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  • FIRST POST
    • chettysmith
    • By chettysmith 10th Jan 18, 12:09 PM
    • 8Posts
    • 2Thanks
    chettysmith
    Tesco mobile safety buffer
    • #1
    • 10th Jan 18, 12:09 PM
    Tesco mobile safety buffer 10th Jan 18 at 12:09 PM
    I have 2 contracts with Tesco mobile but have HAD to take out a safety buffer (£2.50 each contract).
    I definitely want my daughters mobiles capped but why can’t they just cap at the monthly payment? If they can stop usage outside of buffer, why can’t they just stop at the monthly rate?
    Please don’t reply with “just don’t go into your buffer”!
Page 1
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 10th Jan 18, 12:19 PM
    • 4,749 Posts
    • 28,814 Thanks
    Blackbeard of Perranporth
    • #2
    • 10th Jan 18, 12:19 PM
    • #2
    • 10th Jan 18, 12:19 PM
    Why not buy a PAYG? It caps itself!
    Every fairy story always ends the same way
    Hope, then tragedy at the end of the world!
    • Jon 01
    • By Jon 01 10th Jan 18, 12:34 PM
    • 4,973 Posts
    • 1,580 Thanks
    Jon 01
    • #3
    • 10th Jan 18, 12:34 PM
    • #3
    • 10th Jan 18, 12:34 PM
    Most billing systems don't run in real time, so there has to be a buffer.
    • Exemplar
    • By Exemplar 10th Jan 18, 12:39 PM
    • 1,125 Posts
    • 428 Thanks
    Exemplar
    • #4
    • 10th Jan 18, 12:39 PM
    • #4
    • 10th Jan 18, 12:39 PM
    We work with Affinity (used by Vodafone?) and it is not real time therefore a buffer is needed.
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
    • CH77
    • By CH77 16th Jan 18, 1:42 PM
    • 1 Posts
    • 0 Thanks
    CH77
    • #5
    • 16th Jan 18, 1:42 PM
    • #5
    • 16th Jan 18, 1:42 PM
    If it's because it doesn't work in real time, how is Tesco able to let you know when you are about to enter the safety buffer?

    I have had several discussions with Tesco Mobile about this issue with no real explanation and no suggestions other than "buy extra data - it's cheaper than using the safety buffer". I have 4 phones on Tesco, 2 belonging to my children & it's impossible to get them not to use the buffer. As an adult it's easy to switch off data when it's running out, but I don't know any children/teenagers who do this, so it feels like a hidden charge if you have children with phones. I have occasionally bought extra data for my children and then they spend the safety buffer as well!

    Not a very constructive response, sorry. I would love to know if any mobile companies allow you to avoid this buffer charge, or at least charge it at a reasonable rate (I think last time one of my children used this buffer the £2.50 lasted about 3 minutes).
    • Colin_Maybe
    • By Colin_Maybe 16th Jan 18, 3:41 PM
    • 1,512 Posts
    • 636 Thanks
    Colin_Maybe
    • #6
    • 16th Jan 18, 3:41 PM
    • #6
    • 16th Jan 18, 3:41 PM
    Why not buy a PAYG? It caps itself!
    Originally posted by Blackbeard of Perranporth
    Yep, Asda PAYG or Giffgaff.
    • sdduk
    • By sdduk 16th Jan 18, 4:10 PM
    • 1,055 Posts
    • 284 Thanks
    sdduk
    • #7
    • 16th Jan 18, 4:10 PM
    • #7
    • 16th Jan 18, 4:10 PM
    I thought Tesco capped your mobile if you ask them?
    Didn't know you had to have a buffer.

    I'm with Three and my mobile is capped and i know it is because i nearly went over my data but three turned it off until my next month allowance was put on was really happy because i didn't even know i had it.
    Nobody is Perfect. I am Nobody, therefore I am Perfect
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