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    • rob6411
    • By rob6411 6th Feb 18, 2:08 PM
    • 2Posts
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    rob6411
    new smart meter increases my bills?
    • #1
    • 6th Feb 18, 2:08 PM
    new smart meter increases my bills? 6th Feb 18 at 2:08 PM
    Good Afternoon,

    I am new to all this but can someone point me in the right direction please?

    I had a smart meter installed in December, mainly to help save money and to stop having to crawl into the cupboard to give readings.

    Low and behold the first month i had it my bills went up. I thought that was normal, maybe the reading was a bit old and i have used more than expected since the last bill. but next month comes and the amount is still higher. We are talking a 70-80% increase since last year. I understand the price has increased due to the tariff but this was changed in September.

    I have asked several times to help me understand where this price increase came from, the best explanation i have come across is "you are using more electricity". i don't buy it, the whole point of this meter is to reduce the energy usage, and it just so happens my tumble dryer died over the winter, so how on earth am i using more?

    The have supported this argument with the meter readings they have received and have told me they do not feel the meter is faulty and would charge me if i insisted on a engineer to visit if he found no faults.

    now where can i go from here? I do not have the know how or tech to find out my actual readings outside of what the meter is telling me. any ideas?
Page 1
    • Hengus
    • By Hengus 6th Feb 18, 2:19 PM
    • 5,177 Posts
    • 3,175 Thanks
    Hengus
    • #2
    • 6th Feb 18, 2:19 PM
    • #2
    • 6th Feb 18, 2:19 PM
    Hi - welcome to the forum. If we are talking about a replacement gas meter then check that you are being billed in the correct units. It is possible that the supplier has not updated its billing system to reflect the change. Your new smart meter will be recording gas volume in cubic metres: some old meters recorded gas volume in cubic feet.

    All electric meters record kWhs so a change of meter isn’t likely to cause a problem

    One further thing to check is the meter numbers on your statement agree with the serial numbers on the meter/s.

    That said, there is not a smart meter in the World that is going to save you a Penny. It is after all just a meter. Savings will only be achieved if you reduce your usage.
    Last edited by Hengus; 06-02-2018 at 2:21 PM.
    • Merlin139
    • By Merlin139 6th Feb 18, 3:55 PM
    • 4,504 Posts
    • 18,714 Thanks
    Merlin139
    • #3
    • 6th Feb 18, 3:55 PM
    • #3
    • 6th Feb 18, 3:55 PM
    The point of Smart meters is so that you can use a monitor to show how much you are using at any point in time. You then think that is a lot and go and turn some lights out or turn the temp down on your heating, etc etc.

    As Hengus said you won't save a penny unless you reduce your usage.

    Is it Gas or Electric that has increased? Or both?
    How many extra kWh's have you used compared to last year. Do you have the usage for the same periods as last year?

    Try making a note of what your usage readings are and reading the meter once a day or once a week . Then look back and see what you were using your energy for.
    • matelodave
    • By matelodave 6th Feb 18, 4:06 PM
    • 3,362 Posts
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    matelodave
    • #4
    • 6th Feb 18, 4:06 PM
    • #4
    • 6th Feb 18, 4:06 PM
    Did you regularly read the meter yourself before you had a smart meter.

    If not then how do you know that you are using more than you used to.

    Bear in mind that you'll be using a lot more energy at this time of the year and the smart meter will be recording this every few minutes, rather than you possibly only having a meter readinging once every 3-6 months (or even longer if you never bothered to read it yourself).

    You probably arent using much more energy than you did at this time last year, it's just that you are probably more aware of how much you are using because you've got up to date info rather than an average over several months.
    Love makes the world go round - beer make it go round even faster
    Look after our planet - it's the only one with beer
    • McKneff
    • By McKneff 6th Feb 18, 4:28 PM
    • 35,844 Posts
    • 46,162 Thanks
    McKneff
    • #5
    • 6th Feb 18, 4:28 PM
    • #5
    • 6th Feb 18, 4:28 PM
    My meter in july was saying £1 or so a day.
    My meter in january was anywhere between £3,50 and £4.
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
    • House Martin
    • By House Martin 6th Feb 18, 4:33 PM
    • 1,034 Posts
    • 890 Thanks
    House Martin
    • #6
    • 6th Feb 18, 4:33 PM
    • #6
    • 6th Feb 18, 4:33 PM
    Sounds like the OP is complaining primarily about his electric smart meter.
    If it is an Eco 7 smart meter and the bills have gone up a lot its because the OP has been getting his readings transposed, and now the smart meter is getting the billing correct because it knows night and day times to the second . Smart meters will not get the Eco 7 times wrong..ever... and if this is the case welcome to the real world OP .
    If its the gas as well which has also been exchanged then its because we all use most of our gas in the winter 4 months.
    The whole point of smart meters is not to save occupiers money, that can t happen.
    The best smart meters can do is to help educate people, and most of them dump the IHD on day one.
    Instead of wasting money on smart meter TV ads they would be better served extolling the virtues of gu10 LEDs and telling them how much electricity an electric shower and a dryer /dishwasher etc uses.
    The whole point of smart meters is to allow suppliers and producers to run their businesses more efficiently and not have to waste money employing call centre staff listening to Joe Public bickering about their bills when they have nt been submitting readings for years or allowing meter readers into their premises to see our meters.
    Also it will have the side effect of cutting down by a large majority of the huge amount of theft of energy in the UK
    Last edited by House Martin; 06-02-2018 at 5:04 PM.
    • rob6411
    • By rob6411 6th Feb 18, 5:10 PM
    • 2 Posts
    • 0 Thanks
    rob6411
    • #7
    • 6th Feb 18, 5:10 PM
    • #7
    • 6th Feb 18, 5:10 PM
    Did you regularly read the meter yourself before you had a smart meter.

