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    • deaster
    • By deaster 8th Jan 18, 6:39 PM
    • 1Posts
    • 0Thanks
    Resolver question
    • #1
    • 8th Jan 18, 6:39 PM
    Resolver question 8th Jan 18 at 6:39 PM
    Hi, sorry if wrong place to post. I have a quick question regarding the resolver tool as I used the tool way back in October I think and have had no contact from my bank (Co-Op). Resolver have now informed me that I can escalate my case. My question is, should I have used the resolver tool and then sent the completed forms to the bank myself or does resolver contact the bank on my behalf via the resolver tool? Hope that's clear and thanks in advance, D.
Page 1
    • Moneyineptitude
    • By Moneyineptitude 8th Jan 18, 7:03 PM
    • 19,143 Posts
    • 10,308 Thanks
    • #2
    • 8th Jan 18, 7:03 PM
    • #2
    • 8th Jan 18, 7:03 PM
    Just send your complaint direct to the financial institution you wish to complain to. Why involve any third party (even a "free" one)?

    Resolver is just an E-Mail template, it does not somehow subsequently chase your errant complaint on your behalf.

    You can "escalate" your complaint to the Ombudsman, but there seems little point if your original complaint has not even received.
    • -taff
    • By -taff 8th Jan 18, 7:03 PM
    • 7,335 Posts
    • 5,391 Thanks
    • #3
    • 8th Jan 18, 7:03 PM
    • #3
    • 8th Jan 18, 7:03 PM
    They probably never received the complaint. Resolver is a bit hit and miss.
    Complain directly to your bank
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