Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

    • flash22333
    • By flash22333 11th Jan 18, 1:56 PM
    • 2Posts
    • 0Thanks
    Cash Advance charge through using PayPal
    • #1
    • 11th Jan 18, 1:56 PM
    Cash Advance charge through using PayPal 11th Jan 18 at 1:56 PM
    I've come across an unusual problem & am looking for some advice on how to proceed. I allowed my home insurance provider to auto-renew my policy and take my annual premium from my credit card via PayPal as I had paid my last years premium online using the same channel, (i.e. using PayPal to pay from my credit card). Upon checking my credit card statement I noticed that I had been issued with a cash advance charge relating to the payment my insurers had taken for this years premium. I immediately called my CC provider who assured me the charge was valid as the Insurance company had requested cash. Upon ringing the Insurance company they assured me that they had taken the payment the same way it was taken last time so there should be no difference in the method. PayPal have also told me that there is no difference between last years & this years payment yet I am sitting with this charge through no fault of my own other than to let my cover auto renew. I feel like i'm banging my head against a wall trying to get someone to own up to this discrepancy. has anyone else encountered this situation and come to a successful resolution?
Page 1
    • tastyhog
    • By tastyhog 11th Jan 18, 2:15 PM
    • 339 Posts
    • 555 Thanks
    • #2
    • 11th Jan 18, 2:15 PM
    • #2
    • 11th Jan 18, 2:15 PM
    if paypal processed the payment as a balance topup instead of a card transaction then you will be charged a cash advance fee, much in the same way as if a shop processes a gift card purchase in a certain way you'll be charged a cash advance fee from your card.

    what does it say in the paypal transaction details? doe it say the payment was direct to the insurer, or is there a transfer to paypal, and then a payment to the insurer out of a paypal balance

    but this has nothing to do with the insurer, it's about how paypal themselves have requested the money from your card.
    • flash22333
    • By flash22333 11th Jan 18, 5:21 PM
    • 2 Posts
    • 0 Thanks
    • #3
    • 11th Jan 18, 5:21 PM
    • #3
    • 11th Jan 18, 5:21 PM
    Not much that gives any indication of how it was paid, just that it was a 'Pre-approved Payment' from my credit card to the insurer
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,636Posts Today

8,590Users online

Martin's Twitter