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    • Kelkel23
    • By Kelkel23 7th Jan 18, 9:51 PM
    • 4Posts
    • 1Thanks
    Kelkel23
    HELP/ADVICE NHS penalty charge
    • #1
    • 7th Jan 18, 9:51 PM
    HELP/ADVICE NHS penalty charge 7th Jan 18 at 9:51 PM
    I have the pleasure of receiving a nhs penalty charge for falsely claiming maternity exemption. After much investigation this is in fact due to pharmacy error.
    My husband picked up 2 prescriptions for me & paid by card. As it turns out he only paid for one due to the other which had actually been sent electronically from the gp, being incorrectly marked and signed as maternity exempt by the pharmacy. This is because they still have me on their system as maternity exempt from 2014! Even though I have picked up, signed for and paid for every other paper prescription since.
    I have sent evidence of the initial (under) payment and a statement from the pharmacy explaining I was exempt on their system as they had no expiry date entered. I have also now paid for the 2nd prescription but not the penalty. Still they are not budging! Claiming it is my responsibility as it was an incorrect claim! I have personally not falsely claimed, any advice greatly appreciated.
Page 1
    • Penitent
    • By Penitent 7th Jan 18, 10:04 PM
    • 1,707 Posts
    • 5,059 Thanks
    Penitent
    • #2
    • 7th Jan 18, 10:04 PM
    • #2
    • 7th Jan 18, 10:04 PM
    I got one of these letters a couple of years ago due to my dentist mistakenly claiming for my treatment after I'd paid them. I was able to get the charge removed because I could show that I had paid and the mistake was entirely down to the dentist.

    In your case, your husband collected two prescriptions, but only paid for one, so I think you'd struggle to argue that the mistake was entirely the pharmacy's.

    You could try to make the argument that by paying the amount the pharmacy asked for, he demonstrated that he wasn't trying to get out of paying. It would be a bit weird to claim an exemption for one, but pay for the other (unless maternity exemption is drug-specific?).
    Last edited by Penitent; 07-01-2018 at 10:09 PM.
    • Ames
    • By Ames 7th Jan 18, 10:11 PM
    • 16,742 Posts
    • 29,288 Thanks
    Ames
    • #3
    • 7th Jan 18, 10:11 PM
    • #3
    • 7th Jan 18, 10:11 PM
    It's something the NHS has been cracking down on recently. There's probably a couple of threads a week about it.

    Who actually signed the prescription? If it was your husband then the onus is on him to check what he's signing on your behalf. If someone at the pharmacy signed fraudulently then you might possibly have an argument that they should reimburse you for the fine. Again though your husband knew that prescriptions aren't free so should have made sure he paid for yours as well as his own.

    I don't think you'll get anywhere with NHSBA, and you need to be aware that the fine increases if not paid promptly.

    There was a thread recently where someone was exempt but ticked the wrong box, they still had to pay the fine.
    Unless I say otherwise 'you' means the general you not you specifically.
    • Comms69
    • By Comms69 8th Jan 18, 10:49 AM
    • 1,797 Posts
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    Comms69
    • #4
    • 8th Jan 18, 10:49 AM
    • #4
    • 8th Jan 18, 10:49 AM
    Surely your husband should've notice he'd only paid half the amount he expected?...
    • Kelkel23
    • By Kelkel23 10th Jan 18, 7:06 PM
    • 4 Posts
    • 1 Thanks
    Kelkel23
    • #5
    • 10th Jan 18, 7:06 PM
    • #5
    • 10th Jan 18, 7:06 PM
    Thank you for your replys. They were both my prescriptions, neither me or my husband see the prescription due to it being sent electronically by the gp. Therefore he did not sign for anything, (If he had we wouldn't be in this mess;() and it was actually marked & signed by a pharmacy representative.
    My husband paid what the pharmacy asked him to & they handed it to him in one bag. He did not know what medication I was expecting.. as I also receive free of charge contraceptives although not on this occasion.
    The pharmacy have wrote a statement to say it was because it was incorrect on their system but nhsbsa are failing to see why I would have only paid for one. Which I do not have an answer to except pharmacy error.
    • venison
    • By venison 10th Jan 18, 10:11 PM
    • 1,487 Posts
    • 1,619 Thanks
    venison
    • #6
    • 10th Jan 18, 10:11 PM
    • #6
    • 10th Jan 18, 10:11 PM
    I suppose you could ask your MP to intervene, after all this is not by the sounds of it your mistake so why should you pay a penalty?
    I am a BG on loans,credit cards and benefits I volunteer to help get your forum questions answered and keep the forum running smoothly". Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.
    • bspm
    • By bspm 11th Jan 18, 7:46 AM
    • 479 Posts
    • 699 Thanks
    bspm
    • #7
    • 11th Jan 18, 7:46 AM
    • #7
    • 11th Jan 18, 7:46 AM
    Surely your husband should've notice he'd only paid half the amount he expected?...
    Originally posted by Comms69
    You assume her husband knows what he is doing...

