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    • Jacko777
    • By Jacko777 25th Jan 18, 12:09 PM
    • 7Posts
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    Jacko777
    Natwest/rbs ppi success
    • #1
    • 25th Jan 18, 12:09 PM
    Natwest/rbs ppi success 25th Jan 18 at 12:09 PM
    I have recently received confirmation from Natwest that i am due over 2,500.00 in PPI. I notice in the letter it says payment will be made within 28 days of receipt of the acceptance letter from myself. RBS received this on the 11th so 2 weeks ago.
    i was just wondering if anyone else has received their funds earlier (or how long has it actually took to credit account) and exactly how it works with RBS, whether they inform you by letter/text/email as to when they process it etc

    Do they credit the funds direct to the account?

    I have rang them but the person i spoke to wasn't the most helpful

    Thanks in advance
Page 1
    • brettcta
    • By brettcta 25th Jan 18, 12:30 PM
    • 3,528 Posts
    • 3,312 Thanks
    brettcta
    • #2
    • 25th Jan 18, 12:30 PM
    • #2
    • 25th Jan 18, 12:30 PM
    it generally takes up to 28 days unfortunately.
    helpful tips
    it's spelt d-e-f-i-n-i-t-e-l-y
    there - 'in or at that place'
    their - 'owned by them'
    they're - 'they are'
    it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
    • Jacko777
    • By Jacko777 25th Jan 18, 1:48 PM
    • 7 Posts
    • 2 Thanks
    Jacko777
    • #3
    • 25th Jan 18, 1:48 PM
    • #3
    • 25th Jan 18, 1:48 PM
    So they actually pay you on the 28th day?
    • Moneyineptitude
    • By Moneyineptitude 25th Jan 18, 2:32 PM
    • 19,455 Posts
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    Moneyineptitude
    • #4
    • 25th Jan 18, 2:32 PM
    • #4
    • 25th Jan 18, 2:32 PM
    So they actually pay you on the 28th day?
    Originally posted by Jacko777
    In some cases the redress is paid into the customers account before the redress letter arrives. Others have had to chase for weeks or longer.

    In other words, no one here can predict when you'll receive your money.

    "Helpful" or not, only the bank can tell you.
    • Farmerbob
    • By Farmerbob 25th Jan 18, 5:04 PM
    • 173 Posts
    • 106 Thanks
    Farmerbob
    • #5
    • 25th Jan 18, 5:04 PM
    • #5
    • 25th Jan 18, 5:04 PM
    They got my acceptance letter on 28th Dec I!!!8217;m still awaiting, I!!!8217;m just sitting tight I!!!8217;ll give it a few more weeks before chasing the letter said they endevour to have it sent within 28 days but there!!!8217;s no guarantees depending on workloads
    • Moneyineptitude
    • By Moneyineptitude 25th Jan 18, 5:09 PM
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    Moneyineptitude
    • #6
    • 25th Jan 18, 5:09 PM
    • #6
    • 25th Jan 18, 5:09 PM
    They got my acceptance letter on 28th Dec
    Originally posted by Farmerbob
    Are you certain of this?
    Please don't say you sent it Recorded Delivery?

    My own sorry tale from six years ago:
    http://forums.moneysavingexpert.com/showthread.php?t=3959897
    • Farmerbob
    • By Farmerbob 25th Jan 18, 5:15 PM
    • 173 Posts
    • 106 Thanks
    Farmerbob
    • #7
    • 25th Jan 18, 5:15 PM
    • #7
    • 25th Jan 18, 5:15 PM
    Are you certain of this?
    Please don't say you sent it Recorded Delivery?

