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    • karld316
    • By karld316 5th Jan 18, 10:50 PM
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    karld316
    Which bank feels the most dated?
    • #1
    • 5th Jan 18, 10:50 PM
    Which bank feels the most dated? 5th Jan 18 at 10:50 PM
    NatWest feels very grotty when you're inside of a branch. Some of their branches even still have signs saying "National Westminster Bank". The fact that you have to take a receipt from their coin counting machines to the teller for the money to be credited to your account is a very dated method.

    A lot of Barclays branches feel old as well and they don't seem to be particularly progressive with technology as they don't support Android Pay and their Android app doesn't even support fingerprint login.
Page 1
    • stevenhp1987
    • By stevenhp1987 5th Jan 18, 10:55 PM
    • 476 Posts
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    stevenhp1987
    • #2
    • 5th Jan 18, 10:55 PM
    • #2
    • 5th Jan 18, 10:55 PM
    Why does it matter if a branch looks "new" or "old".

    I maybe go into branch once a year, if that. With ATM's, online banking, card terminals everywhere, there is little need for bank branches.

    Most banks have similar digital services. Barclays don't do Android Pay because they're trying to push contactless transactions using their app (which in my opinion is a silly thing to do...).
    • gt94sss2
    • By gt94sss2 6th Jan 18, 12:53 AM
    • 3,997 Posts
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    gt94sss2
    • #3
    • 6th Jan 18, 12:53 AM
    • #3
    • 6th Jan 18, 12:53 AM
    NatWest feels very grotty when you're inside of a branch. Some of their branches even still have signs saying "National Westminster Bank".
    Originally posted by karld316
    That's probably as NatWest's legal name is National Westminster Bank Plc

    As for which bank seems the most dated - it will depend on the area you're in - most of the big banks are in the middle of branch refurbishment programs (of the ones they are not closing!) and it depends on if they have done your local ones yet.
    • alanq
    • By alanq 6th Jan 18, 1:31 AM
    • 3,876 Posts
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    alanq
    • #4
    • 6th Jan 18, 1:31 AM
    • #4
    • 6th Jan 18, 1:31 AM
    The fact that you have to take a receipt from their coin counting machines to the teller for the money to be credited to your account is a very dated method.
    Originally posted by karld316
    High street banks don't come much newer than Metro Bank and it uses this system.

    At least one can deposit cheques with NatWest machines unlike with Metro Bank.

    What matters is not how old fashioned the environment is. What matters is how well a bank meets its customers' needs.
    • msallen
    • By msallen 6th Jan 18, 4:58 AM
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    msallen
    • #5
    • 6th Jan 18, 4:58 AM
    • #5
    • 6th Jan 18, 4:58 AM
    A lot of Barclays branches feel old as well and they don't seem to be particularly progressive with technology as they don't support Android Pay and their Android app doesn't even support fingerprint login.
    Originally posted by karld316
    I can't comment on any particular individual branches you may have been into, but I work in the "cash technology" industry, working with banks around the world, and can tell you without any doubt that Barclays are far and away the most technologically progressive high street bank in the country. Indeed they invented some of the technologies that banks around the country or even world use today.

    If you're so concerned with cutting edge fintech what are you even setting foot in a branch for anyway - I never go into one except for work purposes (such as when piloting new technology - for example in a Barclays branch)
    • AirlieBird
    • By AirlieBird 6th Jan 18, 7:02 AM
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    AirlieBird
    • #6
    • 6th Jan 18, 7:02 AM
    • #6
    • 6th Jan 18, 7:02 AM
    Thats easy. First Direct is by far the most dated. Their Internet banking is still the same as it was in the 1990s.
    • TheBanker
    • By TheBanker 6th Jan 18, 8:01 AM
    • 558 Posts
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    TheBanker
    • #7
    • 6th Jan 18, 8:01 AM
    • #7
    • 6th Jan 18, 8:01 AM
    I can't comment on any particular individual branches you may have been into, but I work in the "cash technology" industry, working with banks around the world, and can tell you without any doubt that Barclays are far and away the most technologically progressive high street bank in the country. Indeed they invented some of the technologies that banks around the country or even world use today.
    Originally posted by msallen
    I second this. I remember when I worked for Barclays in around 2003, they were piloting contactless payments in the staff canteen. I believe this was a partnership with either Visa or Mastercard. And Barclays are still proud of the fact they introduced the world's first ATM.

    Going back to the original question - my local Natwest has been "modernised" - which means all the cashiers have disappeared, the enquiry desk where you could go for help has gone. Now there is a bank of machines, a few staff wandering around with iPads and some sofas where you can take a ticket (like at the deli counter) and sit and wait, if you really must see someone.

    I much prefer my other local Natwest, where there are still cashiers and an enquiry desk... but sadly it is closing in a few months. That's progress I guess.
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    • MABLE
    • By MABLE 6th Jan 18, 9:11 AM
    • 3,397 Posts
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    MABLE
    • #8
    • 6th Jan 18, 9:11 AM
    • #8
    • 6th Jan 18, 9:11 AM
    NatWest feels very grotty when you're inside of a branch. Some of their branches even still have signs saying "National Westminster Bank". The fact that you have to take a receipt from their coin counting machines to the teller for the money to be credited to your account is a very dated method.

