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  • FIRST POST
    • thefiorano
    • By thefiorano 5th Feb 18, 3:46 PM
    • 9Posts
    • 1Thanks
    thefiorano
    Dealer 'trying it on' with Failed MOT
    • #1
    • 5th Feb 18, 3:46 PM
    Dealer 'trying it on' with Failed MOT 5th Feb 18 at 3:46 PM
    Hi, I took my Honda Civic to my main dealer for a server and MOT.

    Apparently it has failed on a lot of front suspension related issues and requires over £800 in order to pass. Firstly, I was shocked at this as to pass last years MOT the front shock absorbers needed replacing to pass the MOT. Now the bulk of the work required is 'both bump stops required' at nearly £500. The rest are
    clips/nuts missing from the mounts...


    I have only done around 6k miles since last year and 7 months of that it has been only used for the 8 minute school run!!!

    I took the car to a local garage who inspected the car and said there was no reason to fail. He actually said the rear brake light bulb needed doing which wasn't picked up. Also, the disk wear percentages were the wrong way around too!

    The car is booked into another garage for the MOT test. Once the car passes - will I have any recourse with the Main Dealer as I have already paid for a failed MOT??

    Any advice appreciated.

    Fiorano
Page 1
    • Herzlos
    • By Herzlos 5th Feb 18, 4:11 PM
    • 6,558 Posts
    • 5,868 Thanks
    Herzlos
    • #2
    • 5th Feb 18, 4:11 PM
    • #2
    • 5th Feb 18, 4:11 PM
    It's certainly worth a complaint to their head office asking for a refund of your MOT fee, as well are firing off a complaint to trading standards (via CAB) and watchdog.
    Then never pay them to do anything with your car again.
    • tedted
    • By tedted 5th Feb 18, 5:01 PM
    • 138 Posts
    • 47 Thanks
    tedted
    • #3
    • 5th Feb 18, 5:01 PM
    • #3
    • 5th Feb 18, 5:01 PM
    bump stops are not part of the mot
    • thefiorano
    • By thefiorano 5th Feb 18, 5:05 PM
    • 9 Posts
    • 1 Thanks
    thefiorano
    • #4
    • 5th Feb 18, 5:05 PM
    • #4
    • 5th Feb 18, 5:05 PM
    Hi,

    Thanks - will do. Was due to take Mrs Fiorano's Honda there on Thursday for its annual service and MOT - but not a chance after this!
    • millie
    • By millie 5th Feb 18, 5:05 PM
    • 906 Posts
    • 313 Thanks
    millie
    • #5
    • 5th Feb 18, 5:05 PM
    • #5
    • 5th Feb 18, 5:05 PM
    We always went to the same small independent garage and one year they said it had failed on numerous items, I cannot remember what they were but we agreed to let them fix it. he di d not show us a failure notice as he told us on the telephone. We since had reasons to question their honesty and have used another garage since. I have recently discovered this website https://www.check-mot.service.gov.uk/ which show that the car in question has never failed an MOT test.
    I did wonder if the site would show failures but I have checked several relatives cars that have failed and all of them have had all the failures recorded. Perhaps you could check yours.
    • arcon5
    • By arcon5 5th Feb 18, 5:07 PM
    • 13,390 Posts
    • 8,497 Thanks
    arcon5
    • #6
    • 5th Feb 18, 5:07 PM
    • #6
    • 5th Feb 18, 5:07 PM
    What does the mot failure sheet actually state?
    Did you have a service at the same time?
    • thefiorano
    • By thefiorano 5th Feb 18, 5:18 PM
    • 9 Posts
    • 1 Thanks
    thefiorano
    • #7
    • 5th Feb 18, 5:18 PM
    • #7
    • 5th Feb 18, 5:18 PM
    What does the mot failure sheet actually state?
    Did you have a service at the same time?
    Originally posted by arcon5

    Yes I did have a service at the same time.

    List comprises of mainly :

    1) Both front abs wiring retaining clips missing
    2) Stud missing from one of the shock mounts - 1 missing also 1 incorrect
    3) Both front suspension bump stops required


    @Millie - yes its is listed as Failed on the .gov website
    • arcon5
    • By arcon5 5th Feb 18, 6:58 PM
    • 13,390 Posts
    • 8,497 Thanks
    arcon5
    • #8
    • 5th Feb 18, 6:58 PM
    • #8
    • 5th Feb 18, 6:58 PM
    I think they was picked up on as part of the service not the mot. Service inspections are more stringent than mot inspections.

    Have you seen the actual failure sheet? Maybe search mot history on gov.uk website.

