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  • FIRST POST
    • talexuser
    • By talexuser 24th Jan 18, 6:43 PM
    • 2,363Posts
    • 1,862Thanks
    talexuser
    Interactive Investor finally improves?
    • #1
    • 24th Jan 18, 6:43 PM
    Interactive Investor finally improves? 24th Jan 18 at 6:43 PM
    http://www.telegraph.co.uk/investing/isas/interactive-investor-customers-unable-trade-new-website/

    Hmmmm.... anther 2000 post thread in the offing?
Page 2
    • Eco Miser
    • By Eco Miser 31st Jan 18, 6:42 PM
    • 3,422 Posts
    • 3,178 Thanks
    Eco Miser
    I am wondering what I'll do if they engineer a takeover of iWeb..
    Originally posted by xylophone
    Don't say that - there's no need to tempt fate (or LBG).
    Eco Miser
    Saving money for well over half a century
    • inflationbuster
    • By inflationbuster 31st Jan 18, 9:50 PM
    • 139 Posts
    • 37 Thanks
    inflationbuster
    Got a tax form to fill and the platform can't find my tax voucher for my trading account under document history.

    Arghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh!!!!!!!
    • cloud_dog
    • By cloud_dog 31st Jan 18, 11:00 PM
    • 3,501 Posts
    • 2,028 Thanks
    cloud_dog
    I am wondering what I'll do if they engineer a takeover of iWeb..
    Originally posted by xylophone
    What don't we do..... We don't tempt fate!

    I feel as though I've spent the last decade running away from III.
    Personal Responsibility - Sad but True

    Sometimes.... I am like a dog with a bone
    • xylophone
    • By xylophone 1st Feb 18, 2:59 PM
    • 24,508 Posts
    • 14,359 Thanks
    xylophone
    I feel as though I've spent the last decade running away from III.
    It is beginning to feel more like a century to me.....
    • philng
    • By philng 3rd Feb 18, 5:15 PM
    • 562 Posts
    • 67 Thanks
    philng
    Had response now to wife complaint re delay in transfer to IWEB.

    ...'I am partially upholding your complaint in respect to the fact that we could have handled this better...'

    Then not much else ? Except option to refer to Financial Ombudsman Service? Weird response.

    Anyway now well shut of a totally incompetent provider who I would least trust to be in charge of my portfolio.
    • JohnRo
    • By JohnRo 4th Feb 18, 12:26 AM
    • 2,551 Posts
    • 2,316 Thanks
    JohnRo
    I thought I'd finally seen the last of them when the dividend payment landed and the requested 'free of charge' statement arrived today.

    Opened up to reveal a colour statement, laser printed on A4. To my almost immediate horror I realised it was a simple tax year printout that ended on the 5th April 2017... which means it contains exactly sod all information I'd requested.

    After all this I'm still no wiser, what dividends constituted, exactly, the single payment and for my records when they were credited to the TD/II account. Obviously I know what dividends they are but in terms of an official record from II related to the ISA account there is nothing whatsoever provided or available to show that any of these dividends were ever credited. It's almost amusing, almost.

    I now have to chase after them again for what was requested in the first instance, it's starting to feel like self flagellation trying to deal with these idiots.
    'We don't need to be smarter than the rest; we need to be more disciplined than the rest.' - WB
    • philng
    • By philng 4th Feb 18, 11:32 AM
    • 562 Posts
    • 67 Thanks
    philng
    Oh No!

    Just realised Vodafone dividend just payable had an Ex Div date end of November so will be stuck at III meaning yet another telephone call to get it switched & then delay to IWEB.

    God only knows why these are not switched automatically to new provider when the III is already closed!
    • TCA
    • By TCA 4th Feb 18, 12:25 PM
    • 1,336 Posts
    • 781 Thanks
    TCA
    I now have to chase after them again for what was requested in the first instance, it's starting to feel like self flagellation trying to deal with these idiots.
    Originally posted by JohnRo
    Nightmare. Given IG's new fees I'm going to avoid them and move my TD/II ISA straight to iWeb but am completely wary of even starting the process given everyone's reports on here. Having just paid the first lot of quarterly charges (the credits for which I might make use of with a sell and buy), I think I'll wait a bit longer to transfer out, until II get closer to getting their act together...........
    • JohnRo
    • By JohnRo 4th Feb 18, 12:48 PM
    • 2,551 Posts
    • 2,316 Thanks
    JohnRo
    I suspect something has gone awry at some point with the backoffice and/or administrative switch over of the two systems and they're now desperately fighting fires, wise to wait.
    'We don't need to be smarter than the rest; we need to be more disciplined than the rest.' - WB
    • xylophone
    • By xylophone 6th Feb 18, 1:42 PM
    • 24,508 Posts
    • 14,359 Thanks
    xylophone
    Opened up to reveal a colour statement
    At least you received a statement....

    Today I received a cheque for the end December dividends - the counterfoil said "refer to statement" but statement was there none.

