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  • FIRST POST
    • HurdyGurdy
    • By HurdyGurdy 12th Jan 18, 9:55 PM
    • 831Posts
    • 3,053Thanks
    HurdyGurdy
    Overcharged by Sky since November 16
    • #1
    • 12th Jan 18, 9:55 PM
    Overcharged by Sky since November 16 12th Jan 18 at 9:55 PM
    My daughter cancelled Sky TV in November 2016 but stayed with them for broadband (absolutely rubbish speeds).

    Today she has contacted them (again!) asking if they can improve the broadband speed. They have offered her an upgrade to fibre for an extra £1.01 per month. She's keen to take it.

    However, during the course of the conversation with them, it transpired that they have been charging her £10 a month for the Sky+ box that she hasn't had since November 16. She has been using Amazon TV, Now TV, but not watching Sky. (not sure she's even still got it).

    Anyway, Sky have said that they won't refund her the charges for the Sky+ box, because she should have noticed that she was still being charged for it. As a gesture of goodwill instead, they will waive the fibre connection fee (£10, I think she said)

    Now, granted, it is her own fault for not being on top of what she was paying out each month, but do you think that what Sky are proposing is reasonable, or should she be pushing them to refund the money she's paid for a box she's not had?
    Last edited by HurdyGurdy; 12-01-2018 at 9:59 PM.
Page 1
    • mije1983
    • By mije1983 12th Jan 18, 10:04 PM
    • 2,640 Posts
    • 18,432 Thanks
    mije1983
    • #2
    • 12th Jan 18, 10:04 PM
    • #2
    • 12th Jan 18, 10:04 PM
    The £10 a month will be to retain the pause/rewind/record features etc of the box, not for watching Sky.

    Get her to check back for the email from Sky concerning the TV cancellation. It should say whether she has opted to keep the Sky+ features.

    Without any evidence, it will probably be a he said/she said situation.

    • Moneyineptitude
    • By Moneyineptitude 12th Jan 18, 10:34 PM
    • 19,146 Posts
    • 10,313 Thanks
    Moneyineptitude
    • #3
    • 12th Jan 18, 10:34 PM
    • #3
    • 12th Jan 18, 10:34 PM
    Now, granted, it is her own fault
    Originally posted by HurdyGurdy
    That is the crux of the matter. I'd therefore accept whatever "goodwill" gesture which Sky offer..
    • Colin_Maybe
    • By Colin_Maybe 13th Jan 18, 9:51 AM
    • 1,522 Posts
    • 641 Thanks
    Colin_Maybe
    • #4
    • 13th Jan 18, 9:51 AM
    • #4
    • 13th Jan 18, 9:51 AM
    If they can't find any evidence such as an email then try a letter to the complaints team in Edinburgh :-

    https://www.sky.com/help/articles/how-to-make-a-complaint
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