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  • FIRST POST
    • JoTo
    • By JoTo 10th Jan 18, 5:17 PM
    • 3Posts
    • 0Thanks
    JoTo
    Claiming on old accounts
    • #1
    • 10th Jan 18, 5:17 PM
    Claiming on old accounts 10th Jan 18 at 5:17 PM
    How can you try to claim PPI on old accounts that are now closed?
    I had a car loan with black horse, a store card with Burtons and a cc with capital one but donít have any paperwork.
    These accounts have been settled for about 10 years.
    Amy help would be greatly appreciated!!
Page 1
    • dunstonh
    • By dunstonh 10th Jan 18, 5:58 PM
    • 90,406 Posts
    • 57,190 Thanks
    dunstonh
    • #2
    • 10th Jan 18, 5:58 PM
    • #2
    • 10th Jan 18, 5:58 PM
    How can you try to claim PPI on old accounts that are now closed?
    Exactly the same way as you would if they were still open.

    I had a car loan with black horse, a store card with Burtons and a cc with capital one but don’t have any paperwork.
    Car dealers were only regulated from Jan 2005. So, if its before then, you can knock that one off. The other two, you send your complaint to them giving as much relevant info as you can .
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • JoTo
    • By JoTo 10th Jan 18, 7:30 PM
    • 3 Posts
    • 0 Thanks
    JoTo
    • #3
    • 10th Jan 18, 7:30 PM
    • #3
    • 10th Jan 18, 7:30 PM
    Thanks for your reply.
    With regard to the car dealers comment, does this mean for policies taken out before 2005 or policies cleared before then?
    • -taff
    • By -taff 10th Jan 18, 8:32 PM
    • 7,336 Posts
    • 5,390 Thanks
    -taff
    • #4
    • 10th Jan 18, 8:32 PM
    • #4
    • 10th Jan 18, 8:32 PM
    If the policy was cleared before then, then it would have been taken out before then, yes?
    • JoTo
    • By JoTo 10th Jan 18, 9:30 PM
    • 3 Posts
    • 0 Thanks
    JoTo
    • #5
    • 10th Jan 18, 9:30 PM
    • #5
    • 10th Jan 18, 9:30 PM
    Yes it was taken out before 2005 but not cleared until about 2007/2008
    • Moneyineptitude
    • By Moneyineptitude 10th Jan 18, 9:41 PM
    • 19,127 Posts
    • 10,299 Thanks
    Moneyineptitude
    • #6
    • 10th Jan 18, 9:41 PM
    • #6
    • 10th Jan 18, 9:41 PM
    Yes it was taken out before 2005 but not cleared until about 2007/2008
    Originally posted by JoTo
    Only the date of the actual sale is pertinent. So pre-2005, any complaint you might make can be ignored by the seller.
    • sun73
    • By sun73 10th Jan 18, 10:10 PM
    • 375 Posts
    • 121 Thanks
    sun73
    • #7
    • 10th Jan 18, 10:10 PM
    claiming on old accounts
    • #7
    • 10th Jan 18, 10:10 PM
    How can you try to claim PPI on old accounts that are now closed?
    I had a car loan with black horse, a store card with Burtons and a cc with capital one but donít have any paperwork.
    These accounts have been settled for about 10 years.
    Amy help would be greatly appreciated!!
    Originally posted by JoTo
    With the Blackhorse loan, you will definitely need the account number, so they can search their archives. Burtons store card PPI complaints are handled by Santander if closed more than six years ago. If later then try NewDay.

    First thing to do is phone all of them and ask if they can locate your details on their systems. If nothing shows up try a DSAR and check old bank statements for direct debit payments to these lenders.
    • grcxdsoovedog1
    • By grcxdsoovedog1 11th Jan 18, 12:06 PM
    • 2 Posts
    • 0 Thanks
    grcxdsoovedog1
    • #8
    • 11th Jan 18, 12:06 PM
    • #8
    • 11th Jan 18, 12:06 PM
    Is there a limit on how far back you can go with the PPI claim? My husband had a loan with Lloyds in 1998, we have the reference number but no other paperwork (it was actually mentioned in a mortgage application around that time). Thanks.
    • Travelman
    • By Travelman 11th Jan 18, 1:26 PM
    • 9 Posts
    • 4 Thanks
    Travelman
    • #9
    • 11th Jan 18, 1:26 PM
    • #9
    • 11th Jan 18, 1:26 PM
    Years ago I had a Credit Card from Midland Bank [now known as HSBC]. I know that PPI was charged but I have no paperwork except the letter I wrote to Midland cancelling the Credit Card, quoting the Card number. I sent all these details, plus my current and past addresses to HSBC but they have repliaed saying that 'have been unable to trace you on our internal systems'.

