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  • FIRST POST
    • mattytun
    • By mattytun 22nd Jan 18, 3:59 PM
    • 13,523Posts
    • 233,206Thanks
    mattytun
    BT - Not Recived My £50 CashBack Signed Up October
    • #1
    • 22nd Jan 18, 3:59 PM
    BT - Not Recived My £50 CashBack Signed Up October 22nd Jan 18 at 3:59 PM
    Hello I signed up for this BT broadband deal back in October 2017

    After I was up and running I filled in my details for the £125 pre-paid MasterCard + £50 cashback

    I received the £125 pre-paid MasterCard after two weeks but I have not received the £50 cashback

    https://www.moneysavingexpert.com/tips/25-10-2017/#bband

    Can't sleep, quit counting sheep and talk directly to the shepherd
Page 1
    • Mrbenray
    • By Mrbenray 26th Jan 18, 2:07 PM
    • 4 Posts
    • 4 Thanks
    Mrbenray
    • #2
    • 26th Jan 18, 2:07 PM
    • #2
    • 26th Jan 18, 2:07 PM
    Hi I am having exactly the same issue. Based on the sticky on the top of this forum I have contacted affiliates@bt.com but the email address no longer works!
    • Gary_Dexter
    • By Gary_Dexter 26th Jan 18, 2:49 PM
    • 542 Posts
    • 320 Thanks
    Gary_Dexter
    • #3
    • 26th Jan 18, 2:49 PM
    • #3
    • 26th Jan 18, 2:49 PM
    Cashback isn't always guaranteed, regardless of the source offering it
    • twokcc
    • By twokcc 29th Jan 18, 5:49 PM
    • 229 Posts
    • 97 Thanks
    twokcc
    • #4
    • 29th Jan 18, 5:49 PM
    Another customer no £50 cashback
    • #4
    • 29th Jan 18, 5:49 PM
    I'm in the same situation made 3 previous phonecalls all advising would be passed to affiliate department without any results. After a further phone call today have got my complaint escalated with a manager to ring me back within 13 days.
    Only managed to get complaint escalated after requesting that an e-mail be sent to affiliate requesting an answer within 7 or 14 days. Advised they could do this so asked for a postal address to send notification that I would be pursing through small claims court.
    Then agreed to manager would ring me back.

    Looked for Martins original e-mail but looks as if I have deleted it, does anyone have a copy?

    Got additional info from BT but will look into this and if any useful information will post again. Can anyone recall if you had to apply for deal by going to a particular site to access BT offer page. I can remember than BT page included banners for both offers and had to click on to claim once broadband service had been started.
    Save both credit card and cash back web pages but cashback one is no longer live.
    • twokcc
    • By twokcc 29th Jan 18, 5:55 PM
    • 229 Posts
    • 97 Thanks
    twokcc
    • #5
    • 29th Jan 18, 5:55 PM
    Another customer no £50 cashback
    • #5
    • 29th Jan 18, 5:55 PM
    I'm in the same situation made 3 previous phonecalls all advising would be passed to affiliate department without any results. After a further phone call today have got my complaint escalated with a manager to ring me back within 13 days.
    Only managed to get complaint escalated after requesting that an e-mail be sent to affiliate requesting an answer within 7 or 14 days. Advised they could do this so asked for a postal address to send notification that I would be pursing through small claims court.
    Then agreed to manager would ring me back.

    Looked for Martins original e-mail but looks as if I have deleted it, does anyone have a copy?
    Edit -just seen e-mail link in mattytun post-thanks

    Got additional info from Bt but will look into this and if any usefull information will post again. Can anyone recall if you had to apply for deal by going to a particular site to access BT offer page. I can remember than BT page included banners for both offers and o had to click on to claim once broadband service had been started.
    Save both credit card and cash back web pages but cashback one is no longer live.
    • Mrbenray
    • By Mrbenray 29th Jan 18, 6:18 PM
    • 4 Posts
    • 4 Thanks
    Mrbenray
    • #6
    • 29th Jan 18, 6:18 PM
    • #6
    • 29th Jan 18, 6:18 PM
    Hi, just to let you know I got my £50 cheque this morning just over the 45 day limit. It was addressed directly from BT online offers team.
    • mattytun
    • By mattytun 30th Jan 18, 4:33 PM
    • 13,523 Posts
    • 233,206 Thanks
    mattytun
    • #7
    • 30th Jan 18, 4:33 PM
    • #7
    • 30th Jan 18, 4:33 PM
    Hi, just to let you know I got my £50 cheque this morning just over the 45 day limit. It was addressed directly from BT online offers team.
    Originally posted by Mrbenray
    That's good to hear that you got your cheque ill give them to Friday then get on the phone again for the 10th time never going to do anything like this again its so much pain just to save a few pounds I should have just gone for a deal that you sign up then pay your money I cant be done with all this wait so many days for your cheque or pre-paid master card stuff ...................I've learned from this
    Can't sleep, quit counting sheep and talk directly to the shepherd
    • twokcc
    • By twokcc 31st Jan 18, 11:17 AM
    • 229 Posts
    • 97 Thanks
    twokcc
    • #8
    • 31st Jan 18, 11:17 AM
    Question for mattytun and Mr benray
    • #8
    • 31st Jan 18, 11:17 AM
    Hi can either of ou remember if you got the deal by just clicking on the deal from the page that Martin's link directed you to.