    I send my husband every two months to collect my prescriptions delivered direct to the pharmacy from the Doctors, every time they ask him the same....does your wife want the same prescription next month? he answers the same every time...i don't know.

    Oh if only we all had perfect partners that actually listened to us, Utopia.
    • Bluepebble
    • By Bluepebble 11th Jan 18, 8:05 AM
    • 1 Posts
    • 2 Thanks
    Bluepebble
    • #8
    • 11th Jan 18, 8:05 AM
    • #8
    • 11th Jan 18, 8:05 AM
    I have the pleasure of receiving a nhs penalty charge for falsely claiming maternity exemption. After much investigation this is in fact due to pharmacy error.
    My husband picked up 2 prescriptions for me & paid by card. As it turns out he only paid for one due to the other which had actually been sent electronically from the gp, being incorrectly marked and signed as maternity exempt by the pharmacy. This is because they still have me on their system as maternity exempt from 2014! Even though I have picked up, signed for and paid for every other paper prescription since.
    I have sent evidence of the initial (under) payment and a statement from the pharmacy explaining I was exempt on their system as they had no expiry date entered. I have also now paid for the 2nd prescription but not the penalty. Still they are not budging! Claiming it is my responsibility as it was an incorrect claim! I have personally not falsely claimed, any advice greatly appreciated.
    Originally posted by Kelkel23
    The pharmacy thought you were pregnant 4 years? Oh dear
    • Comms69
    • By Comms69 11th Jan 18, 10:29 AM
    • 1,797 Posts
    • 1,632 Thanks
    Comms69
    • #9
    • 11th Jan 18, 10:29 AM
    • #9
    • 11th Jan 18, 10:29 AM
    You assume her husband knows what he is doing...

    I send my husband every two months to collect my prescriptions delivered direct to the pharmacy from the Doctors, every time they ask him the same....does your wife want the same prescription next month? he answers the same every time...i don't know.

    Oh if only we all had perfect partners that actually listened to us, Utopia.
    Originally posted by bspm


    I appreciate your post is half in jest, but the reality is - you/she married him....
    • bspm
    • By bspm 11th Jan 18, 2:08 PM
    • 479 Posts
    • 699 Thanks
    bspm
    I appreciate your post is half in jest, but the reality is - you/she married him....
    Originally posted by Comms69
    It was all in jest, not half in jest.

    And yes I did marry him 45 years ago, but he was a young man then, they change!
    • Comms69
    • By Comms69 11th Jan 18, 2:10 PM
    • 1,797 Posts
    • 1,632 Thanks
    Comms69
    It was all in jest, not half in jest.

    And yes I did marry him 45 years ago, but he was a young man then, they change!
    Originally posted by bspm


    Not according to my GF!


    As bad now as I was back then apparently
    • bspm
    • By bspm 11th Jan 18, 2:14 PM
    • 479 Posts
    • 699 Thanks
    bspm
    Not according to my GF!


    As bad now as I was back then apparently
    Originally posted by Comms69
    Lord help her then!!

    • Comms69
    • By Comms69 11th Jan 18, 2:19 PM
    • 1,797 Posts
    • 1,632 Thanks
    Comms69
    Lord help her then!!

    Originally posted by bspm

    Read a quote somewhere:


    Women pick men and think they'll change
    Men pick women and think they won't,


    both are disappointed.
    • bspm
    • By bspm 11th Jan 18, 2:26 PM
    • 479 Posts
    • 699 Thanks
    bspm
    Read a quote somewhere:


    Women pick men and think they'll change
    Men pick women and think they won't,


    both are disappointed.
    Originally posted by Comms69
    Not at all disappointed in my choice of hubby, just pointing out that his mind at 18 was not as it is at 63.....I could tell him exactly what i need when he goes for my prescription but he wouldn't remember....but, ask him who won the FA cup in a certain year and what time the goals were scored and who scored them and he would know that....like he says, he selectively listens to me! wouldn't change him for the world though.

    :
    • parkrunner
    • By parkrunner 12th Jan 18, 4:21 PM
    • 872 Posts
    • 1,298 Thanks
    parkrunner
    Thank you for your replys. They were both my prescriptions, neither me or my husband see the prescription due to it being sent electronically by the gp. Therefore he did not sign for anything, (If he had we wouldn't be in this mess;() and it was actually marked & signed by a pharmacy representative.
    My husband paid what the pharmacy asked him to & they handed it to him in one bag. He did not know what medication I was expecting.. as I also receive free of charge contraceptives although not on this occasion.
    The pharmacy have wrote a statement to say it was because it was incorrect on their system but nhsbsa are failing to see why I would have only paid for one. Which I do not have an answer to except pharmacy error.
    Originally posted by Kelkel23
    Weird, all my prescriptions are sent electronically and the pharmacy prints the prescription and I have to sign it every time.
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