Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Charmars
    • By Charmars 6th Feb 18, 1:46 PM
    • 3Posts
    • 0Thanks
    Charmars
    HSBC PPI complaint timescales
    • #1
    • 6th Feb 18, 1:46 PM
    HSBC PPI complaint timescales 6th Feb 18 at 1:46 PM
    So I made 7 PPI mis selling complaints and the 8 weeks is up on Thursday.
    They called me last Monday to get some further info about 2 of my claims and said I would hear in the next 1-2 weeks.

    Should I hear something before the 8 weeks is up? Even if it!!!8217;s just a holding letter?

    Their website suggests if my claim is upheld they would pay to my HSBC acct and send a letter so wondering as no payment made with 2 days to go that!!!8217;s they will probably reject my complaints.

    Should I wait or do I go to FOS if nothing from them at 8 weeks?
    Last edited by Charmars; 06-02-2018 at 1:48 PM. Reason: Spellcheck
Page 1
    • zx81
    • By zx81 6th Feb 18, 1:47 PM
    • 15,448 Posts
    • 16,367 Thanks
    zx81
    • #2
    • 6th Feb 18, 1:47 PM
    • #2
    • 6th Feb 18, 1:47 PM
    Definitely wait or at least contact them. As soon as you go to FOS you can slap another few months/years onto the wait.
    • Charmars
    • By Charmars 6th Feb 18, 1:53 PM
    • 3 Posts
    • 0 Thanks
    Charmars
    • #3
    • 6th Feb 18, 1:53 PM
    • #3
    • 6th Feb 18, 1:53 PM
    Ok thanks. I thought I!!!8217;d have heard by now. I work for a financial institution and we are really hot in the 8 week rule!
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,350Posts Today

9,267Users online

Martin's Twitter