    As for the in specie transfer, two funds still "in the ether" after close on ten weeks.
    • cloud_dog
    • By cloud_dog 6th Feb 18, 3:49 PM
    • 3,501 Posts
    • 2,028 Thanks
    cloud_dog
    I suspect something has gone awry at some point with the backoffice and/or administrative switch over of the two systems and they're now desperately fighting fires, wise to wait.
    Originally posted by JohnRo
    That's so unusual for III/II...
    Personal Responsibility - Sad but True

    Sometimes.... I am like a dog with a bone
    • inflationbuster
    • By inflationbuster 7th Feb 18, 12:47 AM
    • 139 Posts
    • 37 Thanks
    inflationbuster
    Had trouble logging in at 8am due to market volatility. Kept informing me my password is incorrect but no! Eventually after 5 minutes l managed to log in. Then got an error message trying to do a trade.

    New platform is far worse than the previous platform why they changed l don't know.

    Going to be transferring the ISA to IG when l get chance.
    • SouthLondonUser
    • By SouthLondonUser 7th Feb 18, 8:51 AM
    • 371 Posts
    • 55 Thanks
    SouthLondonUser
    Is the new platform the old TD system or a completely different one?

    Any old TD customers here? What were the platform and the service like before II's acquisition?
    • greenglide
    • By greenglide 7th Feb 18, 10:35 AM
    • 3,009 Posts
    • 1,946 Thanks
    greenglide
    The "new" platform is the old TD platform with no significant changes. TD refreshed it about a year ago, before the were taken over.

    I have always found the platform quite good, I have no real complaints.

    Personally I do not like the HL platform and have found TD (now II) to be more usable.
    • JohnRo
    • By JohnRo 8th Feb 18, 2:25 PM
    • 2,551 Posts
    • 2,316 Thanks
    JohnRo
    I've received another secure message today, their 'customer service executive' kindly explaining the annual statement they sent is for the tax year which starts/ends April. (oh really...)

    Also contains another really helpful reminder that they cost £10 if I want another sent, I jest not.

    Which seems to imply that if I ever want to find out what these mysterious dividends credited to my ISA account in December were and for how much individually, I have to wait until the new tax year starts in April and then pay them a £10 fee for the privilege.

    To top that they've also, once again and most helpfully, suggested that if I want to check the transaction history online all I need do is "review any historical transactions and download them by navigating to Portfolio > Transaction History.

    This after more than a dozen exchanges over the last month first explaining to them clearly that the ISA transaction history is unavailable to me and then having to constantly remind them of that fact in each and every subsequent reply I send to their inane responses.

    I've told them if it's not sorted out by the end of the month they're getting an official complaint, the situation is beyond laughable.
    Last edited by JohnRo; 08-02-2018 at 2:28 PM.
    'We don't need to be smarter than the rest; we need to be more disciplined than the rest.' - WB
    • xylophone
    • By xylophone 8th Feb 18, 2:48 PM
    • 24,508 Posts
    • 14,359 Thanks
    xylophone
    I've told them if it's not sorted out by the end of the month they're getting an official complaint, the situation is beyond laughable.
    I sympathise - my letter of three weeks ago is still unanswered and as I said above, I have only just received dividends paid at the end of December.

    I am assuming that I will have to telephone again in order to get hold of the end January and end February dividends that will also be paid to II, (this despite being informed originally that they would be transferred to the new provider).

    I was advised by iWeb in a letter of 20 November that they had received a valuation and the reregistration process would commence.

    I phoned iWeb this morning and re-registration of my two remaining funds has still not been actioned - they say that the hold up is with settlement by FNZ ( II's custodian).
    • le loup
    • By le loup 8th Feb 18, 4:31 PM
    • 3,737 Posts
    • 3,681 Thanks
    le loup
    This thread is turning into d!jà vu all over again.
    • xylophone
    • By xylophone 9th Feb 18, 1:32 PM
    • 24,508 Posts
    • 14,359 Thanks
    xylophone
    I've told them if it's not sorted out by the end of the month they're getting an official complaint, the situation is beyond laughable.
    According to https://www.abi.org.uk/globalassets/sitecore/files/documents/publications/public/2016/pensions/transfersandreregcp.pdf


    Existing FCA rules require that a re-registration
    request should be executed within a reasonable
    time and in an efficient manner,
    but do not set
    a hard statutory limit for the timeliness of these
    processes.


    I have no idea whether the ten weeks plus I have now waited can be described as "reasonable" but I'm darned sure that by no stretch of the imagination can the processes involved be judged "efficient".
    • cloud_dog
    • By cloud_dog 9th Feb 18, 3:44 PM
    • 3,501 Posts
    • 2,028 Thanks
    cloud_dog
    This thread is turning into d!jà vu all over again.
    Originally posted by le loup
    Is that a tautology?
    Personal Responsibility - Sad but True

    Sometimes.... I am like a dog with a bone
    • le loup
    • By le loup 9th Feb 18, 5:08 PM
    • 3,737 Posts
    • 3,681 Thanks
    le loup
    Is that a tautology?
    Originally posted by cloud_dog
    It certainly is.
    Have you had some humour bypass surgery?
    I can understand the lack of humour with the poor s0ds who are still stuck with III
    Last edited by le loup; 09-02-2018 at 5:11 PM.
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