    As those aren't necessarily failures... bump starts for example, mot booklet specifically states a missing bump stop alone does not constitute a failure.
    • ohreally
    • By ohreally 5th Feb 18, 7:20 PM
    • 6,493 Posts
    • 5,007 Thanks
    ohreally
    • #9
    • 5th Feb 18, 7:20 PM
    • #9
    • 5th Feb 18, 7:20 PM
    https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/613555/complain-about-an-mot-vt17.pdf
    • thefiorano
    • By thefiorano 7th Feb 18, 5:22 PM
    • 9 Posts
    • 1 Thanks
    thefiorano
    Car Passed the MOT today with no issues at the 3rd garage. Have contacted the Honda dealership and asked for the Service Manager to call me back pronto!

    Thanks for your advice all !

    Fiorano
    • Carrot007
    • By Carrot007 7th Feb 18, 5:29 PM
    • 919 Posts
    • 789 Thanks
    Carrot007
    I have only done around 6k miles since last year and 7 months of that it has been only used for the 8 minute school run!!!
    Originally posted by thefiorano
    Glad it passed at another garage but do you realise the above is considered bad usage for a car.

    Lot's of motorway use is the good use.

    I hope you changed the oil at six months (mini service).
    • thefiorano
    • By thefiorano 7th Feb 18, 5:39 PM
    • 9 Posts
    • 1 Thanks
    thefiorano
    Glad it passed at another garage but do you realise the above is considered bad usage for a car.

    Lot's of motorway use is the good use.

    I hope you changed the oil at six months (mini service).
    Originally posted by Carrot007
    Indeed - also learnt a lesson and bought a trickle charger for the battery ;-)
    • arcon5
    • By arcon5 7th Feb 18, 5:47 PM
    • 13,390 Posts
    • 8,497 Thanks
    arcon5
    Did you do as suggested and actually check the mot failure sheet on the gov.uk website? As service criteria is much more stringent than mot requirements so it's common for work to be required and it pass an mot. Albeit their quotes are astonishing
    • Muscle750
    • By Muscle750 7th Feb 18, 5:50 PM
    • 955 Posts
    • 291 Thanks
    Muscle750
    Only today ive heard of a ford dealer trying to charge someone wait for it ................£200 to replace a number plate light bulb which was the only item it failed on for its MOT. Their statement was you have to strip the whole tailgate down..................total utter garbage
    • Carrot007
    • By Carrot007 7th Feb 18, 6:32 PM
    • 919 Posts
    • 789 Thanks
    Carrot007
    Only today ive heard of a ford dealer trying to charge someone wait for it ................£200 to replace a number plate light bulb which was the only item it failed on for its MOT. Their statement was you have to strip the whole tailgate down..................total utter garbage
    Originally posted by Muscle750
    I infact had that same failure at my last MOT. I think it was 60p. (Not technicalyl my MOT OH's but I took it!). Does not suprise me on some ford's though. Some KA's you had to remove the wheel to replace a front bulb.

    This is the designed by computers problem. Computers don't consider ease of access yet. Still all LED on new cars so does not really matter anymore.
    Last edited by Carrot007; 07-02-2018 at 6:35 PM.
    • angrycrow
    • By angrycrow 7th Feb 18, 8:32 PM
    • 445 Posts
    • 334 Thanks
    angrycrow
    Please could someone enlighten me, where is the bump stop on the front suspension. I have stripped and reinstalled front suspension assemblies on many cars and never found a bump stop. This is cars with McPhersons struts and the unique crank arm suspension on the rover p6.

    Unless i am missing something the bump stops are at the rear of the car.
    • arcon5
    • By arcon5 7th Feb 18, 8:46 PM
    • 13,390 Posts
    • 8,497 Thanks
    arcon5
    Please could someone enlighten me, where is the bump stop on the front suspension. I have stripped and reinstalled front suspension assemblies on many cars and never found a bump stop. This is cars with McPhersons struts and the unique crank arm suspension on the rover p6.

    Unless i am missing something the bump stops are at the rear of the car.
    Originally posted by angrycrow

    McPherson strut setup usually slot over the rod of the strut so behind the spring.
    • arcon5
    • By arcon5 7th Feb 18, 8:48 PM
    • 13,390 Posts
    • 8,497 Thanks
    arcon5
    • angrycrow
    • By angrycrow 7th Feb 18, 9:17 PM
    • 445 Posts
    • 334 Thanks
    angrycrow
    Thanks Arcon, I would consider that part of the shock but can see why it would be referred to as the bump stop.

    Still smell a rat from the dealer as it would be almost impossible to see with the shock installed on the car unless the dust covers were not installed. I also note op says the dealer changed the shocks last year so would not have expected failure in 12 months.
    • Noree
    • By Noree 14th Feb 18, 11:59 PM
    • 52 Posts
    • 23 Thanks
    Noree
    As mentioned. I would definitely complain to DVSA. This is a serious matter if they are unjustifiably failing an MOT. It could either be a scam or the tester is incompetent. Let them look into it. It will nott slide and will be looked into with integrity.
    Last edited by Noree; 15-02-2018 at 10:07 PM.
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