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  • FIRST POST
    • moonpenny
    • By moonpenny 9th Jan 18, 11:55 PM
    • 1,800Posts
    • 1,549Thanks
    moonpenny
    BT Contract Dates? Where to look
    • #1
    • 9th Jan 18, 11:55 PM
    BT Contract Dates? Where to look 9th Jan 18 at 11:55 PM
    Can anyone tell me where I can find my Contract dates with BT?


    I have standard Broadband and phone with them but as I have been with them for some years I have no idea when my Contract ends.
    I have looked in My Billing and Accounts etc but there are no dates to be found
    I want to change provider and would prefer not to contact them but it looks like I will have no option
Page 1
    • diane***
    • By diane*** 10th Jan 18, 9:58 AM
    • 18 Posts
    • 2 Thanks
    diane***
    • #2
    • 10th Jan 18, 9:58 AM
    • #2
    • 10th Jan 18, 9:58 AM
    if you go online and look at your account your details and package details will be on there.
    • moonpenny
    • By moonpenny 10th Jan 18, 11:44 AM
    • 1,800 Posts
    • 1,549 Thanks
    moonpenny
    • #3
    • 10th Jan 18, 11:44 AM
    • #3
    • 10th Jan 18, 11:44 AM
    if you go online and look at your account your details and package details will be on there.
    Originally posted by diane***
    I have done that as explained in my post and there are no dates.
    I have looked at every possible section of my account and there is nothing.
    • JJ Egan
    • By JJ Egan 10th Jan 18, 11:51 AM
    • 10,072 Posts
    • 4,169 Thanks
    JJ Egan
    • #4
    • 10th Jan 18, 11:51 AM
    • #4
    • 10th Jan 18, 11:51 AM
    Some years ?
    Does that mean you have not renewed your contract .
    If so and you are not in contract you are now on a 30 day rolling contract .
    • molerat
    • By molerat 10th Jan 18, 5:59 PM
    • 17,722 Posts
    • 11,979 Thanks
    molerat
    • #5
    • 10th Jan 18, 5:59 PM
    • #5
    • 10th Jan 18, 5:59 PM
    Nothing under "Track your order" ?
    www.helpforheroes.org.uk/donations.html
    • giraffe69
    • By giraffe69 10th Jan 18, 6:57 PM
    • 2,248 Posts
    • 1,965 Thanks
    giraffe69
    • #6
    • 10th Jan 18, 6:57 PM
    • #6
    • 10th Jan 18, 6:57 PM
    I've never found anything. I think BT try their best to not tell you. I now make an entry in my diary to remind me.
    • Colin_Maybe
    • By Colin_Maybe 10th Jan 18, 7:05 PM
    • 1,523 Posts
    • 641 Thanks
    Colin_Maybe
    • #7
    • 10th Jan 18, 7:05 PM
    • #7
    • 10th Jan 18, 7:05 PM
    I've never found anything. I think BT try their best to not tell you. I now make an entry in my diary to remind me.
    Originally posted by giraffe69
    I don't know about BT but Sky don't put any dates in the account section either.

    As said above, it looks like the OP is on a rolling monthly contract anyway.
    • mije1983
    • By mije1983 10th Jan 18, 7:52 PM
    • 2,640 Posts
    • 18,432 Thanks
    mije1983
    • #8
    • 10th Jan 18, 7:52 PM
    • #8
    • 10th Jan 18, 7:52 PM
    Nothing under "Track your order" ?
    Originally posted by molerat
    This.

    Mine is listed there. A strange place to put it, (probably deliberately so!) but it will say if you are still in a minimum term and if so what day it commenced and the monthly period.

    • moonpenny
    • By moonpenny 11th Jan 18, 4:05 PM
    • 1,800 Posts
    • 1,549 Thanks
    moonpenny
    • #9
    • 11th Jan 18, 4:05 PM
    • #9
    • 11th Jan 18, 4:05 PM
    Nothing under "Track your order" ?
    Originally posted by molerat
    Clicking on "track your order" it says " no orders to track"
    • Bigphil1474
    • By Bigphil1474 12th Jan 18, 8:04 AM
    • 723 Posts
    • 299 Thanks
    Bigphil1474
    OP, if there are no orders, and you have been with them for years, then it sounds like you are 'out of contract' I.e. you can leave penalty free, although you are in a rolling contract as stated above. In that case, do your shopping around, find a new supplier, and the new ISP will sort the change over for you so no need to contact BT.
    I would recommend PlusNet (although they are part of BT but I've had good experience with them). I'm only leaving PlusNet this month as we need the higher BB speeds from Virgin cable.
    • moonpenny
    • By moonpenny 12th Jan 18, 11:27 AM
    • 1,800 Posts
    • 1,549 Thanks
    moonpenny
    OP, if there are no orders, and you have been with them for years, then it sounds like you are 'out of contract' I.e. you can leave penalty free, although you are in a rolling contract as stated above. In that case, do your shopping around, find a new supplier, and the new ISP will sort the change over for you so no need to contact BT.
    I would recommend PlusNet (although they are part of BT but I've had good experience with them). I'm only leaving PlusNet this month as we need the higher BB speeds from Virgin cable.
    Originally posted by Bigphil1474
    Thank you. It was Plusnet I was thinking of going with. Is it just as easy to go straight to my new provider to switch or let someone like "uswitch" to do it?
    • JJ Egan
    • By JJ Egan 12th Jan 18, 12:39 PM
    • 10,072 Posts
    • 4,169 Thanks
    JJ Egan
    You sign up with an ISP they handle it all.
    You sign up with a comparison site they forward your details to the ISP .
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