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    • klee88
    • By klee88 6th Feb 18, 1:42 PM
    • 13Posts
    • 0Thanks
    Plusnet order
    • #1
    • 6th Feb 18, 1:42 PM
    Plusnet order 6th Feb 18 at 1:42 PM
    Hi I ordered Plusnet fibre broadband on the 23rd January and it's for 18 months at £23.99.

    I have just noticed they have a new deal out which is the same fibre broadband at £23.99 but for 12 months! Plus a £15 activation fee.

    I know I have 14 days cooling off period and I am on day 14 now. My broadband and phone have gone 'live' today even though it's not due to go live until tomorrow.

    Can I have this new deal or am I stuck with the 18 month one? I've paid one month upfront already and like I said, they're broadband has activated one day early but I am still within the 14 day cooling off period.

    Already rang customer service today about going live too early so would like some advice before I ring again

Page 1
    • brewerdave
    • By brewerdave 6th Feb 18, 3:21 PM
    • 4,747 Posts
    • 1,975 Thanks
    • #2
    • 6th Feb 18, 3:21 PM
    • #2
    • 6th Feb 18, 3:21 PM
    I think that any cooling off period ends as soon as the service is provided.
    • kelis
    • By kelis 7th Mar 18, 2:05 PM
    • 6 Posts
    • 2 Thanks
    • #3
    • 7th Mar 18, 2:05 PM
    How is it going with Plusnet ?
    • #3
    • 7th Mar 18, 2:05 PM
    Hi, I noticed your thread on the forum and wondered how it's going with Plusnet ? I am considering changing from BT to Plusnet at the end of this month when my contract ends, and any feedback would be helpful. Thanks
    • tomthered
    • By tomthered 7th Mar 18, 8:58 PM
    • 213 Posts
    • 55 Thanks
    • #4
    • 7th Mar 18, 8:58 PM
    • #4
    • 7th Mar 18, 8:58 PM
    Also interested about your Plusnet service and what its like
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