    A lot of Barclays branches feel old as well and they don't seem to be particularly progressive with technology as they don't support Android Pay and their Android app doesn't even support fingerprint login.
    Originally posted by karld316
    Not as grotty as when they were called National Provisional Bank. I remember a time if you wanted a bank statement in branch they typed it up while you waited. Now my local Natwest has been revamped and its like something out of Star Trek. Also not a grumpy old bank manager to be seen.
    • EachPenny
    • By EachPenny 6th Jan 18, 10:28 AM
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    EachPenny
    • #9
    • 6th Jan 18, 10:28 AM
    • #9
    • 6th Jan 18, 10:28 AM
    I don't care how 'grotty' a bank branch feels. I much prefer a 'grotty' branch to a closed one.

    It is pointless for banks to waste money refurbishing branches to make them loook 'trendy' when all the 'trendy' people wouldn't be seen dead in something as archaic as an actual physical bank.

    So long as they are clean and tidy the rest doesn't really matter.
    "In the future, everyone will be rich for 15 minutes"
    • KxMx
    • By KxMx 6th Jan 18, 10:36 AM
    • 7,263 Posts
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    KxMx
    I can pay in at the counter at Santander with Debit card.

    So when I have to fill out a paying in slip for HSBC counters (my branch has machines for cash notes/cheques only) that feels dated.
    • EssexExile
    • By EssexExile 6th Jan 18, 10:45 AM
    • 2,543 Posts
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    EssexExile
    Some of their branches even still have signs saying "National Westminster Bank".
    Originally posted by karld316
    If they said "National Provincial Bank" or "Westminster Bank" it might be noteworthy.
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    • oldagetraveller
    • By oldagetraveller 6th Jan 18, 10:54 AM
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    oldagetraveller
    Tarting up a railway station doesn't make the train services any better.
    So if a particular bank branch offers excellent service and the interior is "grotty", does it matter?
    Image isn't everything which seems to be the modern trend i.e. image over substance.
    Did you hear about the politician who had a backside transplant? It rejected him.
    • Money maker
    • By Money maker 6th Jan 18, 12:12 PM
    • 4,899 Posts
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    Money maker
    Going back to the original question - my local Natwest has been "modernised" - which means all the cashiers have disappeared, the enquiry desk where you could go for help has gone. Now there is a bank of machines, a few staff wandering around with iPads and some sofas where you can take a ticket (like at the deli counter) and sit and wait, if you really must see someone.

    I much prefer my other local Natwest, where there are still cashiers and an enquiry desk... but sadly it is closing in a few months. That's progress I guess.
    Originally posted by TheBanker
    Many of the Barclays branches appear to be wall to wall machines too which is fine for some. But my dads Natwest is closing soon and we need to find him a couple of new banks (too many eggs for one basket) in which to deposit his money. He needs old fashioned. He needs a cashier. He cant operate the technology of machines and the internet and to be perfectly frank - why should he? Lets keep some old fashioned service because not everyone can cope with the modern world.
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    • enthusiasticsaver
    • By enthusiasticsaver 6th Jan 18, 12:14 PM
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    enthusiasticsaver
    We don't have many bank branches left in our town. I think there is a Barclays and a Lloyds. I rarely go into banks these days though.
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    • No_6
    • By No_6 6th Jan 18, 10:31 PM
    • 543 Posts
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    No_6
    Looks like not many old NatWest banks will still be going soon.
    So your problems may soon disappear.

    Online is Ok then use post office for payments IN
    • username
    • By username 7th Jan 18, 9:23 AM
    • 431 Posts
    • 149 Thanks
    username
    Probably Lloyds - my local branch has not changed much since I opened my first child's savings accounts there as a kid.

    Still has the same old layout, albeit with no machines on the inside you would get other banks (paying in, statement printing etc) and the same old counters with glass. The only things that have changed are the staff and ATMs outside, which have been replaced with newer models. And the branding - used to be Lloyds Bank, then Lloyds TSB and then back to Lloyds Bank.
    • Zanderman
    • By Zanderman 7th Jan 18, 9:35 AM
    • 1,341 Posts
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    Zanderman
    I don't notice whether a bank looks dated - largely because I rarely venture into one so have nothing to compare to!

    Your 'which bank' thread title theme reminds me of someone else who posts here. You don't have a celebrity girlfriend do you?
    • FOREVER21
    • By FOREVER21 7th Jan 18, 3:40 PM
    • 1,714 Posts
    • 1,014 Thanks
    FOREVER21
    Although not strictly a bank I donít know if Birmingham Midshires branches are in need of updating as I have never visited one.

    But without fear of contradiction I think the prize for any financial organisation needing an update of their systems must fall to them.

    Their ď on lineĒ application starts with sending a on line form which then descend into quill pen era with numerous letters been sent out requiring written replies. Added to this is the time taken to finalise the operation of the account I applied on 3Dec and my account is still not open.

    So I would be happy to deal with an organisation that premises are in need of updating as long as they were efficient.
    • ceredigion
    • By ceredigion 7th Jan 18, 3:54 PM
    • 2,485 Posts
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    ceredigion
    What is wrong with dated ?
    Greeted by name and a hand shake, lead into a private oak panelled office, business done on the strength of your character and your good name. All sounds quite civilised to me .
    • PeacefulWaters
    • By PeacefulWaters 7th Jan 18, 4:53 PM
    • 7,563 Posts
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    PeacefulWaters
    Although not strictly a bank I donít know if Birmingham Midshires branches are in need of updating as I have never visited one.
    Originally posted by FOREVER21
    I think they closed down their branch network in 2001.

    And they are a bank.
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