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    • MSE Megan F
    • By MSE Megan F 6th Feb 18, 2:39 PM
    • 234Posts
    • 93Thanks
    MSE Megan F
    9 WOW
    MSE News: Waitrose to scrap "confusing" offer
    • #1
    • 6th Feb 18, 2:39 PM
    9 WOW
    MSE News: Waitrose to scrap "confusing" offer 6th Feb 18 at 2:39 PM
    Waitrose is set to end the 'pick your own offers' part of its loyalty scheme, after apparently concluding that customers found it too "confusing"...
    Read the full story:
    'Waitrose to scrap "confusing" pick-your-own-offers loyalty scheme'

    Click reply below to discuss. If you havenít already, join the forum to reply.
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Page 2
    • Doc N
    • By Doc N 7th Feb 18, 7:07 PM
    • 6,509 Posts
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    Doc N
    The thing is though that when Waitrose came to our town the car park was already there and served the high street.

    It was an issue raised by many residents who were assured that everyone would still be able to park there.

    Until recently you could park there and pay or free to Waitrose customers if you spent £5.

    Now unless you shop in Waitrose and spend £10 you cannot park there at all. This will mean it will be very difficult to park in the high street to shop elsewhere.

    This will mean that some like myself will not shop locally as much and will go where it is easy to park.

    Also many people used to park there in the evening to go the restaurants but the cameras will operate 24/7.

    This has got to have an effect on the whole high street.
    Originally posted by POPPYOSCAR
    That's not happening here, but there isn't a problem with it because it's not in the centre. However, Waitrose being Waitrose, I'd hazard a guess that the decision they've made could be reopened with a little persuasion from the right people. They're usually very sensitive to charges that they're damaging local High Streets and other retailers.
    • POPPYOSCAR
    • By POPPYOSCAR 7th Feb 18, 9:25 PM
    • 11,096 Posts
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    POPPYOSCAR
    That's not happening here, but there isn't a problem with it because it's not in the centre. However, Waitrose being Waitrose, I'd hazard a guess that the decision they've made could be reopened with a little persuasion from the right people. They're usually very sensitive to charges that they're damaging local High Streets and other retailers.
    Originally posted by Doc N
    I spoke to one of the managers.

    His attitude was very arrogant and could see no problem with the £10 minimum.

    I used to love Waitrose but they are changing. They no longer have a bread slicer They cut down the bakery to put a sushi counter in and the menu in the cafe has been severely reduced.Half the time the machines are not working in the cafe as well.The cafe is nowhere as busy as it used to be.

    We have started to shop more in Sainsbury, no restrictions on parking we can get a fresh loaf sliced and Nectar points.
    • unrecordings
    • By unrecordings 8th Feb 18, 11:03 AM
    • 239 Posts
    • 281 Thanks
    unrecordings
    My guess is that they might have been forced to scrap the PYO offers. I loved it, but it had some problem items that rarely discounted and my partner's card rarely worked at all.

    I got my letter in the post today. Looks like Waitrose are following the f**k the planet trend by replacing a purely online paperless system with one consisting of a multitude of bits of paper and leaflets stapled with staples and glued with petroleum based gum. All sent through the post to persuade me to buy stuff that they know I'm not interested in because they have my spending habits for the last two years

    Now to the vouchers. A third of them are pointless. They all last approx three weeks (though I daresay when they were printed it was one month). The other 2/3 are clearly based on my 'favourites' which is good. It's a fixed amount of money off, and the voucher does not specify a brand, so for example you get money off 'toilet roll' not the specific brand that is your favourite or pictured on the voucher. Nothing in the T&Cs clarify this so you have the option in my opinion. Also, it looks like until 28th Feb you can use these vouchers AND the PYO offers

    PYO was a handy little scheme, even with the foibles, no brainpower involved apart from remembering what you like to buy. Even after 18 months of chemo I can still do that.
    • Doc N
    • By Doc N 8th Feb 18, 12:19 PM
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    Doc N
    On the subject of vouchers, Iíve found them well worth having. We shop so little at Waitrose these days, now that Aldi have really upped their game, that the inactivity generates fairly regular quite generous vouchers.

