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  • FIRST POST
    • sybee
    • By sybee 13th Jan 18, 3:10 PM
    • 2Posts
    • 0Thanks
    sybee
    Half parked in bay full of snow across designated lines
    • #1
    • 13th Jan 18, 3:10 PM
    Half parked in bay full of snow across designated lines 13th Jan 18 at 3:10 PM
    Hi all,

    I've been reading the sticky and sample cases etc. - this is really great info.

    I'm hoping for a steer now again on my case as I attempt to combat this PCN from UKPC on a shopping park with around 20 stores.
    I had parked in a bay which was half full of snow, so I was not completely within the lines of the bay, and got a PCN citing "Not parked correctly within the markings of the bay or space." within the hour I was there.
    I did make purchases on the day and have receipts.

    Before finding this website, I'd already spoke with the shopping park manager about this and although initially they agreed this was harsh and was going to get this revoked, when ringing back to confirm this was complete, has now said UKPC want to pursue this and I have to take this up with them.
    He then started citing the number of signs on the site (56) and started to sound like a UKPC attendant, which concerns me. I did explain as the shopping park, they have the power to revoke this regardless of what UKPC want to do. But they did not want to know.

    This turn around in the decision to help and revoke has cost me a number of days of my payment period, I am today on day 14.

    My next step is to go to each of the stores and speak to the store manager in person along with the following letter. I'd appreaciate a sanity check on the content and the plan to do this. (it's based on one I've read here.)

    ------------------------------------------------

    OFFICIAL COMPLAINT ABOUT UKPC, AS AGENTS FOR WARWICKSHIRE SHOPPING PARK

    I am forced to make an official complaint to you because the actions of your agent, UKPC, are upsetting, intimidatory and will drive away genuine <storename> customers in the long run. You can no doubt guess that we have received a windscreen parking charge notice purporting to mimic a 'parking ticket' from UKPC.

    On Saturday 30th December, we took our daughters shopping as they wished to spend some of the money they had received as Christmas presents. We parked in an end bay, but as this was half filled with snow and ice, we could not completely park within the designated lines of that bay. My eldest daughter browsed Outfit and then went on to H&M. My youngest daughter wished to buy a Netball, as she had received a netball post as a Christmas present. We went to DW Sports Fitness, where she liked and purchased a netball from this store (see receipt below). We then went onto Costa Coffee purchasing 2 coffees (for us) and 2 hot chocolates for the girls (receipt below), before returning to the car. To our complete shock we had a parking charge notice on the cars windscreen citing reasonable cause to believe we had breached parking terms and conditions due to “not parking correctly within the markings of the bay or space."
    We are now expected to have to explain our actions to a third party private company who we had no contract with, and who are demanding a lot of money (£100) from us – which I think is totally unacceptable.

    We are very upset and increasingly angry about this entire episode. After an enjoyable Christmas, our decision to shop at this shopping park has now left a nasty taste in the mouth. Our family is horrified that Warwickshire shopping park, and in turn, <storename> can allow such a notorious firm to harass customers on your behalf.
    I am aware that other customers were also receiving parking charge notices at end bays filled with snow, which I can only assume will be the same reason. A number of customers were commenting about this behaviour as they walked past these vehicles, one referring to this act as “disgusting”.

    I have researched the matter and intend to escalate my challenge against UKPC to the independent stage (Parking on Private Land Appeals). However, I am giving <storename> the chance to quash the fake PCN once and for all because I feel you need to know that you and your agents are alienating genuine customers due to UKPC's zero-tolerance policy.

    Well before renewing your contracts with UKPC when the time comes, might I just suggest you take time to read and digest the implications to other Retailers, Supermarkets & customers, and the picture painted of UKPC’s aggressive business practices.

    Notwithstanding what UKPC may well have to say on the matter, no doubt involving spin about their firm 'being members of the BPA Approved Operator Scheme' (in reality, merely trade body 'club membership' which enables them to buy registered keeper data and certainly does not 'regulate' their industry) I would also respectfully suggest <storename> should research the company you are associating with - in truth, UKPC have a terrible online reputation and sue customers over minor 'infringements' without referral to their clients, like yourselves, who may still naively believe that their agenda is 'parking management'.

