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  • FIRST POST
    • soolin
    • By soolin 6th Feb 18, 9:50 PM
    • 59,881Posts
    • 42,512Thanks
    soolin
    New policy annoys buyers
    • #1
    • 6th Feb 18, 9:50 PM
    New policy annoys buyers 6th Feb 18 at 9:50 PM
    I knew it would happen !

    I am selling a collectable widget, part of a larger set and got a message from a potential buyer asking me if I had the rest of the set and if so could we arrange a deal for the ones they wanted. I replied saying I could list them on eBay and then do a combined invoice for the ones they wanted - all the time trying to ensure that eBay could see I wasn't looking to sell outside eBay.

    They replied saying they wanted the stuff quickly and didn't want to wait for auctions so could I just tell them what I have so they could choose the ones they wanted and offer me a price.

    Obviously this got me nervous so I just responded a bit vaguely suggesting again that I listed them and they could buy the ones they wanted. I've just had a stroppy email telling me basically I could stuff my items and they would find a better seller who could just simply tell them what they had and negotiate an immediate payment and get the widgets shipped without messing around with auctions and such like. The message ended up telling me I had no concept of customer service and I'd cost myself a potential £100 sale.

    I'd love to reply explaining that I would have loved to sell direct but I'm not prepared to lose my account but I daren't even do that. It's a shame that she didn't use a bit of common sense and use my business contact details to contact me privately, but it can't be helped.

    I understand that eBay don't want to lose selling fees, but I couldn't even risk discussing which ones she wanted so that I could list them as a single lot on eBay. It has definitely forced us to be less customer friendly overall.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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Page 1
    • ElefantEd
    • By ElefantEd 6th Feb 18, 9:55 PM
    • 549 Posts
    • 1,045 Thanks
    ElefantEd
    • #2
    • 6th Feb 18, 9:55 PM
    • #2
    • 6th Feb 18, 9:55 PM
    That's really dumb. Last year I listed a few wargaming figures; someone was interested and bid on some; I messaged them to say I had some more, we discussed over several messages exactly what they wanted and how much, at the end of which I put up a listing on BIN and he paid. A result for everyone: ebay got their fees, I sold more without any extra effort, the buyer was happy and we both saved some postage.

    It seems bonkers that ebay can't see that this is better all round! OK, a few people would try and get round the rules, but most normal buyers probably wouldn't want to (as they lose ebay protection, though not paypal's).
    • Dox
    • By Dox 6th Feb 18, 11:08 PM
    • 173 Posts
    • 108 Thanks
    Dox
    • #3
    • 6th Feb 18, 11:08 PM
    • #3
    • 6th Feb 18, 11:08 PM
    Would it have helped to list them as BIN items with very high prices and a facility to make a best offer, explaining to the potential buyer that you have to do this to be in line with ebay's very tight rules for sellers?
    • POPPYOSCAR
    • By POPPYOSCAR 6th Feb 18, 11:19 PM
    • 11,090 Posts
    • 23,174 Thanks
    POPPYOSCAR
    • #4
    • 6th Feb 18, 11:19 PM
    • #4
    • 6th Feb 18, 11:19 PM
    When did this start?

    I had several people asking me if I had more of certain items and asking for prices in December.

    I agreed the prices with them and listed as BIN.

    Did not have any problems.
    • Brynsam
    • By Brynsam 7th Feb 18, 12:04 AM
    • 302 Posts
    • 231 Thanks
    Brynsam
    • #5
    • 7th Feb 18, 12:04 AM
    • #5
    • 7th Feb 18, 12:04 AM
    They replied saying they wanted the stuff quickly and didn't want to wait for auctions so could I just tell them what I have so they could choose the ones they wanted and offer me a price.
    Originally posted by soolin
    Seems a classic opportunity to list as BIN items (giving a price a bit above the price you'd be happy to accept) with the facility to make a best offer, as previous answer has said. Why complicate things?
    • forgotmyname
    • By forgotmyname 7th Feb 18, 2:22 AM
    • 26,595 Posts
    • 10,680 Thanks
    forgotmyname
    • #6
    • 7th Feb 18, 2:22 AM
    • #6
    • 7th Feb 18, 2:22 AM
    The complication appears to be the buyer wanted to see the items before buying but were too impatient to wait for a listing to go live whether a BIN or auction.

    Simply a message what have you got send me pictures and or descriptions and prices etc.

    With a buyer like that i would wonder whether its a competitor trying to get me banned for trying to deal outside ebay.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • Brynsam
    • By Brynsam 7th Feb 18, 8:39 AM
    • 302 Posts
    • 231 Thanks
    Brynsam
    • #7
    • 7th Feb 18, 8:39 AM
    • #7
    • 7th Feb 18, 8:39 AM
    The complication appears to be the buyer wanted to see the items before buying but were too impatient to wait for a listing to go live whether a BIN or auction.
    Originally posted by forgotmyname
    The buyer didn't want to wait for auctions - that I can understand. OP's post makes several references to the buyer not wanting to wait for auctions, but there is no mention of BIN.

    Surely it's just as quick to list as BIN items - they go live immediately - as it is to send a message. Equally, a 'best offer' can be accepted immediately, so it would have been just as quick as trying to transact via a message, whether through ebay or off ebay. I can see why the buyer was both bemused and fed up if they only got 'vague replies' (OP's description) instead of something positive such as 'I'll list these now as individual BINs with best offer option so you can decide what you are willing to pay and I can then consider your offer'.

