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  • FIRST POST
    • craigmcbeath
    • By craigmcbeath 10th Jan 18, 9:34 AM
    • 5Posts
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    craigmcbeath
    Worrying Amazon voucher issue.
    • #1
    • 10th Jan 18, 9:34 AM
    Worrying Amazon voucher issue. 10th Jan 18 at 9:34 AM
    Gonna try and keep this short and I hope it's in the right forum.

    Over the last month I have purchased Amazon E-vouchers as gifts for 2 people and shared them using Amazons "Share via messaging" option.

    The first time, when my niece tried to redeem her voucher she couldn't as it was showing as already redeemed. I contacted Amazon and they were great, refunded straight away.

    Just before Xmas I did a voucher for another family member. The same happened, showing as already redeemed.

    I am starting to get worried, how is this possible? I contacted amazon again and again they refunded straight away. However, they would not give me any information about how and who was redeeming my vouchers, citing data protection etc.

    I explained that I was very concerned. Was there a security issue with my Facebook messenger? Was there a security issue within Amazon?
    As far as I was concerned I was a victim of a crime and felt I should be given at least some details. They would not even tell me which country the account number the vouchers were redeemed into was in.

    Anyway so yesterday I arranged a replacement voucher for the family member and guess what? for the 3rd time it was redeemed by an account holder other than the person I sent it to. Amazon confirmed this but again refused to give me any details.

    Finally I managed to get a voucher to this person by asking them to stay on messenger whilst I purchased it and getting them to redeem it as soon as it arrived.

    Does anyone else have experience of this? Am I not within my rights to demand some information regarding the fraudulent use of vouchers which I purchased?

    Many thanks

    Craig.
Page 1
    • zx81
    • By zx81 10th Jan 18, 9:49 AM
    • 14,909 Posts
    • 15,749 Thanks
    zx81
    • #2
    • 10th Jan 18, 9:49 AM
    • #2
    • 10th Jan 18, 9:49 AM
    Absolutely not. It's an issue for Amazon to resolve.

    They just need to ensure you are not out of pocket.
    • craigmcbeath
    • By craigmcbeath 10th Jan 18, 4:17 PM
    • 5 Posts
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    craigmcbeath
    • #3
    • 10th Jan 18, 4:17 PM
    • #3
    • 10th Jan 18, 4:17 PM
    Really. If someone was ripping you off would you not like to know who it was and how they were doing it?
    • Fosterdog
    • By Fosterdog 10th Jan 18, 4:19 PM
    • 3,557 Posts
    • 6,114 Thanks
    Fosterdog
    • #4
    • 10th Jan 18, 4:19 PM
    • #4
    • 10th Jan 18, 4:19 PM
    Really. If someone was ripping you off would you not like to know who it was and how they were doing it?
    Originally posted by craigmcbeath
    Of course most people would want to know but that doesnít mean you are legally entitled to the information. Amazon have to abide by data protection laws, even when its potentially data belonging to a hacker/scammer. Only a court can demand the information be passed on to another party.
    • unholyangel
    • By unholyangel 10th Jan 18, 4:46 PM
    • 11,734 Posts
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    unholyangel
    • #5
    • 10th Jan 18, 4:46 PM
    • #5
    • 10th Jan 18, 4:46 PM
    Really. If someone was ripping you off would you not like to know who it was and how they were doing it?
    Originally posted by craigmcbeath
    Are they ripping you off or are they ripping amazon off? Have amazon said that its fraudulent usage or perhaps is it just an issue caused by them recycling voucher numbers.

    Either way, thats some stroke of bad luck to have had 3 instances of someone using the card after you had purchased it but before the recipient could use it. I imagine amazon would pass over any relevant information they hold (such as account holder details, delivery address, any payment details) to the police - but theres no reason for them to provide the details to you.
    Money doesn't solve poverty.....it creates it.
    • Diamandis
    • By Diamandis 10th Jan 18, 4:56 PM
    • 141 Posts
    • 234 Thanks
    Diamandis
    • #6
    • 10th Jan 18, 4:56 PM
    • #6
    • 10th Jan 18, 4:56 PM
    Amazon aren't going to know how the person who redeemed it got a hold of the code. There isn't much information they could provide you with that would really be helpful to you.
    • takman
    • By takman 10th Jan 18, 5:26 PM
    • 3,013 Posts
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    takman
    • #7
    • 10th Jan 18, 5:26 PM
    • #7
    • 10th Jan 18, 5:26 PM
    Have you changed your Facebook password since this has happened to make sure no-one has access to your account?.

