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    • soolin
    • By soolin 20th Jan 18, 9:47 AM
    • 59,881Posts
    • 42,512Thanks
    soolin
    dispatch times and sales
    • #1
    • 20th Jan 18, 9:47 AM
    dispatch times and sales 20th Jan 18 at 9:47 AM
    I've seen a few discussions on other boards about whether having the ebay premium service logo on items helps to sell, or whether the TRS malarkey is a waste of time and I was always undecided about the effect it had on my sales.

    Due to work and not wanting to get up at silly O clock to print my labels I have been extending my dispatch time to 2 or 3 days since Christmas, and then switching back to 1 day when I know I can make the Post office daily. For me in these past 2 and a bit weeks it has made a noticeable difference, as soon as I switch to 1 day dispatch and show the premium service logo my sales tend to increase three fold. Whether this is just a co incidence or not I obviously can't be sure but not having the logo seems to seriously affect my sales.

    It could just be that ebay are actively promoting the fast dispatch items in Best match, which is what they say they do or whether it is because buyers like to see the logo I don't know and would be interested in other people's experience.
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    • RFW
    • By RFW 22nd Jan 18, 1:17 PM
    • 8,576 Posts
    • 4,998 Thanks
    RFW
    Apart from the fact that I don't recall the last time I had a franked ebay parcel - (probably because I tend to use only business sellers who use online labels) this discussion does throw up some other interesting points.

    I do have a Crown Post office that is open on a Sunday and on occasions I used to take post to be dropped off and receipted on Sunday thinking that my buyers would benefit, especially if I wasn't going to be able to get to the PO on a Monday. I assumed that buyers would think that was a good thing for a seller to have done, I never realised it made me look like a liar if it showed as dispatched on that date. Perhaps this shows that as sellers what we sometimes think is good customer service could easily count against us!
    Originally posted by soolin
    I use franking, it doesn't necessarily save me money but certainly saves me time, especially when dropping off. Most of my sales go via Amazon fulfillment so stuff I send myself can be quite erratic.

    As for anyone being bothered when an item is despatched, most buyers will only care about that if it's late. I bought a fair amount of stuff around Christmas online as I was too busy to go out shopping. I only noticed despatch days on ones that made me say "Blimey, I bought that a week ago, what've they been doing with it?".

    If I buy something on a Friday I expect it on Tuesday at the earliest. If I get it on a Monday I'll be pleased, if I haven't got it by Thursday I'll be checking if it's been marked as despatched.

    The easiest way to make sure I'm not printing orders out twice is to mark them as despatched (both on Amazon and Ebay). On Ebay you used to be able to personalise despatch emails and I had on them that items were getting ready to be despatched.
    .
    • Camman123
    • By Camman123 9th Feb 18, 9:36 AM
    • 17 Posts
    • 1 Thanks
    Camman123
    In my opinion, a faster dispatch makes the world of difference from a buyers perspective. It's why services like Prime are so successful. Sure the music and videos are nice, but let's be honest, most people pay for that service because it allows for next day delivery. There are contributing factors to eBay as well which determine listing positions. I'm pretty certain the fast and free is a positive factor.
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