    Where do I go from here? Or do I give up?
    • zx81
    • By zx81 11th Jan 18, 1:49 PM
    • 14,915 Posts
    • 15,760 Thanks
    zx81
    Where do I go from here? Or do I give up?
    Originally posted by Travelman
    Given the age of the account, option B would be my preferred choice.
    • sun73
    • By sun73 11th Jan 18, 7:01 PM
    • 375 Posts
    • 121 Thanks
    sun73
    claiming on old accounts
    Years ago I had a Credit Card from Midland Bank [now known as HSBC]. I know that PPI was charged but I have no paperwork except the letter I wrote to Midland cancelling the Credit Card, quoting the Card number. I sent all these details, plus my current and past addresses to HSBC but they have repliaed saying that 'have been unable to trace you on our internal systems'.

    Where do I go from here? Or do I give up?
    Originally posted by Travelman
    Yes, lots of banks quote that, or something similar "unable to trace you on our internal systems" or "due to the passage of time account details such as yours are unavailable" I've heard them all. Of course, any paperwork relating to your Midland Bank credit card will have been destroyed about six years after the account closed. The only information they probably still hold will be in the form of microfiche statements.

    For an older PPI complaint to succeed you need the account number, proof of payment, evidence that a policy existed and genuine reasons why it was mis-sold.

    I'm not saying the bank is lying, it might be that staff dealing with this sort of query genuinely don't know that microfiche records which contain copies of customer statements are rarely destroyed. It might get moved around in long term storage and forgotten about but not destroyed.

    One reason for this is, the process needed in order to delete information held in microfiche that is no longer required, could result in damaging data about another customer account which is still active.

    Having said all this there is very little anyone can do to rectify the situation, and many of us who had PPI in the 1990's and later will be unable to make a valid complaint. Although, I suppose its our fault in the first instance for not retaining the relevant paperwork.

    So, I'm sorry to say, you probably won't be able to take it any further with HSBC, unless you find more evidence, or someone with lots of clout forces the banks to proactively search their microfiche, as the FCA did with Clydesdale Bank in 2015.
    • Travelman
    • By Travelman 19th Jan 18, 10:07 PM
    • 9 Posts
    • 4 Thanks
    Travelman
    Thanks Sun73 for your constructive post. I will write back with a copy of the only Credit Card stateement I still possess and see what happens.

    The annoying this is that I am usually a stickley for keeping old paperwork [I still have to correspondence for buying my first house 45 years ago!] but regrettably in a pique of madness I shredded all my Midland Bank CC statements. Rgds.
    • sun73
    • By sun73 20th Jan 18, 9:11 PM
    • 375 Posts
    • 121 Thanks
    sun73
    Thanks Sun73 for your constructive post. I will write back with a copy of the only Credit Card stateement I still possess and see what happens.

    The annoying this is that I am usually a stickley for keeping old paperwork [I still have to correspondence for buying my first house 45 years ago!] but regrettably in a pique of madness I shredded all my Midland Bank CC statements. Rgds.
    Originally posted by Travelman
    Yes, regrettably, me too, with paperwork for other lenders, but its doubly annoying when the banks might actually still hold customer transactions in microfiche which they would rather not search unless forced to do so.
    • bettyboo71
    • By bettyboo71 21st Jan 18, 5:47 PM
    • 259 Posts
    • 380 Thanks
    bettyboo71
    Is there a limit on how far back you can go with the PPI claim? My husband had a loan with Lloyds in 1998, we have the reference number but no other paperwork (it was actually mentioned in a mortgage application around that time). Thanks.
    Originally posted by grcxdsoovedog1
    I succeeded with a Lloyds loan claim from 2005, and all I had was the original loan number.
    I also succeeded with a claim with MBNA for a credit card taken out in 1998, and didn't even have the card number.
    I used Resolver for both - their form is fairly short and simple, and I'd say it is definitely worth the few minutes it takes.
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