    Once you do this i would also got into the settings on Facebook and log out of all devices and then setup two factor authentication on your account. At least you then know your account is secure.
    • bris
    • By bris 10th Jan 18, 6:45 PM
    • 7,215 Posts
    • 6,233 Thanks
    bris
    • #8
    • 10th Jan 18, 6:45 PM
    • #8
    • 10th Jan 18, 6:45 PM
    Three vouches 3 claims, are you sure you still have an account with Amazon. This is going to end badly for you, they ban accounts for suspicious activity, this is certainly looking like that.
    • rach_k
    • By rach_k 10th Jan 18, 7:18 PM
    • 1,084 Posts
    • 1,848 Thanks
    rach_k
    • #9
    • 10th Jan 18, 7:18 PM
    • #9
    • 10th Jan 18, 7:18 PM
    Next time you buy a voucher, can you get the code emailed directly to the recipient? That's what I normally do. Then if it's already been redeemed you'll know it's a problem within Amazon rather than something to do with Facebook or your computer/device.
    • zx81
    • By zx81 10th Jan 18, 8:26 PM
    • 14,909 Posts
    • 15,749 Thanks
    zx81
    Really. If someone was ripping you off would you not like to know who it was and how they were doing it?
    Originally posted by craigmcbeath
    Oddly, when companies tell their customers all the ways that people can commit fraud against them, more people commit fraud against them...
    • craigmcbeath
    • By craigmcbeath 10th Jan 18, 11:53 PM
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    craigmcbeath
    To be honest, I'm surprised it's gone this way. I thought I had the moral high ground. Not so sure now.
    • craigmcbeath
    • By craigmcbeath 11th Jan 18, 12:03 AM
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    craigmcbeath
    Three vouches 3 claims, are you sure you still have an account with Amazon. This is going to end badly for you, they ban accounts for suspicious activity, this is certainly looking like that.
    Originally posted by bris
    Aye, still have an account, with Prime and Music and with about 190 orders in 2017. So it would be very short sighted of them to suspend an account over £60 worth of vouchers.
    • Shaka_Zulu
    • By Shaka_Zulu 11th Jan 18, 8:59 AM
    • 1,442 Posts
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    Shaka_Zulu
    Just a thought surely they know who has used the vouchers fraudulently therefore there will be an Amazon account elsewhere being closed?
    • Fosterdog
    • By Fosterdog 11th Jan 18, 9:59 AM
    • 3,557 Posts
    • 6,114 Thanks
    Fosterdog
    Just a thought surely they know who has used the vouchers fraudulently therefore there will be an Amazon account elsewhere being closed?
    Originally posted by Shaka_Zulu


    There may not even be any fraud, there could be a simple error on Amazonís systems regenerating already redeemed voucher codes, might explain why they have been so quick to act with issuing refunds.
    • Supersonos
    • By Supersonos 11th Jan 18, 10:34 AM
    • 76 Posts
    • 33 Thanks
    Supersonos
    To be honest, I'm surprised it's gone this way. I thought I had the moral high ground. Not so sure now.
    Originally posted by craigmcbeath
    Don't worry about it - people on this forum seem to take comfort for making people feel like they're in the wrong. For a consumer rights forum, most people seem to side with the company rather than the consumer.
    • Fosterdog
    • By Fosterdog 11th Jan 18, 11:41 AM
    • 3,557 Posts
    • 6,114 Thanks
    Fosterdog
    Don't worry about it - people on this forum seem to take comfort for making people feel like they're in the wrong. For a consumer rights forum, most people seem to side with the company rather than the consumer.
    Originally posted by Supersonos
    Itís because itís consumer rights not consumer wants, thereís no taking comfort in making people feeling like they are in the wrong. 9/10 issues posted on here are for things where the poster thinks they have rights that they donít actually have and donít like being told that they donít have the rights that they thought they had. The times when there is a genuine complaint people actually go out of their way to help them get what they are entitled to and really do go above and beyond what most people would expect from free help and advice on a forum, considering the alternative is paying for legal advice at a mininmum of £120 an hour plus VAT.
    • craigmcbeath
    • By craigmcbeath 11th Jan 18, 9:27 PM
    • 5 Posts
    • 0 Thanks
    craigmcbeath
    Turns out there was something dodgy going on, at least in the third instance anyway. All they would tell me was the first name of the account holder and that they were taking action against that account.

    Voucher refunded and a little extra by way of an apology.

    I would still like to know how it happened though.
    • Raxiel
    • By Raxiel 11th Jan 18, 10:44 PM
    • 530 Posts
    • 276 Thanks
    Raxiel
    Turns out there was something dodgy going on, at least in the third instance anyway. All they would tell me was the first name of the account holder and that they were taking action against that account.

    Voucher refunded and a little extra by way of an apology.

    I would still like to know how it happened though.
    Originally posted by craigmcbeath
    Have you done what takman suggested in post 7? I'd also suggest asking the person you're sending the codes to do the same.
    It's also now possible to add 2fa (with a code generator app or SMS) to a UK Amazon account, (previously you had to mess around with the .com site to do it). If you use your account that much, it's worth considering.
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