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  • FIRST POST
    • Sconeyj
    • By Sconeyj 10th Jan 18, 1:56 PM
    • 7Posts
    • 45Thanks
    Sconeyj
    NatWest 125 switch incentive
    • #1
    • 10th Jan 18, 1:56 PM
    NatWest 125 switch incentive 10th Jan 18 at 1:56 PM
    Just as I thought I'd exhausted every bank...up pops NatWest with a switch offer! 125 for switching, and no direct debits required. All you need to do is:
    • switch a non-NatWest account
    • deposit 1,500
    • log into online or mobile banking
    All before 16 March (although you need to apply for the account by 16 February).


    Happy days!
Page 60
    • federer
    • By federer 14th Feb 18, 8:19 PM
    • 164 Posts
    • 6 Thanks
    federer
    Yes, you will. You only have to apply by Friday.
    Originally posted by ValiantSon
    Thanks. Useful to know i have done what I had to do
    • Snakey
    • By Snakey 15th Feb 18, 8:09 PM
    • 1,035 Posts
    • 1,253 Thanks
    Snakey
    In case anyone else has this issue... take a book!
    This afternoon I was the least popular person in the bank.

    So I don't have a current passport or a driving licence, meaning Digidocs is no good for me. I was told to get a letter from HMRC, which I duly requested (it arrived two days after the old application expired, so I had to apply again) and take it in to the branch - having been reassured that this would still count as an online application.

    After half an hour and with about ten people in the queue behind me huffing and tutting and "oh, for goodness sake"ing, it turns out that apparently if it's an online application the branch staff have no way of accessing it, either to update it with ID approval or even just to look at what's there.

    Apparently there was an option within Digidocs to "Take ID to branch" which I should have clicked... I am sure there wasn't you know, just the three choices for passport, driving licence and EU ID card plus a "call me back" thing which I clicked in the absence of any other alternative. I sometimes feel my IQ leeching away when jumping through these hoops, but surely not to the extent that I would have failed to notice the exact option that I was hoping would be on there?

    Anyway, they took copies of my KYC and the reference numbers from my application and have put it in the post to somewhere (head office? I wasn't listening)... should be sorted out "early next week".

    With all the stuff in this thread about card readers and so on, I have a vision of this going right to the wire in terms of being able to pay in money and complete a switch in the next month. I was very close to not managing it with HSBC last year - let's see what happens with this one!
    • schiff
    • By schiff 15th Feb 18, 8:15 PM
    • 17,833 Posts
    • 9,183 Thanks
    schiff
    I suppose, on reflection, that it's worth going through hoops for the rewards that are on offer
    • Rafa3
    • By Rafa3 15th Feb 18, 9:47 PM
    • 3 Posts
    • 0 Thanks
    Rafa3
    The link for existing account holders, to switch appears to not be working. Have they removed the offer?
    • Frank121
    • By Frank121 15th Feb 18, 9:51 PM
    • 96 Posts
    • 41 Thanks
    Frank121
    The link for existing account holders, to switch appears to not be working. Have they removed the offer?
    Originally posted by Rafa3
    It's still working for me.

    https://www.natwest.com/apps/secure/applicationforms_dda/asp/form.asp?appid=896&CCF=Y
    • Sunnyday
    • By Sunnyday 15th Feb 18, 10:50 PM
    • 3,891 Posts
    • 34,008 Thanks
    Sunnyday
    The link for existing customers isn't working for me either, i did mine earlier and DH was just about to do his but is getting a page not found message :-(
    SD
    Planning on starting the GC again soon
    • twiglet98
    • By twiglet98 15th Feb 18, 11:08 PM
    • 796 Posts
    • 3,795 Thanks
    twiglet98
    This afternoon I was the least popular person in the bank.

    So I don't have a current passport or a driving licence, meaning Digidocs is no good for me. I was told to get a letter from HMRC, which I duly requested (it arrived two days after the old application expired, so I had to apply again) and take it in to the branch - having been reassured that this would still count as an online application.

    After half an hour and with about ten people in the queue behind me huffing and tutting and "oh, for goodness sake"ing, it turns out that apparently if it's an online application the branch staff have no way of accessing it, either to update it with ID approval or even just to look at what's there.

