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  • FIRST POST
    • aardvaak
    • By aardvaak 12th Jan 18, 3:49 PM
    • 4,286Posts
    • 1,911Thanks
    aardvaak
    Kaspersky Renewal
    • #1
    • 12th Jan 18, 3:49 PM
    Kaspersky Renewal 12th Jan 18 at 3:49 PM
    I am trying to renew my Kaspersky Anti Virus previously given by Barclays now offered by Kaspersky at a reduced rate for Barclays Customers.

    I still have 27 days to run on my old licence and the other day a message came up saying renew now without loosing ang remaing time which I did - - now to be told vby Kaspersky that the new code was activated & running along side my existing one (however they have now refunded this)

    They say I have to wait 27 days to expiry of old licence and click on the link in their email as opposed to follow the renew now link on Kaspersky page even though they both do the same thing.

    On the renew page there is a default in the shopping cart with Auto Renewal Plan on and also another optoion saying Extended Download Service that you have to add both with the same reduced price.

    I am getting conflicting answers from Kaspersky Support as what to do.

    What is the difference between these two options?

    Do I have to use the email link or on screen?

    In the past with Barclays I have clicked renew at about this time in old licence period then adding on expiry day.

    Kaspersky say I can also bank a code to activate new code on expiry of old code.

    So what do I do - Are there any other Barclays Customers with this problem?
Page 1
    • Le_Kirk
    • By Le_Kirk 12th Jan 18, 4:06 PM
    • 2,294 Posts
    • 1,186 Thanks
    Le_Kirk
    • #2
    • 12th Jan 18, 4:06 PM
    • #2
    • 12th Jan 18, 4:06 PM
    If you are using Windows 10, why not just ditch Kaspersky and use Windows Defender.
    • aardvaak
    • By aardvaak 12th Jan 18, 4:52 PM
    • 4,286 Posts
    • 1,911 Thanks
    aardvaak
    • #3
    • 12th Jan 18, 4:52 PM
    • #3
    • 12th Jan 18, 4:52 PM
    If you are using Windows 10, why not just ditch Kaspersky and use Windows Defender.
    Originally posted by Le_Kirk
    I am using Windows 10 but consider Kaspersky a better product
    Last edited by aardvaak; 12-01-2018 at 5:09 PM.
    • aardvaak
    • By aardvaak 12th Jan 18, 11:40 PM
    • 4,286 Posts
    • 1,911 Thanks
    aardvaak
    • #4
    • 12th Jan 18, 11:40 PM
    • #4
    • 12th Jan 18, 11:40 PM
    Any ideas anyone?
    • EveryWhere
    • By EveryWhere 13th Jan 18, 5:02 AM
    • 132 Posts
    • 51 Thanks
    EveryWhere
    • #5
    • 13th Jan 18, 5:02 AM
    • #5
    • 13th Jan 18, 5:02 AM
    Reading your post gives me a headache. What a muddle.

    You don't want to choose Auto-Renewal, nor Extended Download.

    When they offer the £4.99 renewal, accept if you want.

    I don't understand why you start thread after thread on the same subject but don't listen anyway.
    • JJ Egan
    • By JJ Egan 13th Jan 18, 10:17 AM
    • 10,072 Posts
    • 4,169 Thanks
    JJ Egan
    • #6
    • 13th Jan 18, 10:17 AM
    • #6
    • 13th Jan 18, 10:17 AM
    Post is so confusing .
    BB online your account security is/ was the way to renew .
    Renewing via Kaspersky is not the BB offer .
    • aardvaak
    • By aardvaak 13th Jan 18, 5:20 PM
    • 4,286 Posts
    • 1,911 Thanks
    aardvaak
    • #7
    • 13th Jan 18, 5:20 PM
    • #7
    • 13th Jan 18, 5:20 PM
    Reading your post gives me a headache. What a muddle.

    You don't want to choose Auto-Renewal, nor Extended Download.

    When they offer the £4.99 renewal, accept if you want.

    I don't understand why you start thread after thread on the same subject but don't listen anyway.
    Originally posted by EveryWhere
    You hav'nt answered or helped with any of the questions

    As for:-

    I don't understand why you start thread after thread on the same subject but don't listen anyway

    Not true and what other thread?
    Last edited by aardvaak; 13-01-2018 at 5:27 PM.
    • aardvaak
    • By aardvaak 13th Jan 18, 5:23 PM
    • 4,286 Posts
    • 1,911 Thanks
    aardvaak
    • #8
    • 13th Jan 18, 5:23 PM
    • #8
    • 13th Jan 18, 5:23 PM
    Post is so confusing .
    BB online your account security is/ was the way to renew .
    Renewing via Kaspersky is not the BB offer .
    Originally posted by JJ Egan
    I think Kasperky support are getting confused by conflicting advice by
    different staff on chat.