    BT says that in the terms and conditions it says that the cashback is only available if deal taken via Broadband Choices.
    I cant remember seeing this or if I just did via Martins link.
    Apparently it doesn't say anything on the BT deal web page that this is only available by using Broadband choices.

    Also when I applied for credit card I got an e-mail from BT acknowledging receipt but didn't get anything after completing the cashback page although I was advised by customer service person that my claim had been accepted when I rang about 18days after start of contract.

    Worse thing is only getting 20mbps and trying to get this improved is a nightmare with BT never had this sort of problems with any other broadband suppliers. Moved from Plusnet and although a subsidiary of BT a far superior customer experience, just didn't get these problems.
    • Mrbenray
    • By Mrbenray 31st Jan 18, 11:32 AM
    • 4 Posts
    • 4 Thanks
    Mrbenray
    • #9
    • 31st Jan 18, 11:32 AM
    • #9
    • 31st Jan 18, 11:32 AM
    Hi, If you used Martins link it would have taken to to the broadband choices page which then took you to BT to order. There were 2 links for the cashback the first for the £125 reward card sent a confirmation email, and the second for the £50 cheque did not send confirmation but I did receive the cheque.
    • twokcc
    • By twokcc 31st Jan 18, 1:46 PM
    • 229 Posts
    • 97 Thanks
    twokcc
    Hi, If you used Martins link it would have taken to to the broadband choices page which then took you to BT to order. There were 2 links for the cashback the first for the £125 reward card sent a confirmation email, and the second for the £50 cheque did not send confirmation but I did receive the cheque.
    Originally posted by Mrbenray
    Thanks for info can't remember being taken to broadband choices site (but it was 25th October) but had exactly the same experience .

    Will be an interesting conversation when BT complaints manager rings me back.
    Although if he does it will be the first promise made by anyone at BT that has happened
    • mattytun
    • By mattytun 31st Jan 18, 3:28 PM
    • 13,523 Posts
    • 233,206 Thanks
    mattytun
    Hi can either of ou remember if you got the deal by just clicking on the deal from the page that Martin's link directed you to.

    BT says that in the terms and conditions it says that the cashback is only available if deal taken via Broadband Choices.
    I cant remember seeing this or if I just did via Martins link.
    Apparently it doesn't say anything on the BT deal web page that this is only available by using Broadband choices.

    Also when I applied for credit card I got an e-mail from BT acknowledging receipt but didn't get anything after completing the cashback page although I was advised by customer service person that my claim had been accepted when I rang about 18days after start of contract.

    Worse thing is only getting 20mbps and trying to get this improved is a nightmare with BT never had this sort of problems with any other broadband suppliers. Moved from Plusnet and although a subsidiary of BT a far superior customer experience, just didn't get these problems.
    Originally posted by twokcc
    Hi, the link for the £125 prePaid MasterCard took me to this link which was ok I received my card after a couple of weeks. https://www.vouchers.bt.com/claim-my-reward/?s_intcid=con_reward2

    The link for cashback took me here https://www.broadbandbenefits.co.uk/cashback/

    Can't sleep, quit counting sheep and talk directly to the shepherd
    • mattytun
    • By mattytun 31st Jan 18, 3:38 PM
    • 13,523 Posts
    • 233,206 Thanks
    mattytun
    While I am here Why has nobody from MSE replied to this thread

    Martin and his team are ok with finding the deals but when you end up in the shat they are not interested


    WARNING - Stay clear of BT
    Can't sleep, quit counting sheep and talk directly to the shepherd
    • savedave
    • By savedave 31st Jan 18, 5:41 PM
    • 8 Posts
    • 2 Thanks
    savedave
    still chasing my £50 cheque
    Did anyone manage to get their £50 cheque? I am in the same position as the OP - got the mastercard but after 3 online chats, 1 call and several emails still no cheque.