    Apparently there was an option within Digidocs to "Take ID to branch" which I should have clicked... I am sure there wasn't you know, just the three choices for passport, driving licence and EU ID card plus a "call me back" thing which I clicked in the absence of any other alternative. I sometimes feel my IQ leeching away when jumping through these hoops, but surely not to the extent that I would have failed to notice the exact option that I was hoping would be on there?

    Anyway, they took copies of my KYC and the reference numbers from my application and have put it in the post to somewhere (head office? I wasn't listening)... should be sorted out "early next week".

    With all the stuff in this thread about card readers and so on, I have a vision of this going right to the wire in terms of being able to pay in money and complete a switch in the next month. I was very close to not managing it with HSBC last year - let's see what happens with this one!
    Originally posted by Snakey
    I don't have any digital docs. Having done the application online, and chosen the switch date, I went back to the website to check what paper documents would be acceptable ID, then made an appointment at my local branch to take them in for verification - I took my 2017 Council Tax bill, and my paper driving licence. By the time I went to the branch I had received a letter to take with me, with my application number. I was given another letter in branch, confirming my sort code and account number, and the debit card and PIN arrived a couple of days later. All pretty straightforward, the switch is complete and I'm depositing the 1500 in a series of payments. I think all the boxes are ticked, time will tell!
    • aj_m
    • By aj_m 16th Feb 18, 11:25 AM
    • 7 Posts
    • 7 Thanks
    aj_m
    Using a VPN fixes the link problem if you are affected by it.
    • Rafa3
    • By Rafa3 16th Feb 18, 12:29 PM
    • 3 Posts
    • 0 Thanks
    Rafa3
    Thanks Frank121.

    The link on there website, was directing me to something different on there site.
    • derrick
    • By derrick 16th Feb 18, 1:51 PM
    • 6,987 Posts
    • 2,274 Thanks
    derrick
    Yes I switched, actually everything went perfectly until the problem with this bl**dy signature form

    I have spoken to them again and am told they do not know which form it is as there are loads of forms

    She is now going to contact my local branch and request they send out a paper form for me to send to Kent.
    Originally posted by derrick
    Well one week on and no paper form, as I was going into town I went to the local branch, (not to the one in the Welcome Letter email, as that was totally in the opposite direction), and filled in a signature form there, and they will send it in the internal mail, although not to the address requested on the original form but was told it will get to the right department.


    .
    Don`t steal - the Government doesn`t like the competition


    • roxy28
    • By roxy28 16th Feb 18, 2:16 PM
    • 654 Posts
    • 59 Thanks
    roxy28
    filled in a signature form there, and they will send it in the internal mail, although not to the address requested on the original form but was told it will get to the right department.


    .
    Originally posted by derrick
    Can you remember the full address requested on the original form.
    • derrick
    • By derrick 16th Feb 18, 2:34 PM
    • 6,987 Posts
    • 2,274 Thanks
    derrick
    Can you remember the full address requested on the original form.
    Originally posted by roxy28


    Chatham Maritime
    Chatham
    Kent
    ME4 4RT


    There is a Freepost address on this thread, but I don't know the post number.


    .
    Don`t steal - the Government doesn`t like the competition


    • binaryuniverse
    • By binaryuniverse 16th Feb 18, 2:52 PM
    • 569 Posts
    • 325 Thanks
    binaryuniverse
    Using a VPN fixes the link problem if you are affected by it.
    Originally posted by aj_m
    Are you really advocating the use of a VPN to access your bank?
    • MissG80
    • By MissG80 16th Feb 18, 4:51 PM
    • 18 Posts
    • 5 Thanks
    MissG80
    I got as far as entering my details then it kicked me back to the start and now it won't let me get any further than the 'Start Application' button.


    Did they switch it off and go home early on a Friday?
    • Mchambers
    • By Mchambers 16th Feb 18, 6:09 PM
    • 641 Posts
    • 212 Thanks
    Mchambers
    I got as far as entering my details then it kicked me back to the start and now it won't let me get any further than the 'Start Application' button.