    I know it it not barclays offering it they have for reasons best known to themselves withdrawn it for everyone - the offer is a reduced renewal offer to existing users through barclays - Kaspersky are offering it to keep loyal users.
    • JJ Egan
    • By JJ Egan 13th Jan 18, 5:38 PM
    • 10,072 Posts
    • 4,169 Thanks
    JJ Egan
    • #9
    • 13th Jan 18, 5:38 PM
    • #9
    • 13th Jan 18, 5:38 PM
    <I know it it not barclays offering it>

    Yes that's why i put was in my reply .
    I renewed mine in advance through BB but it was end of November .
    To renew through Kaspersky the price is £59-99 for Total Security .
    Cheaper to pick up last years licence on the web .
    • aardvaak
    • By aardvaak 13th Jan 18, 5:49 PM
    • 4,286 Posts
    • 1,911 Thanks
    aardvaak
    <I know it it not barclays offering it>

    Yes that's why i put was in my reply .
    I renewed mine in advance through BB but it was end of November .
    To renew through Kaspersky the price is £59-99 for Total Security .
    Cheaper to pick up last years licence on the web .
    Originally posted by JJ Egan
    I don't understand why you start thread after thread on the same subject but don't listen anyway

    No it is not £59.99p through Kaspersky - when I click on 'Renew now' it gives the reduced option of £4.99p and that is direct with Kaspersky

    What is the difference between Electronic Auto Renew and Extended Download service both have the same price?
    Last edited by aardvaak; 13-01-2018 at 5:51 PM.
    • JJ Egan
    • By JJ Egan 14th Jan 18, 10:15 AM
    • 10,072 Posts
    • 4,169 Thanks
    JJ Egan
    So you are calling me a liar .
    If i click on Kaspersky from BB and go to renew that is the price .Why else would i bother to do it when i have over a year left on subscription .


    Neither do i understand what the following has to do with me or any of my posts .
    <I don't understand why you start thread after thread on the same subject but don't listen anyway >
    • EveryWhere
    • By EveryWhere 14th Jan 18, 11:31 AM
    • 132 Posts
    • 51 Thanks
    EveryWhere
    You hav'nt answered or helped with any of the questions

    As for:-

    I don't understand why you start thread after thread on the same subject but don't listen anyway

    Not true and what other thread?
    Originally posted by aardvaak
    This other thread
    In addition, you have posted on yet another thread on the same subject.
    I can see that you were advised that you could purchase a 12 month licence for KIS 2017/18 for under £4.
    You ignored that advice and have started yet another thread.
    On this thread you have been advised not to select Auto-Renew and Extended Download and yet you are still asking about it.
    You don't take good advice.
    • aardvaak
    • By aardvaak 14th Jan 18, 3:57 PM
    • 4,286 Posts
    • 1,911 Thanks
    aardvaak
    This other thread
    In addition, you have posted on yet another thread on the same subject.
    I can see that you were advised that you could purchase a 12 month licence for KIS 2017/18 for under £4.
    You ignored that advice and have started yet another thread.
    On this thread you have been advised not to select Auto-Renew and Extended Download and yet you are still asking about it.
    You don't take good advice.
    Originally posted by EveryWhere
    If I don't "select Auto-Renew and Extended Download" what should I select?
    • dipsomaniac
    • By dipsomaniac 14th Jan 18, 4:08 PM
    • 5,648 Posts
    • 2,149 Thanks
    dipsomaniac
    If I don't "select Auto-Renew and Extended Download" what should I select?
    Originally posted by aardvaak
    if it was my pc i would uninstall the 3rd party av and let microsoft protect its own os. not sure why you think the 3rd party av is a better product.
    Last edited by dipsomaniac; 14-01-2018 at 4:11 PM.
    "The Holy Writ of Gloucester Rugby Club demands: first, that the forwards shall win the ball; second, that the forwards shall keep the ball; and third, the backs shall buy the beer." - Doug Ibbotson
    • aardvaak
    • By aardvaak 14th Jan 18, 9:56 PM
    • 4,286 Posts
    • 1,911 Thanks
    aardvaak
    if it was my pc i would uninstall the 3rd party av and let microsoft protect its own os. not sure why you think the 3rd party av is a better product.
    Originally posted by dipsomaniac
    why would you think microsoft av is a better product.it is american?
    • inglorius
    • By inglorius 14th Jan 18, 10:00 PM
    • 158 Posts
    • 29 Thanks
    inglorius
    Have you considered using Avast?
    • dipsomaniac
    • By dipsomaniac 15th Jan 18, 8:11 AM
    • 5,648 Posts
    • 2,149 Thanks
    dipsomaniac
    why would you think microsoft av is a better product.it is american?
    Originally posted by aardvaak
    i thought the cold war ended in the early 90's
    "The Holy Writ of Gloucester Rugby Club demands: first, that the forwards shall win the ball; second, that the forwards shall keep the ball; and third, the backs shall buy the beer." - Doug Ibbotson
    • RumRat
    • By RumRat 15th Jan 18, 11:15 AM
    • 2,609 Posts
    • 1,456 Thanks
    RumRat
    i thought the cold war ended in the early 90's
    Originally posted by dipsomaniac
    You were misled....
    Drinking Rum before 10am makes you
    A PIRATE
    Not an Alcoholic...!
    • barak
    • By barak 15th Jan 18, 11:43 AM
    • 1,237 Posts
    • 451 Thanks
    barak
    Have you considered using Avast?
    Originally posted by inglorius
    That's exactly what I've done - for the time being at least - in conjunction with ZoneAlarm firewall, which has been the most recommended stand-alone firewall for decades.

    I'm told that Kaspersky no longer has its own firewall but defaults to MS, although that isn't apparent from anywhere I could see.
    ".....where it is corrupt, purge it....."
    • cajef
    • By cajef 15th Jan 18, 4:42 PM
    • 4,628 Posts
    • 3,683 Thanks
    cajef
    I'm told that Kaspersky no longer has its own firewall but defaults to MS,
    Originally posted by barak
    I understand that that is only the free version, I have just installed KIS 2018 on a new computer and it certainly has its own Firewall.
    I used to have a handle on life, but it broke.
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