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  • FIRST POST
    • Jabba_flabba
    • By Jabba_flabba 6th Jan 18, 4:10 PM
    • 70Posts
    • 26Thanks
    Jabba_flabba
    Faulty gas meter: unable to take readings
    • #1
    • 6th Jan 18, 4:10 PM
    Faulty gas meter: unable to take readings 6th Jan 18 at 4:10 PM
    I joined Economy Energy last year. What a poor decision that was. I've found their Customer Services to be worse than bad - near absent. As (bad) luck would have it, my smart (but in dumb mode) gas meter stopped yielding readings at the end of November. No output/lights on the meter's LCD display. Attempts to contact Economy Energy by email, 9 times out 10, have resulted in no reply. Fortunately I still have working gas. So after a month of attempts to get this sorted, I've lodged a complaint via their complaints email address, which I expect I'll also get no reply to.

    In the meantime I'm left wondering:
    • assuming the gas meter isn't recording my usage, how will Economy Energy (or any energy supplier for that matter) arrive at a usage figure for the period when the gas meter wasn't recording usage? Do they just go on estimated/historical usage? Is actual usage recoverable in any way?
    • I'm assuming that Economy Energy won't have their own engineers (like British Gas) and that the engineer will come from "the energy network" or somesuch organisation. If I don't get anywhere with Economy Energy — which is a highly likely outcome — is there an alternative email address or number to get the meter repaired or replaced?
Page 1
    • molerat
    • By molerat 6th Jan 18, 5:18 PM
    • 17,646 Posts
    • 11,912 Thanks
    molerat
    • #2
    • 6th Jan 18, 5:18 PM
    • #2
    • 6th Jan 18, 5:18 PM
    Metering will be sub contracted out to another company. They will estimate from last known read. It may be possible to recover readings from a dead meter if the techs are asked to do it by the supplier before it goes in the skip.
    www.helpforheroes.org.uk/donations.html
    • nxdmsandkaskdjaqd
    • By nxdmsandkaskdjaqd 7th Jan 18, 8:32 AM
    • 490 Posts
    • 48 Thanks
    nxdmsandkaskdjaqd
    • #3
    • 7th Jan 18, 8:32 AM
    • #3
    • 7th Jan 18, 8:32 AM
    Out of interest what is the make of your meter?
    • Jabba_flabba
    • By Jabba_flabba 7th Jan 18, 9:40 AM
    • 70 Posts
    • 26 Thanks
    Jabba_flabba
    • #4
    • 7th Jan 18, 9:40 AM
    • #4
    • 7th Jan 18, 9:40 AM
    Out of interest what is the make of your meter?
    Originally posted by nxdmsandkaskdjaqd
    It's a Landis Gyr G370 (installed ~2013)
    • ajbell
    • By ajbell 7th Jan 18, 11:34 AM
    • 934 Posts
    • 2,997 Thanks
    ajbell
    • #5
    • 7th Jan 18, 11:34 AM
    • #5
    • 7th Jan 18, 11:34 AM
    Just use as much as you like while its un-metered.
    4kWp, South facing, 16 x phono solar panels, Solis inverter, Lincolnshire.
    • House Martin
    • By House Martin 7th Jan 18, 12:19 PM
    • 915 Posts
    • 793 Thanks
    House Martin
    • #6
    • 7th Jan 18, 12:19 PM
    • #6
    • 7th Jan 18, 12:19 PM
    Just use as much as you like while its un-metered.
    Originally posted by ajbell
    I would nt assume that it is unmetered.May be a big shock coming in down the line if that is the advice.
    I have experience with this very same meter (as a meter reader) which was showing a blank screen indicating a battery fail.
    Normally pressing the red button a couple of times will show if the battery is dead but on several occasions pressing the black button has brought the reading up so it was nt a battery fail.
    This meter is designed to shut the supply off when the battery fails prematurely, which is good. We don`t want an unlimited free unmetered supply of gas which then relies on the honesty of the occupier to inform the supplier
    .This is in the terms and conditions of all suppliers that occupants inform suppliers of faulty meters asap.
    As it is a smart meter if the battery had failed, it should have informed the supplier of low battery status
    • Andy_WSM
    • By Andy_WSM 7th Jan 18, 12:41 PM
    • 2,091 Posts
    • 4,513 Thanks
    Andy_WSM
    • #7
    • 7th Jan 18, 12:41 PM
    • #7
    • 7th Jan 18, 12:41 PM
    As it is a smart meter if the battery had failed, it should have informed the supplier of low battery status
    Originally posted by House Martin
    Which also assumes the current supplier is communicating with the smart meter (which they're not). This whole smart meter situation is an absolute (expensive) joke.

    • House Martin
    • By House Martin 7th Jan 18, 3:24 PM
    • 915 Posts
    • 793 Thanks
    House Martin
    • #8
    • 7th Jan 18, 3:24 PM
    • #8
    • 7th Jan 18, 3:24 PM
    Which also assumes the current supplier is communicating with the smart meter (which they're not). This whole smart meter situation is an absolute (expensive) joke.
    Originally posted by Andy_WSM
    Lets face it, the current supplier is nt communicating with anyone neither ! .This is how the little cheapjack, here today gone tomorrow, suppliers work. No customer services to speak of, poor billing.A lousy service.
    That is the joke ! There are too many new suppliers sprouting up every week with some sort of gimmick. Its time OFGEM pulled the plug on the numbers. Its beyond a joke.
    They are cheaper because they employ the bare minimum employees in their rented call centres and fail on the main thing they are supposed to do..customer services.
    Pretty soon they will outnumber my Freeview TV channel list !
    When things go wrong then the tariff tarts start to realise that you get what you pay for.
    The meter is only 4 years old, its highly unlikely to be a failed battery.They have an average 10 years lifespan, more if its not in smart mode.
    The OP does not want to assume that the dippy supplier will not be able to take a reading from the meter
    The gas meter would have been sending off low battery signals a year before it dies so it would have been with BG at the time
    Last edited by House Martin; 09-01-2018 at 10:48 PM.
    • Jabba_flabba
    • By Jabba_flabba 9th Jan 18, 8:05 PM
    • 70 Posts
    • 26 Thanks
    Jabba_flabba
    • #9
    • 9th Jan 18, 8:05 PM
    • #9
    • 9th Jan 18, 8:05 PM
    Thanks all for your contributions. No surprise that I've not even had an acknowledgement email from Economy Energy. I've experienced bad customer service before, but this company have in my eyes lowered the bar considerably.
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