    Did they switch it off and go home early on a Friday?
    Originally posted by MissG80
    Moan and ask for compensation,
    • ValiantSon
    • By ValiantSon 16th Feb 18, 6:52 PM
    • 725 Posts
    • 597 Thanks
    ValiantSon
    Moan and ask for compensation,
    Originally posted by Mchambers
    Here we go again....
    • Rafa3
    • By Rafa3 16th Feb 18, 7:37 PM
    • 3 Posts
    • 0 Thanks
    Rafa3
    Found out you apparently can only use the existing user link once, unless you clear browser cookies and then try again.

    MissG80 maybe it is the same issue as yours.
    • Snakey
    • By Snakey 17th Feb 18, 10:10 AM
    • 1,035 Posts
    • 1,253 Thanks
    Snakey
    I don't have any digital docs. Having done the application online, and chosen the switch date, I went back to the website to check what paper documents would be acceptable ID, then made an appointment at my local branch to take them in for verification - I took my 2017 Council Tax bill, and my paper driving licence. By the time I went to the branch I had received a letter to take with me, with my application number. I was given another letter in branch, confirming my sort code and account number, and the debit card and PIN arrived a couple of days later. All pretty straightforward, the switch is complete and I'm depositing the 1500 in a series of payments. I think all the boxes are ticked, time will tell!
    Originally posted by twiglet98
    I wish I'd done that instead of clicking the "call me back" button and speaking to their helpline! It was then that I was told that I could upload my HMRC letter (once it arrived) in Digidocs under the option "UK driving licence". It wasn't until the letter actually arrived that I tried to do it and discovered it wasn't possible because you need a valid driving licence reference number before you can go to the page where you upload anything (and I'm sure, now, that it wouldn't have worked anyway, but never mind).

    Another call-back from the helpline and they said go in to any branch, no need for an appointment, just have the reference number with you. By this time I was getting a bit twitchy about the final deadline for switching, so I went in the very next day without doing the further research that might have told me I needed to make an appointment otherwise they wouldn't be able to access my application.

    As with so much in life, once it's all done and sorted and you've achieved what you were aiming for, you usually look back and say that yes, it was worth the effort I had to put in to get there. But while you're in the middle of going to the trouble, it feels very different!
    • shandy1
    • By shandy1 17th Feb 18, 12:30 PM
    • 271 Posts
    • 8 Thanks
    shandy1
    Everything for me was going fine until now. I opened the account, switched from my Clydesdale one. Received the debit card, got online banking set up and transferred in 1500 before drawing it back out in 250 chunks daily.

    I've now been sent a second debit card. When first applying, I did have a issue where the application crashed so I started again. Strange.
    Just been on the phone and the customer assistant couldn't even find my account at first, and then told me my account is with William & Glyn. He transferred me through to them, which actually was RBS. They were puzzled to say the least. I've not called NatWest back yet as I was wondering if any one on here could shed any light? I'm bamboozled. !!!129300;
    • badger09
    • By badger09 17th Feb 18, 1:25 PM
    • 5,896 Posts
    • 5,230 Thanks
    badger09
    Everything for me was going fine until now. I opened the account, switched from my Clydesdale one. Received the debit card, got online banking set up and transferred in 1500 before drawing it back out in 250 chunks daily.

    I've now been sent a second debit card. When first applying, I did have a issue where the application crashed so I started again. Strange.
    Just been on the phone and the customer assistant couldn't even find my account at first, and then told me my account is with William & Glyn. He transferred me through to them, which actually was RBS. They were puzzled to say the least. I've not called NatWest back yet as I was wondering if any one on here could shed any light? I'm bamboozled. !!!129300;
    Originally posted by shandy1
    Unbelievable!

    I mean NatWest, not you shandy1.

    And of course, in their wisdom, NatWest don't show the account number on your debit card so you can't easily tell if it is linked to the same account or to a 2nd account

    Can you see a second account in your online banking? If not, and assuming there are some funds left in the account, I would probably try both cards in an ATM and see which, if any work.

    Other than that, I'd just sit tight and see what happens next

    Please do update us on NatWest's latest muddle.
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