    My own sorry tale from six years ago:
    http://forums.moneysavingexpert.com/showthread.php?t=3959897
    Originally posted by Moneyineptitude
    Yup sent it recorded, Iíll get on the blower then Ha
    • Farmerbob
    • By Farmerbob 25th Jan 18, 5:19 PM
    • 173 Posts
    • 106 Thanks
    Farmerbob
    • #8
    • 25th Jan 18, 5:19 PM
    • #8
    • 25th Jan 18, 5:19 PM
    Ironically I did the same with some Loan PPI refunds with them n 2011 with no issues however that time it was paid into my account with them. I!!!8217;ve since left and this will be by cheque this time
    • Moneyineptitude
    • By Moneyineptitude 25th Jan 18, 5:25 PM
    • 19,455 Posts
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    Moneyineptitude
    • #9
    • 25th Jan 18, 5:25 PM
    • #9
    • 25th Jan 18, 5:25 PM
    Ironically I did the same with some Loan PPI refunds with them n 2011 with no issues however that time it was paid into my account with them. I!!!8217;ve since left and this will be by cheque this time
    Originally posted by Farmerbob
    My account was still with HSBC back in 2012. My point was that Recorded Mail sometimes does not reach the intended recipient when it is "signed for" by someone in the Mail Room etc. Far more reliable just to stick an ordinary stamp on the envelope and then ask a few days later if it has been logged as received.
    • Farmerbob
    • By Farmerbob 25th Jan 18, 5:28 PM
    • 173 Posts
    • 106 Thanks
    Farmerbob
    My account was with HSBC back in 2012. My point was that Recorded Mail sometimes does not reach the intended recipient when it is "signed for" by someone in the Mail Room etc. Far more reliable just to stick an ordinary stamp on the envelope and then ask a few days later if it has been logged as received.
    Originally posted by Moneyineptitude
    Plus Iíd have saved a few pounds at the same time had I just sent it normally. Itís an interesting scenario though although you got a good outcome in the end reading your post
    • Farmerbob
    • By Farmerbob 25th Jan 18, 5:38 PM
    • 173 Posts
    • 106 Thanks
    Farmerbob
    Rang then so the cheque was posted yesterday so bang on 27 days so they kept it just in the 28 days on the letter
    • Moneyineptitude
    • By Moneyineptitude 25th Jan 18, 6:30 PM
    • 19,455 Posts
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    Moneyineptitude
    Plus I!!!8217;d have saved a few pounds at the same time had I just sent it normally. It!!!8217;s an interesting scenario though although you got a good outcome in the end reading your post
    Originally posted by Farmerbob
    Well, they certainly gave me the run-around...

    the cheque was posted yesterday so bang on 27 days
    Originally posted by Farmerbob
    As I said earlier, no one could predict this, though. Well done..
    • Jacko777
    • By Jacko777 25th Jan 18, 6:32 PM
    • 7 Posts
    • 2 Thanks
    Jacko777
    So by the sounds of it once they receive the acceptance they put the file into a payment diary for 27/28 days ahead. Not heard off anyone who has been paid early which is a shame.
    • Moneyineptitude
    • By Moneyineptitude 25th Jan 18, 6:37 PM
    • 19,455 Posts
    • 10,555 Thanks
    Moneyineptitude
    Not heard off anyone who has been paid early which is a shame.
    Originally posted by Jacko777
    As I said earlier, some redress is paid into the customer's account before the redress letter arrives. So it's impossible to predict. There is no "payment diary".

    Are you sure your acceptance has been received?
    • Jacko777
    • By Jacko777 25th Jan 18, 6:46 PM
    • 7 Posts
    • 2 Thanks
    Jacko777
    Yes I rang and they confirmed it was received on the 11th. Was told i had to be paid by 08/02. I!!!8217;ll just sit and wait.

    I used to work for RBS for around 8 years within payments so I know how pressured it is
    • Jacko777
    • By Jacko777 2nd Feb 18, 12:57 PM
    • 7 Posts
    • 2 Thanks
    Jacko777
    So I!!!8217;m on day 22 now. I!!!8217;ve not received text or anything as yet to confirm when I will be paid the redress. I see most people receive some kind of communication as to when the transfer/cheque will be sent.

    Cheers
    Last edited by Jacko777; 02-02-2018 at 1:59 PM.
    • Matt_C74
    • By Matt_C74 6th Feb 18, 7:42 PM
    • 33 Posts
    • 9 Thanks
    Matt_C74
    My offer letter was posted 19th Jan, received on the 26th and I sent back my acceptance in the 27th.

    Spoke to RBS yesterday and they confirmed they had received my acceptance on the 30th and they would endeavour to make payment within 28 calendar days.

    Spoke to them this evening and they've confirmed that the cheque has been issued today !!!55357;!!!56832;
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