    £8 off a £40 spend still doesnít bring the prices anywhere near Aldi prices, but itís a useful discount against those very few items that can only be found at Waitrose.

    The new-style Aldis and Lidls are really going to hurt Waitrose though. Theyíre very obviously designed to target upmarket shoppers, theyíre succeeding, and Aldiís new acceptance of Amex is for a very good reason.
    • MissG80
    • By MissG80 8th Feb 18, 3:47 PM
    • 18 Posts
    • 5 Thanks
    MissG80
    I just had a letter from them offering me £2 off loo roll and £1 off yoghurts, plus a load of £4 off £40 vouchers. Useless to me as I never spent more than £40 there in one go, but I did shop there for a handful of basics every week all at 20% off. It's right opposite me so was super convenient. Annoying...the Waitrose effect is wearing off on me but I suppose all good things come to an end.
    • MissG80
    • By MissG80 8th Feb 18, 3:50 PM
    • 18 Posts
    • 5 Thanks
    MissG80
    They put signs up at my Waitrose to remind everyone that there is number plate recognition and you can get a fine if you exceed two hours. £10 min spend seems a bit harsh on those popping by.
    • ThemeOne
    • By ThemeOne 8th Feb 18, 4:15 PM
    • 1,165 Posts
    • 986 Thanks
    ThemeOne
    For me, there's little incentive to shop in Waitrose without their pick your own 20% off, unless the personalised vouchers turn out to be wonderful which I doubt - they're usually time limited anyway.
    • A. Badger
    • By A. Badger 8th Feb 18, 6:19 PM
    • 5,171 Posts
    • 6,578 Thanks
    A. Badger
    For me, there's little incentive to shop in Waitrose without their pick your own 20% off, unless the personalised vouchers turn out to be wonderful which I doubt - they're usually time limited anyway.
    Originally posted by ThemeOne
    It is likely to be similar to the Sainsbury's scheme and that definitely suffers from time limits. I have a long drive to get to any supermarkets, so tend to 'binge shop' when I do. Coupons trying to draw me back a week or so later are of little use.

    As for what their coupons will be offering, it's not clear at all. Sainsbury's does track previous purchases and offers paltry Nectar points on selected items you've bought before. It will be interesting to see if Waitrose follows suit. One thing is sure - I could do without Waitrose a lot easier than I could do without Aldi!
    • BigNick
    • By BigNick 8th Feb 18, 6:34 PM
    • 1 Posts
    • 1 Thanks
    BigNick
    One voucher per transaction
    Well, vouchers have arrived and at first looked relevant to my shopping, then turned them over to read the t&c's: Limited to one voucher per transaction. That's right, asWaitrose listened to us and apparently we told them we would really rather not save £10+ per shop, preferring 50p instead or the inconvenience of having to put through several smaller transactions at the till. But that defeats the point of signing up for a card in the first place doesn't it?!
    • mon37
    • By mon37 8th Feb 18, 9:13 PM
    • 306 Posts
    • 308 Thanks
    mon37
    Has anyone noticed their machine coffee now comes only as a half cup? Looks like they are making their savings with their free coffee as well. I bet it also is going to end soon.
    Last edited by mon37; 08-02-2018 at 11:46 PM.
    • redfox
    • By redfox 8th Feb 18, 10:51 PM
    • 12,746 Posts
    • 36,306 Thanks
    redfox
    savings at their free coffee as well. I bet it also is going to end soon.
    Originally posted by mon37
    probably because that is too confusing as well
    I'm a Board Guide on the Quick Grabbit, Food Shopping & Groceries, Shop but don't drop, Loans and Cutting Tax boards which means I volunteer to help get your forum questions answered and keep the forum running smoothly. Pease remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this) Any views are mine and not the official line of MoneySavingExpert.

