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  • FIRST POST
    • jaymoe
    • By jaymoe 13th Jan 18, 8:40 PM
    • 172Posts
    • 214Thanks
    jaymoe
    Sky signal problem
    • #1
    • 13th Jan 18, 8:40 PM
    Sky signal problem 13th Jan 18 at 8:40 PM
    Not really getting answers from Sky so I thought i'd see if anyone here can shed some light. Have noticed on certain channels I am getting a problem with the dish and the signal. I have noticed the channels where the signal struggles is with BBC ITV Channels 4 and 5 but if I go onto a sky channel i.e Atlantic, Sky One etc its fine. Why are the "Terrestrial" channels struggling while all the others are fine.
Page 1
    • nickcc
    • By nickcc 13th Jan 18, 9:10 PM
    • 1,734 Posts
    • 759 Thanks
    nickcc
    • #2
    • 13th Jan 18, 9:10 PM
    • #2
    • 13th Jan 18, 9:10 PM
    All channels are digital so it looks like youre dish is out of alignment.
    • jaymoe
    • By jaymoe 13th Jan 18, 9:23 PM
    • 172 Posts
    • 214 Thanks
    jaymoe
    • #3
    • 13th Jan 18, 9:23 PM
    • #3
    • 13th Jan 18, 9:23 PM
    Thank you for getting back to me. The alignment is what I was thinking but it seems strange that its only the terrestial channels that have the issue whereas the other "sky" channels have no fault at all. I am not that tech savvy so just assumed the signal for all the channels came from the same way
    • exiled_red
    • By exiled_red 13th Jan 18, 9:52 PM
    • 232 Posts
    • 155 Thanks
    exiled_red
    • #4
    • 13th Jan 18, 9:52 PM
    • #4
    • 13th Jan 18, 9:52 PM
    You get different groups of channels from different satellites I think a lot of the traditionally terrestrial channels come from the same satellite so it could be that the dish isn't well aligned for that one which is why you aren't getting those signals
    • Lorian
    • By Lorian 13th Jan 18, 10:04 PM
    • 4,193 Posts
    • 2,324 Thanks
    Lorian
    • #5
    • 13th Jan 18, 10:04 PM
    • #5
    • 13th Jan 18, 10:04 PM
    Press Services on the remote
    Select Settings
    Go across to Signal
    what are all the signal strength and qualitys shown?
    • jaymoe
    • By jaymoe 13th Jan 18, 10:10 PM
    • 172 Posts
    • 214 Thanks
    jaymoe
    • #6
    • 13th Jan 18, 10:10 PM
    • #6
    • 13th Jan 18, 10:10 PM
    The bar is about 75%
    • Lorian
    • By Lorian 13th Jan 18, 10:11 PM
    • 4,193 Posts
    • 2,324 Thanks
    Lorian
    • #7
    • 13th Jan 18, 10:11 PM
    • #7
    • 13th Jan 18, 10:11 PM
    just one bar?
    • jaymoe
    • By jaymoe 13th Jan 18, 10:16 PM
    • 172 Posts
    • 214 Thanks
    jaymoe
    • #8
    • 13th Jan 18, 10:16 PM
    • #8
    • 13th Jan 18, 10:16 PM
    There were two signal strength bars and both were 75%
    • Le_Kirk
    • By Le_Kirk 14th Jan 18, 12:50 PM
    • 2,278 Posts
    • 1,168 Thanks
    Le_Kirk
    • #9
    • 14th Jan 18, 12:50 PM
    • #9
    • 14th Jan 18, 12:50 PM
    There should be signal strength and signal quality. When I had a similar problem to you (a few years ago) it was trees! It was fine in winter but when the trees were in full leaf, I used to get pixilation. I moved my dish across the garden to avoid all the trees.
    • neilmcl
    • By neilmcl 14th Jan 18, 1:22 PM
    • 10,409 Posts
    • 7,342 Thanks
    neilmcl
    ^This. Unless you have an old sky box with a single input you should have 2 sets of input settings - Signal Strength, Signal Quality and Lock Indicator.
    • HoofeHearted
    • By HoofeHearted 14th Jan 18, 3:04 PM
    • 2,501 Posts
    • 1,307 Thanks
    HoofeHearted
    I believe Signal Quality is a better indication that Signal Strength.

    I had a similar problem some years ago. Some channels ok some not so good.
    I deduced that the 'bad' channels were all on a particular polarization. Horizontal as opposed to Vertical.

    I changed the LNB and all channels were ok.

    Check this out for further reading.
    https://www.radioandtelly.co.uk/lnb.html
    • Colin_Maybe
    • By Colin_Maybe 15th Jan 18, 10:29 AM
    • 1,503 Posts
    • 635 Thanks
    Colin_Maybe
    Definitely a dish issue, the channels are broadcast in groups at differing frequencies/power/polarisation and the channels you've lost are all around the same point in the frequency spectrum, the Sky channels are higher up.

    https://www.lyngsat.com/packages/Sky-UK.html lists the channels in groups so you can see the ones you've lost are near each other.

    You need to re-align the dish as 75% on both isn't anywhere close to being good enough.

    http://www.uksatellitehelp.co.uk/2007/08/01/the-perfect-satellite-dish-alignment-a-how-to-guide/
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