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  • FIRST POST
    • cazs
    • By cazs 6th Jan 18, 4:42 PM
    • 503Posts
    • 209Thanks
    cazs
    Is this a supplier problem or a boiler problem?
    • #1
    • 6th Jan 18, 4:42 PM
    Is this a supplier problem or a boiler problem? 6th Jan 18 at 4:42 PM
    I've a GlowWord XtraFast 96/120 boiler and both my gas and electric are currently (for about 1 year) supplied by Iresa. I think they were a MSE rec at the time.

    On 2 occasions within 24 hours in early Dec and again this afternoon the boiler has turned itself off with a 'no gas supply' issue. Powering off the boiler and back on resolves it straightaway.

    But does this sound like an issue with a boiler in which case it may need plumber attention or is the problem coming from my supplier - perhaps because it's a really chilly weekend and a high demand time or something?

    I raised support tickets with both GlowWorm and Iresa a month back but no answers.
Page 1
    • molerat
    • By molerat 6th Jan 18, 5:16 PM
    • 17,722 Posts
    • 11,979 Thanks
    molerat
    • #2
    • 6th Jan 18, 5:16 PM
    • #2
    • 6th Jan 18, 5:16 PM
    Your supplier has no input to the gas you use other than billing you for it. I suspect a sensor on your boiler is playing up so get a local Gas Safe registered tech in
    www.helpforheroes.org.uk/donations.html
    • Robin9
    • By Robin9 6th Jan 18, 6:18 PM
    • 2,120 Posts
    • 1,354 Thanks
    Robin9
    • #3
    • 6th Jan 18, 6:18 PM
    • #3
    • 6th Jan 18, 6:18 PM
    Contact a local boiler engineer - even if Glow Worm tell you what they think may be wrong what would you do then ?
    Never pay on an estimated bill
    • Hengus
    • By Hengus 6th Jan 18, 7:39 PM
    • 4,878 Posts
    • 2,986 Thanks
    Hengus
    • #4
    • 6th Jan 18, 7:39 PM
    • #4
    • 6th Jan 18, 7:39 PM
    The manual states:

    Gas supply temporarily stopped, flue gas recirculation, incorrect earthing of product, ignition transformer has spark fallure

    My money is on the last one.
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