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    • Leelee2819
    • By Leelee2819 9th Jan 18, 10:31 PM
    • 7Posts
    • 0Thanks
    VANQUIS Credit Card refuse Chargeback
    • #1
    • 9th Jan 18, 10:31 PM
    VANQUIS Credit Card refuse Chargeback 9th Jan 18 at 10:31 PM
    Would you be able to give any advise as to were to escate my claim. As I am having difficulty with my credit card provider and came across your forum online which I found very helpful regarding chargebacks and Section 75.

    I think my credit card provider may be braking the law by telling me to f*ck *ff basically.

    I recently ordered Christmas clothes online for myself using my AQUA MasterCard credit card. The order was for £250 and £320 using my AQUA credit card and VANQUIS credit card.

    Upon receiving the products, they turned out to be not as described. The products were counterfiet and I took them to my local retail store to confirm that they were counterfeit. I even got a police report reference number in which the police told me to dispose the products.

    Now, I have been forced to contact my card issuer to raise a chargeback in which they have gathered all the relevant evidence and now are telling me they are not able to support me with my claim and basically telling me to go away and pay the money outstanding crippling time with interest on top as the months drag on..

    Even upon requesting to speak to management they always tell me non of the managers are available to talk with and they will send me a declaration in the post to confirm my outstanding arrears. It's like they can't be bothered.

    I have read the company's terms and conditions and they are a regalated company and comply with UK laws. I just don't know we're to turn next as I am not £600 out of pocket with no products to show for.

    I look forward to your advise.
Page 2
    • meer53
    • By meer53 10th Jan 18, 8:24 PM
    • 9,091 Posts
    • 13,225 Thanks
    So, do you have evidence they're counterfeit ? Thats a lot of money for what you bought ?
    • Edi81
    • By Edi81 10th Jan 18, 9:09 PM
    • 413 Posts
    • 279 Thanks
    What did you think you were buying?
    If it sounds took good to be true chance is it is!
    • SPalin
    • By SPalin 11th Jan 18, 12:09 PM
    • 171 Posts
    • 41 Thanks
    Which sane person orders high value goods directly from China..?
    • SnowTiger
    • By SnowTiger 11th Jan 18, 1:09 PM
    • 3,232 Posts
    • 2,201 Thanks
    Which sane person orders high value goods directly from China..?
    Originally posted by SPalin
    One who can barely string a sentence together, works for a solicitor and comes here for legal advise advice?
    • tastyhog
    • By tastyhog 11th Jan 18, 2:28 PM
    • 343 Posts
    • 559 Thanks
    return the goods like a normal person.

    unless you're willing to pay a lot for an independent inspection of the goods, or getting the brand owner or one of their distributors to confirm they are counterfeit then any claims of counterfeit goods can be seen as purely a work of fiction.

    sounds like you knowingly bought a load of counterfeit goods and was hoping to get a freebie that has backfired, I mean seriously, who buys branded goods from the far east expecting them to be genuine?

    I fail to see how the credit card payments / interest are a burden, surely you were going to pay for them anyway, no?

    what card has refused the chargeback as you've named 2 entirely different companies, Vanquis and Aqua / Newday, if both of them have then it would suggest user error.
    Last edited by tastyhog; 11-01-2018 at 2:32 PM.
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