    First online chat acknowledged I was due the cheque, now BT are denying they ever had an offer with broadband choices!

    Not impressed with MSE's link.
    • mattytun
    • By mattytun 31st Jan 18, 6:27 PM
    • 13,523 Posts
    • 233,206 Thanks
    mattytun
    Did anyone manage to get their £50 cheque? I am in the same position as the OP - got the mastercard but after 3 online chats, 1 call and several emails still no cheque.

    First online chat acknowledged I was due the cheque, now BT are denying they ever had an offer with broadband choices!

    Not impressed with MSE's link.
    Originally posted by savedave
    It's absolutely disgusting from BT I signed up back in October received the £125 prepaid master card but still not received the £50 cashback

    I've phoned BT loads of times and just go round in circles

    Don't expect to hear anything from MSE and his team on the forums because they just don't care
    Can't sleep, quit counting sheep and talk directly to the shepherd
    • twokcc
    • By twokcc 1st Feb 18, 2:44 AM
    • 229 Posts
    • 97 Thanks
    twokcc
    It's absolutely disgusting from BT I signed up back in October received the £125 prepaid master card but still not received the £50 cashback

    I've phoned BT loads of times and just go round in circles

    Don't expect to hear anything from MSE and his team on the forums because they just don't care
    Originally posted by mattytun
    Completely agree with you the person I spoke to at BT repeatedly advised that she could not do anything more.
    As a result I asked for postal address so I could send an official complaint and at the same time give Bt 14 das to make a payment which if this was not received I would be making a claim for the £50 via the small claims court. She then spoke again to her manager and advised me that he would look into the matter and ring me back within 13 working days (works out as 15th Feb) although it would normally not take as long as this.
    I have every intention of doing small claim if I do not get a satisfactory outcome, will post progres once I have received phone call from BT manager.
    So mattytun keep checking forum hopefully with info you and mrbenray have provided I can achieve a satisfactory outcome
    Last edited by twokcc; 01-02-2018 at 2:45 AM. Reason: spelling
    • mattytun
    • By mattytun 1st Feb 18, 11:48 AM
    • 13,523 Posts
    • 233,206 Thanks
    mattytun
    Completely agree with you the person I spoke to at BT repeatedly advised that she could not do anything more.
    As a result I asked for postal address so I could send an official complaint and at the same time give Bt 14 das to make a payment which if this was not received I would be making a claim for the £50 via the small claims court. She then spoke again to her manager and advised me that he would look into the matter and ring me back within 13 working days (works out as 15th Feb) although it would normally not take as long as this.
    I have every intention of doing small claim if I do not get a satisfactory outcome, will post progres once I have received phone call from BT manager.
    So mattytun keep checking forum hopefully with info you and mrbenray have provided I can achieve a satisfactory outcome
    Originally posted by twokcc

    Well well well I'm slightly in shock postman has just been to my house and delivered me a £50 cheque from BT
    Can't sleep, quit counting sheep and talk directly to the shepherd
    • Gary_Dexter
    • By Gary_Dexter 1st Feb 18, 2:13 PM
    • 542 Posts
    • 320 Thanks
    Gary_Dexter
    So a bit of patience paid off then?
    • twokcc
    • By twokcc 1st Feb 18, 3:13 PM
    • 229 Posts
    • 97 Thanks
    twokcc
    Amazing got my cheque
    And amazingly mine also arrived in this afternoons post




    Still to sort out why I'm only getting a third of my maximum speed
    and not impressed by BT's technical support so far.
    • savedave
    • By savedave 3rd Feb 18, 6:50 PM
    • 8 Posts
    • 2 Thanks
    savedave
    Mine also arrived in the last couple of days.

    Don't know if its coincidence that we are all receiving them now - perhaps there was a fault in the system. But it is still frustrating for it to arrive 3 months late and only after numerous difficult calls (on two of which I was told I was not eligible for the cheque).
    • mattytun
    • By mattytun 8th Feb 18, 2:58 PM
    • 13,523 Posts
    • 233,206 Thanks
    mattytun
    Mine also arrived in the last couple of days.

    Don't know if its coincidence that we are all receiving them now - perhaps there was a fault in the system. But it is still frustrating for it to arrive 3 months late and only after numerous difficult calls (on two of which I was told I was not eligible for the cheque).
    Originally posted by savedave
    Well Done.
    Can't sleep, quit counting sheep and talk directly to the shepherd
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