Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Slinky
    • By Slinky 7th Feb 18, 6:06 PM
    • 4,937Posts
    • 21,827Thanks
    Slinky
    Pizza Express card possible scam?
    • #1
    • 7th Feb 18, 6:06 PM
    Pizza Express card possible scam? 7th Feb 18 at 6:06 PM
    Not sure if somebody is trying to scam us, OH bought some Pizza Express gift cards from Costco a couple of weeks ago. He's just had this email in. Is this real or is it a scam? There's a notice on the back of the cards saying 'no value until activated at the till', which I would expect to see for an instore purchase, but these were bought online. If there was anything in the paperwork about activating the cards, we mislaid it. I had to sign for the delivery which suggests to me they were the equivalent of cash.

    Good day Mr Slinky

    My name is Gemma and I work for Costco.co.uk customer care.
    I have been asked to contact you to get the 19 digit number off the back of each Pizza Express card you have received, so we can make sure that all the cards are activated for you.
    Can you please email me back with the numbers


    Kind Regards,

    Name of Person


    Costco Agent | NCO Europe | New City House, 57-63 Ringway, Preston, Lancs PR1 1AF
Page 1
    • Greta Sharbo
    • By Greta Sharbo 7th Feb 18, 6:38 PM
    • 153 Posts
    • 168 Thanks
    Greta Sharbo
    • #2
    • 7th Feb 18, 6:38 PM
    • #2
    • 7th Feb 18, 6:38 PM
    Sounds odd.
    Any clues in the sender's email address?
    Is that genuine Costco postal address?
    Have you tried to contact Costco (on a number you know to be right - not the one that may be in the email)?
    • Slinky
    • By Slinky 7th Feb 18, 6:43 PM
    • 4,937 Posts
    • 21,827 Thanks
    Slinky
    • #3
    • 7th Feb 18, 6:43 PM
    • #3
    • 7th Feb 18, 6:43 PM
    Sounds odd.
    Any clues in the sender's email address?
    Is that genuine Costco postal address?
    Have you tried to contact Costco (on a number you know to be right - not the one that may be in the email)?
    Originally posted by Greta Sharbo
    The email address outwardly looks like an NCO Europe email address (see address at the bottom). I've just checked the balance of the card online with Pizza Express and it's zero. I called PE and the lady at the Customer Experience team hadn't heard of them, but again she checked the card number and said it had a zero balance.

    Will get OH to contact Costco directly tomorrow.
    • Ectophile
    • By Ectophile 7th Feb 18, 9:13 PM
    • 2,959 Posts
    • 1,833 Thanks
    Ectophile
    • #4
    • 7th Feb 18, 9:13 PM
    • #4
    • 7th Feb 18, 9:13 PM
    It rather sounds like they forgot to activate the cards before shipping. Or else shipped them and then realised that they couldn't activate them because they didn't keep the details.

    But if I were in your position, I would first contact Costco through an email or phone number that's known to be genuine - such as one off their web site.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
    • Slinky
    • By Slinky 8th Feb 18, 7:41 AM
    • 4,937 Posts
    • 21,827 Thanks
    Slinky
    • #5
    • 8th Feb 18, 7:41 AM
    • #5
    • 8th Feb 18, 7:41 AM
    It rather sounds like they forgot to activate the cards before shipping. Or else shipped them and then realised that they couldn't activate them because they didn't keep the details.
    Originally posted by Ectophile
    You could well be right. It's 9 days since the order was shipped... with potential for a very embarrassing situation if we'd given them as gifts.
    • Slinky
    • By Slinky 8th Feb 18, 9:05 AM
    • 4,937 Posts
    • 21,827 Thanks
    Slinky
    • #6
    • 8th Feb 18, 9:05 AM
    • #6
    • 8th Feb 18, 9:05 AM
    Have contacted Costco via their Facebook page and received this response. It would appear the email is legitimate.

    NCO Europe are the external Customer Care team for costco.co.uk. If you wish, please contact our Online Customer Care team on 0800 0324 324 or at customercare@costco.co.uk and the team will assist with activating your Pizza Express vouchers.
    • Kingsd316
    • By Kingsd316 8th Feb 18, 10:45 AM
    • 1,327 Posts
    • 602 Thanks
    Kingsd316
    • #7
    • 8th Feb 18, 10:45 AM
    • #7
    • 8th Feb 18, 10:45 AM
    Maybe they do not send out activated cards in case they are lost in the post?
    • Slinky
    • By Slinky 9th Feb 18, 11:08 AM
    • 4,937 Posts
    • 21,827 Thanks
    Slinky
    • #8
    • 9th Feb 18, 11:08 AM
    • #8
    • 9th Feb 18, 11:08 AM
    Maybe they do not send out activated cards in case they are lost in the post?
    Originally posted by Kingsd316
    They came by courier and I had to sign for them.

    I don't recall seeing any paperwork saying they needed to be activated, there's certainly nothing indicating that on the details on their website.
    • DCFC79
    • By DCFC79 9th Feb 18, 11:15 AM
    • 30,930 Posts
    • 19,561 Thanks
    DCFC79
    • #9
    • 9th Feb 18, 11:15 AM
    • #9
    • 9th Feb 18, 11:15 AM
    Have you phoned them yet ?
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,464Posts Today

8,529Users online

Martin's Twitter