    I would welcome your own view on this harassment and hope you see fit to ensure that UKPC cancel the 'ticket' forthwith. My research about this matter has revealed that in some cases, stores do cancel tickets for genuine customers which has helped to restore my faith a little, albeit tempered with frustration that <storename> are allowing such an aggressive agent to have free reign to intimidate customers for their own profit, at your (and your customers') own expense.

    yours,

    Mr x

    (UKPC “Parking charge” ref: xxxxxxxxxxx)

    This then contains 2 pictures of our car (with reg) parked alongside the snow in the bay. Another customers car from the same day (with reg anonymised) with a windscreen PCN and snow in the bay. And receipts for DW sports and Costa.



    I also took a few other pictures of the half filled snow bays without cars parked, but have not included.



    --------------------------------------------------

    I'll also email HO for these 20 companies where I can find contact details.
    I'll appeal on day 26 to UKPC using their website for the POPLA ref.

    Is this letter and approach ok?

    Thanks in advance :-)
Page 1
    • The Deep
    • By The Deep 13th Jan 18, 3:20 PM
    • 7,657 Posts
    • 6,734 Thanks
    The Deep
    • #2
    • 13th Jan 18, 3:20 PM
    • #2
    • 13th Jan 18, 3:20 PM
    Write some bad stuff on their Facebook page
    You never know how far you can go until you go too far.
    • Umkomaas
    • By Umkomaas 13th Jan 18, 3:24 PM
    • 16,357 Posts
    • 25,452 Thanks
    Umkomaas
    • #3
    • 13th Jan 18, 3:24 PM
    • #3
    • 13th Jan 18, 3:24 PM
    This turn around in the decision to help and revoke has cost me a number of days of my payment period, I am today on day 14.
    Forget the ‘payment period’. Are you seriously considering paying them - and don’t tell us you want to take advantage of their ‘reduced amount’ opportunity!

    Wait until day 25/26 from the day immediately following the parking event, then send the blue text initial appeal from the NEWBIES FAQ sticky, post #1. Then await their rejection, getting your POPLA Code, where, with help from the forum, you can get this killed off.

    Meanwhile continue with your complaints to the retail park and retailers.
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • sybee
    • By sybee 13th Jan 18, 3:45 PM
    • 2 Posts
    • 0 Thanks
    sybee
    • #4
    • 13th Jan 18, 3:45 PM
    • #4
    • 13th Jan 18, 3:45 PM
    No I wasn't considering paying at a "discount"!
    Just info.

    Cheers
    • beamerguy
    • By beamerguy 13th Jan 18, 4:54 PM
    • 6,747 Posts
    • 8,740 Thanks
    beamerguy
    • #5
    • 13th Jan 18, 4:54 PM
    • #5
    • 13th Jan 18, 4:54 PM
    UKPC will persue anyone because they are scammers.

    I assume they have provided pictures showing the snow covered
    white line.

    WARNING ABOUT UKPC ????
    They were banned by the DVLA for 3 months because they
    faked pictures.
    Stupidly, the DVLA failed to give them a lifetime ban
    for fraud.

    The moral here is to check everything these bad boys do

    By the way, sounds like the Shopping car park manager could
    well be on commission
    Last edited by beamerguy; 13-01-2018 at 5:21 PM.
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • Coupon-mad
    • By Coupon-mad 13th Jan 18, 5:14 PM
    • 52,907 Posts
    • 66,430 Thanks
    Coupon-mad
    • #6
    • 13th Jan 18, 5:14 PM
    • #6
    • 13th Jan 18, 5:14 PM
    The 'delay the registered keeper appeal until day 26' tactic was dreamed up especially with UKPC in mind(!), so don't step away from that tried & tested procedure. Nine times out of ten, or more, posters then get no NTK, and that's 100% win!
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

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