    If not then how do you know that you are using more than you used to.

    Bear in mind that you'll be using a lot more energy at this time of the year and the smart meter will be recording this every few minutes, rather than you possibly only having a meter readinging once every 3-6 months (or even longer if you never bothered to read it yourself).

    You probably arent using much more energy than you did at this time last year, it's just that you are probably more aware of how much you are using because you've got up to date info rather than an average over several months.
    Originally posted by matelodave
    I compared it Jan 2017 to Jan 2018. I have apparently used 150Kwh more in 2018 than i did in 2017, even though i have only made positive changes (stopped using the tumble dryer, changed to energy efficient lightbulbs, tried to keep tvs turned off).

    I understand the meter wont "save" me money but it also shouldn't "cost" me money. I used to take a lot of manual readings and i asked my supplier to give me information of past energy usage. they dont think 150Kwh is a lot of change from one year to the next.

    im not too fussed by gas, i expect that to be high in winter.
    • Helen28
    • By Helen28 6th Feb 18, 5:32 PM
    • 19 Posts
    • 2 Thanks
    Helen28
    • #8
    • 6th Feb 18, 5:32 PM
    • #8
    • 6th Feb 18, 5:32 PM
    150 kWh a year is less than 1/2 a kWh a day, 411 watts a day or even 17 watts an hour, half of what my Sky box uses in standby so hardly large amount.
    • Hengus
    • By Hengus 6th Feb 18, 6:16 PM
    • 5,177 Posts
    • 3,175 Thanks
    Hengus
    • #9
    • 6th Feb 18, 6:16 PM
    • #9
    • 6th Feb 18, 6:16 PM
    I compared it Jan 2017 to Jan 2018. I have apparently used 150Kwh more in 2018 than i did in 2017, even though i have only made positive changes (stopped using the tumble dryer, changed to energy efficient lightbulbs, tried to keep tvs turned off).

    I understand the meter wont "save" me money but it also shouldn't "cost" me money. I used to take a lot of manual readings and i asked my supplier to give me information of past energy usage. they dont think 150Kwh is a lot of change from one year to the next.

    im not too fussed by gas, i expect that to be high in winter.
    Originally posted by rob6411
    What level of annual usage are we talking about? How are you calculating your annual usage? Is it based on information from your supplier: if so, this may account for the difference. I always use actual meter readings a year apart to monitor my usage.
    • badmemory
    • By badmemory 6th Feb 18, 8:31 PM
    • 1,347 Posts
    • 1,601 Thanks
    badmemory
    Have you checked to make sure they haven't put you on the standard tariff when they changed the meter.
    • In Cider
    • By In Cider 7th Feb 18, 12:29 AM
    • 1 Posts
    • 0 Thanks
    In Cider
    It may seem like a daft question, but do you have solar panels fitted to your home?
    • Robin9
    • By Robin9 7th Feb 18, 7:27 AM
    • 2,239 Posts
    • 1,436 Thanks
    Robin9
    OP could you post the readings as billed and the dates for the periods you are talking about please ?
    Never pay on an estimated bill
    • Bigphil1474
    • By Bigphil1474 7th Feb 18, 9:16 AM
    • 764 Posts
    • 309 Thanks
    Bigphil1474
    As above - OP you seem confused. You'd be best served providing detail of readings and the period they apply to, so an explanation can be sought. Comparing one years usage against another isn't really that easy - lots of things change in a year and affect gas and leccy use - from the weather, the time you go to bed, get up, the devices you own/use, how long you are at home or not, device efficiency, not to mention human factors (teenagers!). It's not just about what you pay for your electricity but what you use, and the unit price.
    I use about 2,500kWh electricity a year, so an extra 150kWh a year is about a 6% increase - for me that would be expected as, since last year, my OH has started working at home 3 days a week and she uses an oil filled electric heater to heat her (box room) office, rather than using the central heating to heat the whole house up - works out cheaper.
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