    • mon37
    • By mon37 8th Feb 18, 11:53 PM
    • 306 Posts
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    mon37
    [QUOTE=redfox;73853028]probably because that is too confusing as well [IMG]

    Exactly!
    • dlusman
    • By dlusman 9th Feb 18, 10:17 AM
    • 2,254 Posts
    • 4,363 Thanks
    dlusman
    Well, vouchers have arrived and at first looked relevant to my shopping, then turned them over to read the t&c's: Limited to one voucher per transaction. That's right, asWaitrose listened to us and apparently we told them we would really rather not save £10+ per shop, preferring 50p instead or the inconvenience of having to put through several smaller transactions at the till. But that defeats the point of signing up for a card in the first place doesn't it?!
    Originally posted by BigNick
    Thats a really strange restriction. Are you sure it is "One voucher per transaction" and not "one voucher of each type per transaction" ( i.e. you can use 1 * money off beans and 1 * money off soup , but not 2 * money off beans ) ?
    • unrecordings
    • By unrecordings 9th Feb 18, 3:52 PM
    • 239 Posts
    • 281 Thanks
    unrecordings
    I think it means you can't use a 'household cleaning' voucher AND and 'washing up liquid' voucher on a bottle of washing up liquid.
    • VintageHistorian
    • By VintageHistorian 10th Feb 18, 9:39 AM
    • 289 Posts
    • 1,988 Thanks
    VintageHistorian
    Thats a really strange restriction. Are you sure it is "One voucher per transaction" and not "one voucher of each type per transaction" ( i.e. you can use 1 * money off beans and 1 * money off soup , but not 2 * money off beans ) ?
    Originally posted by dlusman
    The specific wording on the back of mine is;

    2. Only one voucher per qualifying transaction can be redeemed in a single transaction by the person named on the voucher and who holds the corresponding My Waitrose card.
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    • Haffiana
    • By Haffiana 10th Feb 18, 4:02 PM
    • 734 Posts
    • 763 Thanks
    Haffiana
    Well I am UTTERLY confused by the new voucher scheme. Can someone please explain it to me? Can I use the vouchers more than once? Can I use 2 vouchers on two separate items in 1 transaction?

    And just in case the Daily Mail or similar is trawling these forums for a cheap and quick story - can someone explain how substituting a simple, easy to understand and USEFUL discount for a confusing, paper wasting, likely-to-get-forgotten voucher system is meant to help ME, the person who actually spends the money and who also chooses where to spend it?

    Is Waitrose actually intending to insult the intelligence of its customers? Because it certainly feels like it.
    • MysteryMe
    • By MysteryMe 10th Feb 18, 5:05 PM
    • 1,755 Posts
    • 2,129 Thanks
    MysteryMe
    I'm not happy about this change at all. I made some decent savings with the PYO offers. I did not find it confusing at all. Of the two "tailored" vouchers, only one was. The other was £1 off of a greetings card which is not something I'd be going into Waitrose to buy. I wont be doing as much shopping in there now.
    • Murphybear
    • By Murphybear 10th Feb 18, 5:10 PM
    • 3,424 Posts
    • 7,063 Thanks
    Murphybear
    Waitrose is going right down in my estimation.

    They have just introduced a minimum spend of £10 to park in the car park for a maximum of 2 hours after which it is an automatic fine of £70.

    You cannot even pay to park anymore if you want to just pop in for a couple of things.

    I hope this hits them where it hurts. The car park was half empty the other day.
    Originally posted by POPPYOSCAR
    Our Waitrose is always busy, including the car park. I donít believe they charge after 6.00 pm. We wouldnít be going there if we didnít have enough shopping for £10 and the free tea, coffee and newspaper is a nice bonus
    • mon37
    • By mon37 11th Feb 18, 8:04 PM
    • 306 Posts
    • 308 Thanks
    mon37
    Is this £10 spend at Waitrose to park at their car park is for their every store or just specific?
    • Doc N
    • By Doc N 11th Feb 18, 8:46 PM
    • 6,509 Posts
    • 19,392 Thanks
    Doc N
    Is this £10 spend at Waitrose to park at their car park is for their every store or just specific?
    Originally posted by mon37
    Specific stores - ours is still free.
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