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  • FIRST POST
    • Spanner11
    • By Spanner11 8th Jan 18, 3:31 PM
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    Spanner11
    0 WOW
    Is it legal for travel operator to change price of holiday
    • #1
    • 8th Jan 18, 3:31 PM
    0 WOW
    Is it legal for travel operator to change price of holiday 8th Jan 18 at 3:31 PM
    I have been trying to book a holiday through Tui and/or holiday hypermarket. All afternoon a price for a particular holiday has been showing but when I go to book it it says whilst you've been on the site the price has gone up over 800! Is this legal? I realise the system needs to update but this has been the case all afternoon!. I contacted the hypermarket but they say they're lead by Tui!
Page 1
    • Browntoa
    • By Browntoa 8th Jan 18, 3:32 PM
    • 32,232 Posts
    • 37,942 Thanks
    Browntoa
    • #2
    • 8th Jan 18, 3:32 PM
    • #2
    • 8th Jan 18, 3:32 PM
    Yes , it's legal

    It's supply and demand
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
    • k3lvc
    • By k3lvc 8th Jan 18, 3:40 PM
    • 1,991 Posts
    • 3,194 Thanks
    k3lvc
    • #3
    • 8th Jan 18, 3:40 PM
    • #3
    • 8th Jan 18, 3:40 PM
    Yes , it's legal

    It's supply and demand
    Originally posted by Browntoa

    And if you're really unlucky it's you that's created the demand that's forced the price up
    • Browntoa
    • By Browntoa 8th Jan 18, 4:17 PM
    • 32,232 Posts
    • 37,942 Thanks
    Browntoa
    • #4
    • 8th Jan 18, 4:17 PM
    • #4
    • 8th Jan 18, 4:17 PM
    And don't forget the price will go down 1500 the second you book
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
    • Comms69
    • By Comms69 8th Jan 18, 4:20 PM
    • 1,797 Posts
    • 1,632 Thanks
    Comms69
    • #5
    • 8th Jan 18, 4:20 PM
    • #5
    • 8th Jan 18, 4:20 PM
    I have been trying to book a holiday through Tui and/or holiday hypermarket. All afternoon a price for a particular holiday has been showing but when I go to book it it says whilst you've been on the site the price has gone up over 800! Is this legal? I realise the system needs to update but this has been the case all afternoon!. I contacted the hypermarket but they say they're lead by Tui!
    Originally posted by Spanner11


    Struggling with the logic here..... Ofcourse it's legal, why wouldn't it be.
    • CommitedToChange
    • By CommitedToChange 8th Jan 18, 4:28 PM
    • 1,213 Posts
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    CommitedToChange
    • #6
    • 8th Jan 18, 4:28 PM
    • #6
    • 8th Jan 18, 4:28 PM
    Yes it's legal

    Have you tried clearing all your cookies and doing another search? I've read that prices can go up if they get lots of searches so worth a try. Not sure how true it is.

    Don't forget to claim cashback ��
    Attempting to buy a house
    • shaun from Africa
    • By shaun from Africa 8th Jan 18, 4:38 PM
    • 9,675 Posts
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    shaun from Africa
    • #7
    • 8th Jan 18, 4:38 PM
    • #7
    • 8th Jan 18, 4:38 PM
    Struggling with the logic here..... Ofcourse it's legal, why wouldn't it be.
    Originally posted by Comms69
    It could be illegal.
    If there is a price shown on a website and that price is only there to attract customers and it is impossible to actually purchase the goods or service at the advertised price then the business is committing an offence.
    It's no different to a high street shop having an advert in their window stating than an item is available for X but when you go inside, pick one up and go to pay they tell you that the real price is actually Y then if they are intentionally showing a false price to entice people inside, they are acting illegally.
    • PeacefulWaters
    • By PeacefulWaters 8th Jan 18, 5:39 PM
    • 7,548 Posts
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    PeacefulWaters
    • #8
    • 8th Jan 18, 5:39 PM
    • #8
    • 8th Jan 18, 5:39 PM
    It could be illegal.
    If there is a price shown on a website and that price is only there to attract customers and it is impossible to actually purchase the goods or service at the advertised price then the business is committing an offence.
    It's no different to a high street shop having an advert in their window stating than an item is available for X but when you go inside, pick one up and go to pay they tell you that the real price is actually Y then if they are intentionally showing a false price to entice people inside, they are acting illegally.
    Originally posted by shaun from Africa
    But they are only obliged to amend the advertised price. Not honour it.
    • shaun from Africa
    • By shaun from Africa 8th Jan 18, 7:05 PM
    • 9,675 Posts
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    shaun from Africa
    • #9
    • 8th Jan 18, 7:05 PM
    • #9
    • 8th Jan 18, 7:05 PM
    But they are only obliged to amend the advertised price. Not honour it.
    Originally posted by PeacefulWaters
    I understand that but as the OP stated that "I realise the system needs to update but this has been the case all afternoon!", it doesn't sound like the advertised price is being amended.

    The real test would be for the OP to try again tomorrow by which time the company concerned should have had time to adjust the headline price.
    • NoodleDoodleMan
    • By NoodleDoodleMan 8th Jan 18, 8:42 PM
    • 201 Posts
    • 58 Thanks
    NoodleDoodleMan
    I contacted the hypermarket but they say they're lead by Tui!
    Aren't Hypermarket a branch of TUI ?
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