    That would have kept the buyer happy and been well within ebay rules.
    Last edited by Brynsam; 07-02-2018 at 10:38 AM.
    • Charles80
    • By Charles80 7th Feb 18, 10:43 AM
    • 17 Posts
    • 3 Thanks
    Charles80
    • #8
    • 7th Feb 18, 10:43 AM
    • #8
    • 7th Feb 18, 10:43 AM
    What was the buyers feedback like?

    To buy from a BIN takes no time at all.

    To say stuff your items sounds like you were lucky they didn't buy any of your items, a potential problem buyer who I'd probably block.
    • charlies_mum
    • By charlies_mum 7th Feb 18, 7:10 PM
    • 6,936 Posts
    • 30,768 Thanks
    charlies_mum
    • #9
    • 7th Feb 18, 7:10 PM
    • #9
    • 7th Feb 18, 7:10 PM
    I hav a friend who has just had exactly the same problem which also lead to losing a large order

    Sellers are so afraid of losing their account that some have switched off their message receiving option.

    I had three items listed on auction with no watchers and a buyer contacted me to see if I would do a deal off eBay. I said that I would end the items and relist as a buy it now so that he could buy them. I did that and got a warning off eBay even though the sale went through hem and they got their fees

    That warning is now sitting on my account and if another buyer contacts me about doing a deal I could face a restriction

    Soolins buyer is lucky she got a reply at all.
    You're only young once, but you can be immature forever
    • soolin
    • By soolin 7th Feb 18, 7:13 PM
    • 59,881 Posts
    • 42,512 Thanks
    soolin
    Just to clarify, this 'collection' consists of around 50 pieces as far as I can work out, there are also later re issues that increase that number. Buyer asked me specifically to let them know which ones I had as they only wanted the ones they were missing - and they wanted to negotiate a total price with postage for just the ones they choose.

    They didn't want me to list on eBay, they just wanted me to sell them an undisclosed number of just the ones they wanted via a PayPal invoice. - Or at least that is the impression I got from the message as it was all 'urgent' and 'please let me know by return what you have'

    These are not good sellers , they rarely sell on eBay so I didn't want to list the 20+ ones I have as any that the buyer didn't want would just be a waste of my listing fee. They were also hassling for an immediate response, no messing around with BIN's and requesting invoices , they just wanted me to supply a list of the ones I had so they could buy just them.

    I thought it imprudent to even send a list even If I made it clear that I would then list the ones they wanted on eBay as sellers have been suspended for less.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • theoretica
    • By theoretica 7th Feb 18, 8:25 PM
    • 5,034 Posts
    • 6,291 Thanks
    theoretica
    A seller once did a 'BIN for theoretica only' for me. I don't know if this might be an option still with current policies.
    But a banker, engaged at enormous expense,
    Had the whole of their cash in his care.
    Lewis Carroll
    • soolin
    • By soolin 7th Feb 18, 8:33 PM
    • 59,881 Posts
    • 42,512 Thanks
    soolin
    A seller once did a 'BIN for theoretica only' for me. I don't know if this might be an option still with current policies.
    Originally posted by theoretica
    That is perfectly Ok as long as any eBay messages between you and the seller didn't trigger an eBay bot to think you were attempting to deal off eBay. However that doesn't help at all with the issue I was having.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • ballisticbrian
    • By ballisticbrian 8th Feb 18, 8:44 AM
    • 3,244 Posts
    • 1,856 Thanks
    ballisticbrian
    It sounds like they may have just been speculating. I totally understand why you wouldn't want to put that up in a listing. Sometimes customers ask for a price for "every size and every combination" and they are speculating, not looking to buy a particular item, and I rarely have time to entertain them if I have to set aside a lot of time to work figures out on some combination I don't actually sell.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
    • soolin
    • By soolin 8th Feb 18, 9:41 AM
    • 59,881 Posts
    • 42,512 Thanks
    soolin
    There has been an update on this - and perhaps the potential buyer knows something I don't about a potential market.

    I've had a few random items up for sale on and off for about 6 months I sell the occasional one and usually just list one more to replace it, but sales are very slow. Yesterday overnight I sold 2 to a buyer in Arizona and 1 to a buyer in Texas . As I now have their email addresses I have sent both buyers a message explaining that I have more of the set plus the later re production models and to contact me direct if they are looking for any more for their collections.

    So perhaps my potential buyer is also a seller who wanted them for resale.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • NaughtiusMaximus
    • By NaughtiusMaximus 8th Feb 18, 1:38 PM
    • 587 Posts
    • 1,417 Thanks
    NaughtiusMaximus
    To say stuff your items sounds like you were lucky they didn't buy any of your items, a potential problem buyer who I'd probably block.
    Originally posted by Charles80
    My thoughts exactly, I'd regard this as dodging a bullet more than missing a sale.
    • Camman123
    • By Camman123 9th Feb 18, 9:43 AM
    • 17 Posts
    • 1 Thanks
    Camman123
    eBay need to protect their business. If you look at it from their perspective, there are millions of users using their services each day if everybody cottoned on that they could just use it as a free/inexpensive way to advertise their goods to the world, they'd lose a ton of income. It's impossible to keep tabs on that many people, which is why they've implemented the auto searching of "trigger words". Don't worry about the customer friendly side of things a simple please or sorry will go a long way. It's not worth risking your account over.
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