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  • FIRST POST
    • GINA217
    • By GINA217 13th Jan 18, 11:24 AM
    • 1Posts
    • 0Thanks
    GINA217
    BT Broadband
    • #1
    • 13th Jan 18, 11:24 AM
    BT Broadband 13th Jan 18 at 11:24 AM
    OMG if anyone wants to get Broadband from BT - DON’T, been with them over 15 years and my B.B. went down between Christmas and New Year, first call for anyone employed was for today, so 2 weeks later, I waited for someone to come to be today, then first call “yes they are coming give them to 9am”, second call “oh it wasn’t booked properly so can’t do it till next Saturday”

    Now three weeks no internet and used phone data and been told will not be reimbursed for that either. So Customer Services now less than 0%.

    Sorry forgot to advised been on phone to them for over 4 hours all in all. So save yourself from the frustration and go hit your head against a wall as you will end up with the same pain. Go with any other supplier as though their customer service is also crap you will save some money.

    Very frustrated BT loyal (until now), customer
Page 1
    • Browntoa
    • By Browntoa 13th Jan 18, 11:40 AM
    • 32,222 Posts
    • 37,925 Thanks
    Browntoa
    • #2
    • 13th Jan 18, 11:40 AM
    • #2
    • 13th Jan 18, 11:40 AM
    I'll point out at this point that apart from virgin media you will still be reliant on Openreach to provide it or fix the faults and suffer the same delays as with BT ( BT has no control over Openreach , it's independent )

    Weathers been bad so probably MBOR declared (matters beyond our reasonable control) and backlog of faults and cancelled jobs .

    I do agree that talking to customer service is a nightmare , phone back and say "complaint" when asked what you are calling about
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
    • onomatopoeia99
    • By onomatopoeia99 13th Jan 18, 12:21 PM
    • 3,774 Posts
    • 8,423 Thanks
    onomatopoeia99
    • #3
    • 13th Jan 18, 12:21 PM
    • #3
    • 13th Jan 18, 12:21 PM
    I'll point out at this point that apart from virgin media you will still be reliant on Openreach to provide it or fix the faults and suffer the same delays as with BT ( BT has no control over Openreach , it's independent )
    Originally posted by Browntoa
    Though with certain other ISPs their staff are competent and book the appointments properly.
    INTP, nerd, libertarian and scifi geek.
    Home is where my books are.
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