with marliepanda that you shouldn't be doing anything it should be your son
    • marliepanda
    • By marliepanda 8th Feb 18, 9:24 PM
    • 5,219 Posts
    • 10,696 Thanks
    marliepanda
    • #8
    • 8th Feb 18, 9:24 PM
    • #8
    • 8th Feb 18, 9:24 PM
    @marliepanda Wow that was helpful! You have no idea of my son's circumstances!
    Originally posted by #Georgie
    Your son is a grown adult working on construction sites. I donít see why he cannot sort out payroll issues himself.

    I ask my parents for help and advice on all manner of things. I donít make them ring up and do things for me, as indicated above, they probably canít discuss the issues win you anyway
    • #Georgie
    • By #Georgie 8th Feb 18, 9:30 PM
    • 10 Posts
    • 4 Thanks
    #Georgie
    • #9
    • 8th Feb 18, 9:30 PM
    • #9
    • 8th Feb 18, 9:30 PM
    My son has not made me do anything! The payroll company were really helpful! I feel it's best to forget I asked for help as most seem more interested in why I'm trying to help my son than the actual issue with him not being paid although he has been sent a payslip ! I will find help on another site with less malicious members!
    • lakes17
    • By lakes17 8th Feb 18, 9:40 PM
    • 270 Posts
    • 269 Thanks
    lakes17
    "My son has not made me do anything"

    And that is where the problem lies! You have taken it upon yourself to phone and then wonder why you haven't got anywhere with it!
    • Savvy_Sue
    • By Savvy_Sue 9th Feb 18, 1:53 AM
    • 38,059 Posts
    • 34,557 Thanks
    Savvy_Sue
    I think that once he's got evidence from the Site Manager that the timesheet was correctly submitted and there were no other issues (like smoking) the best way forward would be Letter before Action and Small Claims court.

    Does he have a copy of the signed timesheet himself, and if not will the site manager provide a copy?
    Still knitting!
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    • trailingspouse
    • By trailingspouse 9th Feb 18, 8:55 AM
    • 2,681 Posts
    • 4,239 Thanks
    trailingspouse
    No, we don't know your son's circumstances - you haven't told us.

    The posters on here are not being malicious, they are simply pointing out that your son's pay is your son's business, and as an adult he should be sorting this out himself. And yes, from a confidentiality point of view, they won't/shouldn't be talking to you anyway.

    How do you know (for sure) that he wasn't kicked off the site for smoking indoors? Is he still working there?
    • AstroTurtle
    • By AstroTurtle 9th Feb 18, 8:57 AM
    • 75 Posts
    • 289 Thanks
    AstroTurtle
    This forum amuses me.

    It's built on the premise of helping others. Then when someone tries to help a relative it's ok to help parents but not help children.

    We applaud those in debt who ask for help. We applaud those who highlight good deals, offers and tips.

    We take other people's help

    But a mum or dad trying to help her son get paid Is shot down? Strange
    • #Georgie
    • By #Georgie 9th Feb 18, 9:14 AM
    • 10 Posts
    • 4 Thanks
    #Georgie
    1. My son is working in another site so cannot be on the phone all day.
    2. This agency never once mentioned confidentiality so for obvious reasons neither did I.
    3. I know for a fact my son did not get kicked off of the site for smoking (a) because the site manager confirmed it and the (b) HE DOES NOT SMOKE!
    4. God help any of your children that may come to you for help!
    5. I truly regret joining this forum. Apart from the three members that actually seemed to want to help, what a nasty malicious condescending bunch of people you are!!
    • agrinnall
    • By agrinnall 9th Feb 18, 9:14 AM
    • 19,425 Posts
    • 15,114 Thanks
    agrinnall
    But a mum or dad trying to help her son get paid Is shot down? Strange
    Originally posted by AstroTurtle
    Not strange at all, the key point being made is that the agency should not be talking to anyone other than the OP's son, so it is him that should be calling them.
    • DCFC79
    • By DCFC79 9th Feb 18, 9:43 AM
    • 30,937 Posts
    • 19,562 Thanks
    DCFC79
    1. My son is working in another site so cannot be on the phone all day.
    2. This agency never once mentioned confidentiality so for obvious reasons neither did I.
    3. I know for a fact my son did not get kicked off of the site for smoking (a) because the site manager confirmed it and the (b) HE DOES NOT SMOKE!
    4. God help any of your children that may come to you for help!
    5. I truly regret joining this forum. Apart from the three members that actually seemed to want to help, what a nasty malicious condescending bunch of people you are!!
    Originally posted by #Georgie
    No poster has been nasty nor malicious, could you direct me to those who have ?

    Your son could write to the agency.

    The posters have pointed out your son needs to deal with it and your not getting anywhere since its not your fight to battle.
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • AstroTurtle
    • By AstroTurtle 9th Feb 18, 9:55 AM
    • 75 Posts
    • 289 Thanks
    AstroTurtle
    Not strange at all, the key point being made is that the agency should not be talking to anyone other than the OP's son, so it is him that should be calling them.
    Originally posted by agrinnall

    You think an Agency that breaches contract law and commits fraud (from how the story seems) will draw the line at Confidentiality?


    I must admit if I was a young worker I wouldn't know how to fight the battle alone against a company that has committed fraud against me to retain my wage and their commission.



    I suggest we all re-read the MSE News about Agency workers being given more rights and see how these people are being exploited.
    • CurlySue2017
    • By CurlySue2017 9th Feb 18, 10:42 AM
    • 61 Posts
    • 71 Thanks
    CurlySue2017
    This forum amuses me.

    It's built on the premise of helping others. Then when someone tries to help a relative it's ok to help parents but not help children.

    We applaud those in debt who ask for help. We applaud those who highlight good deals, offers and tips.

    We take other people's help

    But a mum or dad trying to help her son get paid Is shot down? Strange
    Originally posted by AstroTurtle
    Agreed.

    Some parts of the forum are worse than others, but this employment board is one of the worst that I've come across.
    • PasturesNew
    • By PasturesNew 9th Feb 18, 10:46 AM
    • 61,625 Posts
    • 360,757 Thanks
    PasturesNew
    Did anybody think that the son might be out working on another site, without any phone signal .... while mum's sitting on her bum watching daytime telly this week.... so it makes sense for mum to do the running around.

    Yes he should be doing it - and, as an adult, he might've delegated the task based on importance/availability and a relevant skillset for the task.

    Also, as the one not being paid, it can send you to a really dark place if you're just feeling the world's against you ....

    So back off.
    • andygb
    • By andygb 9th Feb 18, 11:12 AM
    • 12,133 Posts
    • 26,418 Thanks
    andygb
    Did anybody think that the son might be out working on another site, without any phone signal .... while mum's sitting on her bum watching daytime telly this week.... so it makes sense for mum to do the running around.

    Yes he should be doing it - and, as an adult, he might've delegated the task based on importance/availability and a relevant skillset for the task.

    Also, as the one not being paid, it can send you to a really dark place if you're just feeling the world's against you ....

    So back off.
    Originally posted by PasturesNew

    Exactly. My wife works on a site where there is no phone signal. For the past couple of weeks, I have had to phone the doctors, hospital and insurance company to sort out the medical tests for her.
    It is easier for me to do it from work, as these places have to be contacted between 9-5.
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