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  • FIRST POST
    • SJI85
    • By SJI85 5th Feb 18, 5:26 AM
    • 243Posts
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    SJI85
    0 WOW
    Accidentally broke bed in hotel
    • #1
    • 5th Feb 18, 5:26 AM
    0 WOW
    Accidentally broke bed in hotel 5th Feb 18 at 5:26 AM
    Hi, sorry for the ling post. I recently stayed at a hotel/country house. Thebed in the room was four poster and quite high (almost to my hips and I am 5 11 in height.

    At one point I got off to get a book. I got back on and the bed broke (you could hear two cracks). I informed staff who were not surprised, telling me it has broken before when a manager "jumped off" the bed and they are old beds. He was apologetic and informed me it was not good enough. After checking the damage he arranged for us to move rooms.

    He later told me that he was mistaken, it was a different room that the manager was in when he broke that bed. Nevertheless there was no suggestion by him we were at fault or would be charged.

    On checking out we discovered we had been charged £50 for the damage. When I queried this the employee (different to the previous nights) said I had told her colleague I had "jumped" on the bed. This is not true. I was told I would receive a phone call to resolve this but have heard nothing.

    Can anything really be done? Yes technically there was damage but it was not caused by recklessness or improper use of the bed. I would hope tjat if accidental, and you inform them immediately, hotels are understanding. Plus the staff who dealt with it did state the beds were old, apologised and told us "it isn't good enough".

    As far as jumping on the bed goes I believe due to my embarrassment I perhaps admitted mire responsibility than I should have - explaining that due to the bed's height I might have accidentally shifted too much body weight on one part of the bed. I did nit "jump" on it though.
Page 1
    • missile
    • By missile 5th Feb 18, 2:49 PM
    • 9,249 Posts
    • 4,546 Thanks
    missile
    • #2
    • 5th Feb 18, 2:49 PM
    • #2
    • 5th Feb 18, 2:49 PM
    You do not deny you broke the bed.
    £50 appears to be a reasonable charge.
    Do you claim the bed was defective?
    The time to dispute this charge was when you checked out
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home
    • newatc
    • By newatc 5th Feb 18, 3:26 PM
    • 166 Posts
    • 186 Thanks
    newatc
    • #3
    • 5th Feb 18, 3:26 PM
    • #3
    • 5th Feb 18, 3:26 PM
    You do not deny you broke the bed.
    Originally posted by missile
    As I read it the OP , the bed broke which is quite different from being responsible for breaking the bed.

    I do agree that it would have been better to sort it out at check-out time. If you paid by credit card, you could complain to the credit card company but it has been effectively authorised.
    • SJI85
    • By SJI85 5th Feb 18, 5:19 PM
    • 243 Posts
    • 208 Thanks
    SJI85
    • #4
    • 5th Feb 18, 5:19 PM
    • #4
    • 5th Feb 18, 5:19 PM
    As I read it the OP , the bed broke which is quite different from being responsible for breaking the bed.

    I do agree that it would have been better to sort it out at check-out time. If you paid by credit card, you could complain to the credit card company but it has been effectively authorised.
    Originally posted by newatc
    Do you claim the bed was defective?
    The time to dispute this charge was when you checked out
    Originally posted by missile
    Sorry for not being clearer. I did object at check out but the emoloyee said she knew little of the situation and her colleague said I "jumped" on the bed. I had to pay it under protest while waiting for a call back. Yes, my point is the bed was not fit for purpose really.

    Spoke today and initially they stuck to their guns stating the "money for repair has to come from somewhere." I assrrtively reiterated that her colleague said, how I sat on the bed, and after noticing some alterations which suggested a previoys repair job/strengthening attempt it was agreed the fee be refunded.
    • ThumbRemote
    • By ThumbRemote 5th Feb 18, 11:38 PM
    • 3,857 Posts
    • 4,900 Thanks
    ThumbRemote
    • #5
    • 5th Feb 18, 11:38 PM
    • #5
    • 5th Feb 18, 11:38 PM
    You do not deny you broke the bed.
    £50 appears to be a reasonable charge.
    Do you claim the bed was defective?
    The time to dispute this charge was when you checked out
    Originally posted by missile
    What a load of tosh. It is not the responsibility of a hotel customer to pay for all items of wear and tear in the hotel.

    If the hotel wish to claim it's been damaged by misuse, then it is for them to demonstrate this fact - not to just charge the customer irrespective.

    At least it appears the hotel have seen sense now and refunded the money.
    • happyinflorida
    • By happyinflorida 9th Feb 18, 11:14 PM
    • 678 Posts
    • 568 Thanks
    happyinflorida
    • #6
    • 9th Feb 18, 11:14 PM
    • #6
    • 9th Feb 18, 11:14 PM
    What a cheek to try and charge you for a broken bed.

    I'm glad to hear they have finally come around and agreed to refund you.

    Keep a close eye on the refund coming through and I would also email the hotel involved to get it in writing, I'd put something along the lines of "I spoke with XYZ today and just wanted to confirm that you have agreed to refund me the charge of £50 you have made to my credit/debit card. I would appreciate your emailing me when you have made the refund so I can check it has arrived in my account"

    No hotel should charge for a broken bed unless it's been deliberately broken and you admit to that ie you're a rock star like Mick Jagger!! lol

    £50 is also a very little amount in comparison to how much a new bed actually costs, a good one would be over a £1000 or more, so I cannot see where they've dreamed up the amount from!

    Good luck.
    • Mr.Generous
    • By Mr.Generous 9th Feb 18, 11:20 PM
    • 1,736 Posts
    • 2,618 Thanks
    Mr.Generous
    • #7
    • 9th Feb 18, 11:20 PM
    • #7
    • 9th Feb 18, 11:20 PM
    Had a mate years ago who broke the bed in a Blackpool hotel through vigorous physical activity with a young lady. Not only was he asked to pay but he was asked to leave before completion of his activities.
    • greenface
    • By greenface 10th Feb 18, 2:13 PM
    • 4,646 Posts
    • 2,347 Thanks
    greenface
    • #8
    • 10th Feb 18, 2:13 PM
    • #8
    • 10th Feb 18, 2:13 PM
    Had a mate years ago who broke the bed in a Blackpool hotel through vigorous physical activity with a young lady. Not only was he asked to pay but he was asked to leave before completion of his activities.
    Originally posted by Mr.Generous
    so they went before he arrived
    hard as nails on the internet . wimp in the real world
    • missile
    • By missile 10th Feb 18, 2:26 PM
    • 9,249 Posts
    • 4,546 Thanks
    missile
    • #9
    • 10th Feb 18, 2:26 PM
    • #9
    • 10th Feb 18, 2:26 PM
    Sorry for not being clearer. I did object at check out but the emoloyee said she knew little of the situation and her colleague said I "jumped" on the bed. I had to pay it under protest while waiting for a call back. Yes, my point is the bed was not fit for purpose really.

    Spoke today and initially they stuck to their guns stating the "money for repair has to come from somewhere." I assrrtively reiterated that her colleague said, how I sat on the bed, and after noticing some alterations which suggested a previoys repair job/strengthening attempt it was agreed the fee be refunded.
    Originally posted by SJI85
    Thanks for the clarification. Glad you got a refund
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home
    • Jaymie kate
    • By Jaymie kate 11th Feb 18, 10:26 PM
    • 37 Posts
    • 56 Thanks
    Jaymie kate
    If the staff can testify that the beds are indeed a little old then the hotel should eve be faulted for using such old beds. If anything you should not be made to answer for it.
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