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  • FIRST POST
    • RiccyGonzalez
    • By RiccyGonzalez 11th Jan 18, 9:21 AM
    • 5Posts
    • 0Thanks
    RiccyGonzalez
    Unsolicited Refund of Fees x 3??
    • #1
    • 11th Jan 18, 9:21 AM
    Unsolicited Refund of Fees x 3?? 11th Jan 18 at 9:21 AM
    Can someone shed some light on this. I called up my BS (Nationwide) to complain about a transaction charge they had levied that I deemed unfair and the lady agreed to refund etc, this may or may not be connected, however I have now noticed that one of my other accounts has been credited 3 times by £13 each time. The transactions are labelled "Monthly Account Fee Refund" which is pretty clear, but before I go to the bank and ask these questions can anyone tell me:
    a) why all of a sudden have they credited me without me asking?
    b) why three?
    c) why not more? After all if I'm due a refund it can't just be for the last three months can it?
    d) should I pursue them for the rest?
Page 1
    • RiccyGonzalez
    • By RiccyGonzalez 11th Jan 18, 9:24 AM
    • 5 Posts
    • 0 Thanks
    RiccyGonzalez
    • #2
    • 11th Jan 18, 9:24 AM
    • #2
    • 11th Jan 18, 9:24 AM
    I've just looked back and it seems that in October the fee went up from £10 to £13. I wonder if this is a mistake in that they haven't notified me properly or something?
    • Gary_Dexter
    • By Gary_Dexter 11th Jan 18, 2:16 PM
    • 375 Posts
    • 211 Thanks
    Gary_Dexter
    • #3
    • 11th Jan 18, 2:16 PM
    • #3
    • 11th Jan 18, 2:16 PM
    Ask Nationwide

    Only they can tell you why
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